Some Of These Spell Casting Times Are Getting Ridiculous
I work in a small board/card game store (think Magic: the Gathering/D&D focused), and in the earlier days of the store’s business, we’d get some people who’d come in and demand that we price-match the bigger online store’s prices.
This story happened just after we had our pre-release tournament for a new Magic set release, where the official set would be on sale a week later in big box stores and online. Smaller stores like ours sometimes had extra product from the pre-release, and that’s what this customer wanted to buy.
Customer: “You guys are charging $180 for this box when [Online Retailer] has it listed for $120 online?!”
Me: “Yes, that’s the price that we sell it at.”
Customer: “Well, you should match their price. It’s the same product, after all.”
I had had enough of these people trying to badger our prices down at this point, so I decided to push back this time.
Me: “You know what, sir, we can do that for you. I’ll sell you this box for $120, same as [Online Retailer].”
His eyes lit up as he smiled smugly towards me, thinking he’d won when I put the box he’d been eyeing on a shelf behind our cash register, where we keep our special orders out so they’re easy to get when the customers who ordered them come in.
Customer: “Hey, why are you putting it back there?”
Me: “Oh, you can come pick it up in two weeks. The normal time that it would take for the set to officially release and be shipped out to your house.”
Customer: “But it’s right there! I shouldn’t have to wait!”
Me: “Then you’re more than welcome to pay our price, sir. Think of the higher price as a kind of convenience fee that helps keep this store open. Now, what is a good name and phone number I can put on this order to call when it’s ready to be picked up?”
He grumbled about how the customer is always right, and he should be able to just buy it now for cheap, as he shuffled out the door. I never saw him again and was happier for it.
