Has To Be Some Kind Of Record
Customer: “I need my birth record in order to request a new Social Security card, because I don’t have a copy of my birth certificate.”
(This is a fairly common request, so I nod as I look over his Release of Information to make sure all the fields have been completed. Before I get to the end, he adds:)
Customer: “I wasn’t actually born at this hospital. Does that matter?”
(Yes, it matters. He left empty-handed.)