This Call Bombed Multiple Times

, , , , | Right | December 5, 2020

I am in training to work in the call center for a clothing company. I have gone through the book and observed part of the training. The trainers are walking back and forth behind our little cubbies, in case we need help. This is my VERY FIRST call.

Me: “Thank you for calling [Company]; my name is [My Name]. How can I help you today?”

The caller has that typical grouchy old man voice.

Customer: “I need to order some pants.”

Me: “Of course. I’d be happy to help with that.”

Customer: “I want to order the same pair I ordered last time.”

Me: “Sure. Same color and size?”

Customer: “Yes, and they’d better fit this time or I’m gonna bomb your house.”

Me: “Err, excuse me?”

Customer: “The pants better fit this time, or I will bomb your house.”

Me: “Would you like me to adjust the sizing sir?”

Customer: “Nope. But if the pants don’t fit, I am bombing your house.”

Me: “Are you sure, sir? It wouldn’t be any problem.”

Customer: “No, but if the pants don’t fit, I am going to blow up your house.”

In complete shock, and not wanting to mess up my new job, I proceed with the rest of the call, taking the payment information and such. All goes normally.

Me: “Okay, we’re all set. Did you need anything else today?”

Customer: “No, but just remember, if the pants don’t fit, I am going to blow up your house.”

After the call, I called my trainer over and told her about it. I asked her if this kind of thing happens often. She just shrugged and nodded sadly.

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