They Cancelled The Office Pizza Party, And Now They Shall Pay
I ordered a very nice blouse from an online catalogue company. I’ve dealt with them before, and I’ve never had any problems, so I expected this transaction to proceed as usual. It did — at first. I received my blouse, and it fit, so I thought we were done.
Two months later, I received another, identical blouse. I checked my credit card statement, and no, I hadn’t been charged double. So, I opened a chat window with the company on my computer. Below, paraphrased, is what we discussed.
Me: “Hi. I received two blouses from you when I only ordered one. I’ve only been charged for one, so I guess I should return the extra?”
Representative: “Yes, you should. Please follow [link] to print out a return form.”
Me: “I read the return form, and there’s nothing there indicating that you’re going to pay for the shipping.”
Representative: “Well, no. You’ll be paying for it.”
Me: “And you’ll reimburse me somehow?”
Representative: “No.”
Me: “Let me get this straight. You’re the ones who made the mistake. I was nice enough to tell you about your mistake. And you want me to pay to fix your mistake?”
Representative: “Or… you could just keep the blouse.”
Me: “Really?”
Representative: “Yeah.”
The impression I got from that anonymous employee was “They don’t pay me enough to care.” So, I kept the blouse. It’s nice enough that I don’t mind having two!