Riding This Complaint Train

, , , , , | Right | August 6, 2018

(I work at the one of the two kids’ areas at a theme park. The one I work at closes at 8:00 pm, and the other is open until the park closes. I don’t have people in my line or on my ride for the last ten minutes we are open, so I have all the “cars” buckled up and ready for closing. When I look at my watch, it is 8:01, so I finish closing by pressing the end of the day e-stop, which disconnects all power to the ride. I can’t start it again if even if I want to, because only managers have the keys for it. It is currently 8:06, and I am about to take the height stick and leave the ride.)

Customer: “C’mon, kids, let’s ride [Ride] before we leave!”

Me: “I’m sorry, ma’am, but we are no longer open and I am no longer able to run [Ride].”

Customer: “But my kids always ride all the rides when we come here, and I was waiting around the ride for five minutes waiting for my kids. We have season passes and they love these rides!”

Me: *thinking* “If you have season passes, then you can obviously come back another day.” *what I actually say* “Again, I’m sorry for the inconvenience, but the end of the day e-stop has been depressed, and I can no longer run the ride even if I wanted to. If your kids were in line before eight I would have been happy to, but no one was in line and I have closed the ride up for the night.”

Customer: “Why is it pressed? [Park] is open until ten, right?”

Me: “Yes, but [Area] closes at eight. It is now 8:10.”

Customer: “Oh, well, it won’t take long to run the ride, just UN-depress the e-stop.”

Me: “I can’t. I do not have the key to do that.”

Customer: “I cannot believe this. I want to know your name right now! I will be leaving a complaint and getting you fired!”

Me: “I’m sorry, but no. I am doing my job as I have been trained to do. I’m sorry for the inconvenience, but I cannot run the ride.”

Customer: “But she—” *points to coworker running another ride* “—was running her ride at eight!”

Me: “Yes, but she also had guests in line at eight and I didn’t; therefore, I shut down the ride after eight. I do not have the key to run this ride anymore, but [Other Kid Area] is still open, and they have plenty of rides that I’m sure your kids will love.”

Customer: “They have already been there and ridden those rides today.”

(I see my supervisor walking by.)

Me: “There’s my supervisor now.”

(I call him over and explain the situation.)

Supervisor: “Ma’am, she is doing her job and the ride is shut down.”

Customer: “Well, if you didn’t have only three people on these rides back here, we would have made it in time!”

Supervisor: “We only have three back here because it’s been a slow day and had some people call out today. But since we only had three, I’ll make an exception and unlock the ride. But, just so you know, she was doing her job exactly right and shouldn’t run the ride unless you were already in line, which you weren’t.”

(The customer smirks while I look at my supervisor in disbelief. While I’m letting the kids off the ride after it has been run, the woman says:)

Customer: “See? If you just ran it to start with, we would be gone and you would be going home.” *walks away*

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Feels Like It Took Eight Hours To Get There

, , , , , | Working | May 14, 2018

(I work in a big-name hotel that’s on one of the lower tiers of the corporation. Lately, we’ve been getting a lot of new employees to prepare for the busy season, including a few new housekeepers. One of them is a middle-aged woman. It is her first day, and she has to do the impossible: clock out.)

Me: “Okay, enter the last four of your SSN into this keypad.”

Coworker: *slowly thumbs in the numbers, then waits*

Me: “Okay, then hit the login button.”

(The button is very large, and it is the only button on the screen that isn’t a number. Finally, she does so. The screen shows the time, her time sheet, and four buttons, two of which are “clock in” and “clock out.”)

Me: “Now hit, ‘clock out.’”

Coworker: “It should say 1645.”

(It is 4:45 pm, and the clock shows this. The screen times out, logging her out.)

Me: “It’s 4:45. You have to log in again.”

Coworker: *slowly does so, then waits*

Me: “Now hit, ‘clock out.’”

Coworker: *turns to me* “But I didn’t clock in this morning.”

Me: *pointing to the time sheet* “Actually, it says you clocked in at 8:30 am.”

Coworker: “No, I didn’t clock in this morning.”

Me: “No, you did.”

(The screen times out. She, again, has to log in. I walk her through it for the third time. Once logged in, she stares at the screen, lost.)

Me: *getting irritated* “Now hit, ‘clock out.’” The one below, ‘clock in.’”

(Finally, miraculously, she hits the button. Far too hard. It doesn’t take. She stares at it. The screen times out. I walk her through this three more times until I finally flick the button for her.)

Me: “There. It says you clocked in at 8:30 and clocked out just now, at 4:49.”

Coworker: “So, how many hours is that?”

(By this time, we’re surrounded by three other employees waiting to use the time clock. I count every hour on my fingers aloud, slowly, directly in front of my coworker’s face.)

Me: “That’s eight hours.”

Coworker: “Oh, awesome!” *lifts her hand for a high five*

Me: *confounded, I oblige, lightly tapping her palm* “Yeah…”

(I’m still not sure why the woman seemed to be amazed to have worked a full shift, as if she was shocked she lasted that long. I very much doubt she has ever worked eight consecutive hours in her life.)

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