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An Ugly Side Of Society Has Been Unmasked, Part 12

, , , , , , | Right | CREDIT: AngelWholf | June 9, 2021

I am a security guard. With the outbreak, we have gotten A LOT of new companies and contracts, and there have been several stores that hire my company for “Mask Enforcement” — basically, refusing service for anyone who tries to walk in without a facial covering.

I’m working one of these new contracts for a home improvement shop. My job at this location is extremely simple and narrow. If I see someone walk in without a mask, I stand between them and the gate, inquire as to their lack of mask, and give them the option of purchasing a mask for less than fifty cents at the nearby customer service desk if they do not have one of their own.

For the most part, people are kind and understanding; many of them apologize, saying they forgot, quickly dig out a mask from a pocket or a purse, and go on about their way. One day, however, I meet [Customer].

I stop an elderly gentleman and ask if he has a mask. He laughs, pulls it out of his pocket saying he always forgets, puts it on, and walks through the turnstile. As I am having the conversation with him, in walks [Customer], staring me down, no mask, and almost runs into the elderly gentleman as she tries to rush past me.

I step in her way with a kind smile.

Me: “Hello, ma’am, do you have a mask today?”

Customer: “No, and I don’t need one, either!”

Me: “I am sorry, but the store policy states that everyone is required to wear a mask, if you need one you can get one over there—” *pointing to the customer service desk* “—for just forty-two cents.”

Customer: “I told you, I don’t need a mask. I just need a washing machine. Where are they?”

Me: “I don’t know where the washing machines are; however, I can’t let you past this point without a mask. Please either get one on or see the customer service desk to purchase one.”

Customer: “What do you mean, you don’t know where the washing machines are?! What kind of incompetent worker are you?”

Me: “I am not an employee of this store; I work for a third-party security company. I do not know the store, but you cannot go through these gates without a mask.”

During this time, the customer tries to walk around me multiple times. I keep stepping in front of her, keeping my hands low, and calmly repeating, “You need a mask.”

Customer: “You obviously work here! And I don’t like your attitude. Either tell me where I can get a washing machine or get the h*** out of my way!”

Me: “She—” *pointing to a customer service employee* “—will be more than able to help you find what you need, as well as sell you a mask so you can shop here.”

At this point, the employee realizes that something isn’t right; for the most part, as a guard, I smile and wave, pace, and don’t really interact with customers. So, when I am no longer smiling, standing still, and speaking with a customer, this usually means that something is going wrong.

Employee: “Hello! What can I do to help today?”

Me: “She is looking—”

Customer: “I want a washing machine and he refuses to tell me where they are. He just keeps getting in my way and telling me to wear a d*** mask!”

Employee: “I am sorry, but he does not work within the store. His job is just to enforce the mask rules. I would be more than happy to help. Do you have a mask today?”

Customer: “No, I don’t have a mask, and I’m not wearing one!”

She starts on some long-winded rant about HIPAA and civil rights.

Employee: “Well, ma’am, he won’t let you in without a mask, and unless you have one, I will be unable to assist you in getting the washing machine you want.”

Customer: “I’ve had enough! Get me your manager now!”

The employee then gets on her walkie and radios for a manager to come up.

Manager: “Hello, how are you doing today?”

Customer: “I’m doing horrible! Your employees are useless! They refuse to help me and won’t even let me in the store! I demand you fire them both!”

Manager: “I am sorry, but he—” *pointing to me* “—is not an employee here. We hired his company to enforce mask policies—”

Customer: “I’ve already told you people I won’t wear a f****** mask! Now fire these people and help me get my washing machine!”

She is escalating more and more and is getting very close to the manager, which triggers my training. Normally, I am not allowed to go hands-on; however, there is an exception when there is a significant threat of violence to me or employees of the company I am working at, and it’s starting to appear as if some violence may happen.

Me: “Ma’am, I am going to need you to calm down and please back away from the manager. We don’t want any physical contact.”

Customer: “I’m not talking to you. You’re about to be fired, anyway; you might as well go home already!”

Manager: “He’s not going to be fired; he’s doing his job. I would be more than happy to take you to our washing machines, but you need to get a mask first.”

There’s another five-minute argument, during which I am forced to stand between the manager and the customer as she is getting more and more aggressive. The manager takes this chance to motion for the customer service employee to call the police.

Manager: “At this point, I am going to have to ask you to leave. I won’t have you yelling at our security or refusing to follow our policies.”

Customer: *To my manager* “I’m not leaving until you fire this a**hole and I get my washing machine!” *To me* “And get out of my way! Don’t you know it’s rude to get between two people talking?!”

Manager: “He is doing his job making sure no violence happens. We have called the cops. Leave now!”

About five minutes later, the cops arrived. [Customer] was screaming that we had physically assaulted her and hit her when all she wanted to do was get a washing machine, and even after the police reviewed the camera footage, she held to her story. As they attempted to trespass her from the store, she swung at me and luckily missed. That, however, was enough for her to leave the store in handcuffs.

I’m not sure why she thought I was an employee. My uniform is grey and black with a bright red logo, and the store’s uniform is a lot of blues and greens. But all’s well that ends with an entitled customer in the back of a police car.

Related:
An Ugly Side Of Society Has Been Unmasked, Part 11
An Ugly Side Of Society Has Been Unmasked, Part 10
An Ugly Side Of Society Has Been Unmasked, Part 9
An Ugly Side Of Society Has Been Unmasked, Part 8
An Ugly Side Of Society Has Been Unmasked, Part 7

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The Evil Twin Isn’t The Villain In This Story

, , , , , | Working | June 8, 2021

I just got hired as a part-time cashier at a local pizza place. Today is my first official shift, and I am excited to get started. I go over to the time clock to punch in when a woman in her thirties appears.

Woman: “Don’t even bother. You’re fired.”

Me: “Excuse me?”

Woman: “I’ve had enough of your bulls***. Get out and don’t ever come back.”

Me: “You must be mistaken; this is my first —”

Woman: “DON’T EVEN TRY THAT EXCUSE WITH ME, YOUNG LADY! YOU ARE FIRED, AND YOU ARE GOING TO LEAVE THIS RESTAURANT AND NEVER COME BACK!”

She then GRABS me by the arm and drags me toward the exit.

Me: “What are you doing? Let go of me!”

Woman: “You stupid f****** brat! I AM SICK AND TIRED OF YOU!”

When we reach the door, she shoves me, HARD. I lose my balance and fall onto the pavement.

Woman: “OUT! AND STAY OUT!”

She slams the door behind her. I’m so terrified at that point that all I can do is run to my car and speed home. Later that day, I get a call from the restaurant. The person on the other end introduces himself as the general manager and thoroughly apologizes for what happened. It turns out that the woman who screamed at me and then dragged me out of the building was a supervisor, who was fired almost immediately upon the GM discovering it on the cameras. She apparently mistook me for a different employee, who looked almost exactly like me but had a long history of slacking off. The GM tells me I am not fired and promises me it won’t happen again. Problem solved, right?

Wrong. When I clock in for my next shift two days later, a shift manager does the EXACT SAME THING to me, right down to dragging me by the arm to the exit. This time, the GM witnesses the incident and fires the shift manager on the spot. Again, he apologizes, but I tell him I’m no longer interested in working for someone who would allow s*** like this to happen more than once. I get a new job at a different pizza place just up the street soon after. The place I left ends up closing by the end of the summer for separate reasons, but what happened to me could NOT have helped matters for them. As for the ex-supervisor and ex-shift manager? They both plead guilty to simple assault and get short prison sentences. Both have recently been released from prison, but I’ve yet to see either of them since then.

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Jelly Bean Meets Jelly Mean

, , , , , | Right | June 7, 2021

I am at the cashier desk servicing customers. I have already served this girl a bus card, and while she is still hanging around, I don’t think anything of it; customers often hang around while friends are getting their cards recharged. I keep working my way through a line about five deep, and when I’m done, I notice that the girl and her boyfriend are still waiting off to the side, nowhere near a register and clearly not a part of a line.

I smile, and ask:

Me: “Did you guys need anything else?” 

Girl: “Yeah, these jelly beans!”

Me: “Great, I’m happy to serve you here! But just for future reference, we do have clearly marked lines for registers. I’m sorry, I didn’t think you—”

She cuts me off and says rather snootily:

Girl: “Well, we didn’t know! No need to be so rude about it!”

I’m perplexed as it’s quite clear, especially at the moment with social distancing stickers on the floor and the plexiglass around the registers where the line would be, and I didn’t think I had been rude. 

Me: “O-oh… um… that will be $2.99… it’s just… I had no idea you were in the line, and for quicker service, being in the line is best! I’m sorry for the wait.”

They walk away and I think that is that. As I go to serve another customer, I hear a thwack but don’t think anything of it.

Coworker: “They just threw a jelly bean at you.”

I blinked and turned around, and sure enough, there was a jelly bean on the ground. I was a little ticked at this, as it could have hit a customer, but ultimately found it hilarious.

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Everything Is Awesome Until It’s Not

, , , , , | Right | June 3, 2021

I work at an amusement park known for tiny buildable bricks and having everything be awesome. I’m a shift lead in the retail department. One of my employees comes to the back and asks me for help.

Employee: “There is a guy who wants to do a return, and it’s a lot.”

The customer has a bag that is FULL of build-sets of all different kinds, ones we don’t even carry in our small store. The customer hands me his “receipt”, which is a printout of an order form from the company’s retail site. As we are a theme park, that site has nothing to do with us.

Me: “I’m sorry, sir, I’m not going to be able to process this return for you today. You’ll have to go to a [Brick Store] location or return them by mail. The closest brick and mortar store would be down in Fashion Valley, but there is one downtown if you’re continuing your vacation up there.”

Customer: “What do you mean? You’re a [Brick Store]; return these.”

Me: “While you’re technically right, we’re just licensed to sell these brick products. We’re not owned by the company, so these items you’ve brought to return wouldn’t even be in our system.”

Customer: “You’re kidding me, right? No. You’re going to return these. I called and they said that I could.”

Me: “Sir, I don’t know what to tell you. I can’t return these.”

The customer becomes irate, grabbing products out of the bag and throwing them at me and at my employee, who has been silently observing this whole time.

Customer: *Screaming* “Call your supervisor!”

While I’m ducked behind the counter, I happily oblige while simultaneously radioing for security.

My supervisor and security arrive at the same time, and the customer gets red in the face and spits everywhere as he’s yelling that I am refusing him service.

My supervisor starts to get mad at me until I tell her to look at his receipt. She then starts giggling to herself once she sees it and neatly folds it and hands it back to the customer.

Supervisor: “Sir, this receipt is not from the same company that owns this park. Since you’ve chosen to harass our park employees and ruin other guests’ experiences, I’d like you to follow me so we can get your paperwork filled out.”

Customer: “Paperwork?”

Supervisor: “Yes, I’m banning you from this park.”

As the customer is being escorted out by park security and my supervisor, I turn to my employee.

Me: “Sorry for that fiasco, but well done for doing the right thing and getting me. I would have hated for you to deal with that on your own.”

Employee: *Shrugs* “I’m just trying to figure out why he lugged that big bag to the top of the park instead of trying to return it at the giant retail store at the entrance.”

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The Worst Kind Of Wake-Up Call

, , , , | Right | CREDIT: realtomgl | June 2, 2021

I work in a hotel. One day, I help a coworker out by agreeing to work a morning shift. That should be easy.

Eight am rolls around and I get a noise complaint. Wonderful. I look up the room and it is a mom with a bunch of kids. Even more wonderful. I don’t want to deal with this or yell at a mom at eight in the morning.

Then, I check the profile closer. They were put in a handicap room since it was bigger. I go upstairs and knock on the door. Mom answers.

Me: *In a very concerned voice* “Is everyone okay in there?”

Mom: *Confused* “Everyone is fine.”

Me: “I’m relieved to hear that! The front desk got noise complaints about the room, but since it is a handicap room, I thought the thudding noises described meant that someone had fallen over. Thank you for clearing things up!”

I turned away, knowing that Mom immediately got what was up, and after she closed the door, I heard her say, “You kids have to be quiet!”

There were no more complaints about that room.

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