I was selling muffins at my job, and this guy asked for our last cranberry muffin to be grilled and wrapped up to go. When I got it back from the kitchen, all grilled and buttery and awesome, he tried one bite of the corner and said:

Customer: “It’s too dry.”

I just kind of stood there for a second thinking, “Yeah… you had it grilled,” but trying to be a good worker, I said:

Me: “If you try the center, it’s still very moist.”

Customer: “Stop being rude and fix it.”

I did what seemed logical and hit it with the steamer. I know that’s not what you’re supposed to do, but it was the middle of the Sunday brunch rush and I was tired and stressed. He saw this, grabbed a piece of paper, crumpled it, and threw it at my head while yelling at me that I was incompetent and a slur for disabled people.

Me: *Politely* “Is there anything else I can help you with?”

Customer: “You need to personally pay for my meal!”

I couldn’t help but laugh a little, at which point he called me a dumba**, grabbed the rest of his muffin, threw at the wall, and stormed out. I had a sip of my coffee and went back to work.

I work in a library. We used to have a young teenager who would walk to our facility in the summers with her five much younger brothers and sisters. They would spend all day, from 9:00 am to 5:00 pm, terrorizing the staff and other patrons. Their parents didn’t send them with any food, drinks, or diapers.

On multiple occasions, I had to make them get down from the top of bookcases as they ran along them and even tried to jump the five feet between rows!

I work in a diner, and I am finishing up with a customer who has been generally polite so far.

Me: “Would you like anything else?”

Customer: “No, all set.”

He places a $20 bill on the plate. The meal was $17.40, so I assume that the rest is a tip. He sees me place the money into my apron pocket and starts frowning when I stay still and watch him.

Customer: “No, you give me my change.”

Me: “Oh, sorry.”

He reaches out for my pocket and just about places his fingers inside, but I move away. I tell him that I will get the manager, as the customer simply picks up the menu again. I do not think anything of this, but when I start talking to the manager, I hear the sounds of plates smashing onto the floor.

My manager and I come out to see the customer casually walking toward the door, leaving a pile of food and plates from someone else’s table all over the floor.

Manager: “What’s going on here?”

Customer: “Those dishes that ended up on the floor should cost about $20, shouldn’t they? Consider this a lesson, you f****** thieves.”

I talk to the group that the customer had walked up to. It turns out that the customer had walked over to their table, holding the menu. He had looked between the menu and their food for a moment before reaching his arm out and throwing exactly $20 worth of food onto the floor.

I was working in a supermarket, and a customer wanted to get a refund for a forcefully opened and half-finished box of cookies.

The box was broken, the woman didn’t have any receipt, AND she just kept saying, “But I don’t like them!” so I told her:

Me: “I’m sorry, but there’s nothing I can do for you.”

She started getting angrier and angrier, and in the end, she began throwing the rest of the cookies at me, one by one, screaming and cursing. Finally, the metal box followed, as well.

I got more than lucky that she was possibly the worst shot in all of history, and therefore, I got hit by two cookies, not more, and gladly not by the box.

The customer then started ranting.

Customer: “You’re horrible! Now I won’t be able to get my money back, all because of you!”

She was fuming and demanded my manager so she could get me fired. I knew where this would go — my manager would give in and give her the money to avoid more conflict — so I counteroffered.

Me: “I can call the police for you, instead.”

After she had attacked me, calling me all kinds of names in the process, I thought that would be the best way to handle the situation.

She agreed, and the best part was that she was sure she was in the right, so she didn’t even try to run away. She waited like the good girl she had probably never been, and when the police arrived, she showed me the biggest and most evil grin I had ever seen.

Of course, that vanished instantly after I told the policemen what had happened and provided them with the camera footage.

The woman was taken away, and I went to my break — but not without showing her MY best evil grin as she was escorted out.

And all of that was for about three Euros — if that.

It’s morning at the library when a young man, about college age, enters the library. He’s already agitated. At this time, our computer lab is in a state of disarray as we’re remodeling. All of the equipment has been moved upstairs, and there are numerous signs and arrows explaining this. The young man storms by all of them and approaches the front desk.

Young Man: “What happened to your computer lab? Where’s the printer? I need to make a copy!”

Coworker #1: “Our printers are temporarily on the second floor.”

The young man turns and charges upstairs. He locates the printer and then stands next to it, fiddling with his phone and pacing back and forth.

Coworker #2: “Can I help you?”

Young Man: “NO!”

[Coworker #2] decides to respect his space and walks off. Within a couple of minutes, [Coworker #3] walks by and notices the young man in an increasing state of anger.

Coworker #3: “Hello. Can I help you with anything today?”

Young Man: “I don’t need your help!”

[Coworker #3], also figuring this guy needs his space, heads off. Several more minutes pass, and the young man finally throws in the towel and storms back downstairs to the front desk.

Young Man: “Your d*** printer is broken! All I need is to print a couple of documents! Get your d*** machine to work!”

[Coworker #1] cannot leave the desk.

Coworker #1: “I’ll call someone right away to help you.”

The young man storms back upstairs again and starts pounding on his phone. The one to respond to [Coworker #1]’s call is our IT guy, so by now, no less than four people have tried to help him.

IT Guy: “I hear the printer is broken?”

The young man is so furious at this point he can hardly articulate what’s going on and what he needs. It takes [IT Guy] several minutes to get it out of him, amid increasingly severe profanity.

It turns out that this young man needs a couple of documents printed for court — which he has waited until the last minute to print, of course. He has the documents as a PDF on his phone and cannot figure out why standing next to a printer won’t cause his documents to jump from his phone to the printer right in front of him.

At one point, [IT Guy] tells this young man to calm down so he can understand what he is trying to say, which only makes the young man more ballistic. Once [IT Guy] realizes what is going on, he calmly explains to the young man that documents sent from mobile devices within our library are sent to the front desk. The young man literally bolts down the stairs at this point, leaving [IT Guy] in the dust.

The young man storms up to the front desk, arms flailing, cursing poor [Coworker #1] out in the worst tongue lashing I have heard since I started at this library. She doesn’t even get a word in. The whole confrontation only lasts thirty seconds, but I don’t think the young man even stops to breathe while ripping into her. Apparently, he assumes she intentionally sent him on a wild goose chase, but she didn’t realize he was trying to print from his phone as he didn’t mention that at all to her.

Within those thirty seconds, [IT Guy] catches up with the young man. [IT Guy] heads to the printer where the young man’s documents are waiting, but the young man storms out in a thundercloud of profanity without them.

On his way to the door, an elderly patron crosses paths with the young man.

Patron: “You should be ashamed of yourself.”

Of course, this only set the young man off even more. He literally kicked open our front doors (which are automatic for accessibility) with enough force to break them both and disappeared into the parking lot. [IT Guy] and a second patron (who was also a very large man) stuck by the doors to make sure the young man actually left.

[IT Guy] later said that he was afraid that this young man was going to go get a weapon and come back. [Patron #2] corroborated the sentiment. We were on alert for the rest of the day during my evening shift, and [Coworker #1] was given an extended break as she was so upset.

The young man was charged $1,500 to repair the doors, but the library decided not to press criminal charges. That was lucky for him because with that high of damage, it would have been a felony. We never saw him again, and he has since become infamous among staff and used in training sessions.