Has Her Entitlement Trained On You

, , , , , | Right | August 13, 2018

(I am riding a train to Tennessee for a relative’s wedding. I just got off of a train and I am transferring to another one. My previous train was delayed, so I arrived four hours late. My next train is starting in a few minutes, so I take a ride on a cart to get there faster. Suddenly, an old lady approaches the driver.)

Lady: “Sir, could I please get on? My train leaves in two hours and I would like to be there early.”

Cart Driver: “I’m sorry, ma’am, but this young man is already on, and with his luggage, the cart is too full to take another person.”

Lady: “I’m eighty f****** years old! I deserve the cart more than this man!”

Cart Driver: “His train leaves in a minute, ma’am.”

Lady: “Well, I’m old, so I have privileges!”

Cart Driver: “I’m afraid not, ma’am. Your train leaves in two hours. This man’s train is leaving very soon.”

Lady: *starts hitting the driver with her purse* “Who the h*** do you think you are?”

Cart Driver: “Ma’am, I will come back for you. Let me just take this man.”

(He drives away, and luckily, I make it to my train on time. Once I’m on, I see a younger woman approach the driver with the same old lady.)

Younger Woman: “How dare you not take my mother on?! You should be fired!”

Cart Driver: “I’m sorry, ma’am.”

Younger Woman: “You should be! My mother and I have to make it to our train!”

(As the train left, I felt sorry for the poor guy.)

The Holiday Inn(sane)

, , , , | Right | August 9, 2018

(I have just arrived to relieve my coworker off her shift. She usually is very cheerful looking, but now looks very frazzled. She spots me and looks relieved.)

Coworker: “Okay, so, this crazy lady — the wife of [Long Term Stay] — has been going off all evening about her husband. Don’t listen; she’s crazy. And don’t transfer her to him; he says he doesn’t want to listen to her.”

(The phone rings.)

Coworker: “Don’t answer that. It’s her.” *leaves without another word*

(I’m completely confused, and I don’t know exactly what’s going on. But I figure I’ve dealt with worse. The phone keeps ringing and ringing, until finally I pick it up.)

Me: “Hello, this is [My Name], front desk of [Hotel]. How may I help you?”

Old Lady: “Who is this?! [My Name]?! Well listen to me, [My Name].” *sneers out my name* “I’ve been talking to that little b**** [Coworker] all evening, and she was very unhelpful, and if my husband has a heart attack, I’M GOING TO SUE. DO YOU HEAR ME?! I’M GOING TO—”

(She rambles on and on about her husband being sick and about suing, practically spitting on the phone. Her words are coming out in a jumbled big mess. She sounds likes she’s having a fit. I’m trying to figure out what’s going on, and can’t. Every time I try to break in, she raises her voice louder.)

Old Lady: “Don’t you try to interrupt me, you worthless w****! You b****!”

(I hung up. We have the right to hang up if the caller is being abusive and not listening. The phone rang and rang and I didn’t pick up. It rang for THREE HOURS straight, and then finally stopped. I made a note of it in the log, and sighed. Turns out the guest’s wife was angry because she and her husband had a big fight, and her husband didn’t want to speak with her, so she was taking it out on the staff here! The GM spoke with her husband, who was a long-term stay, and told him to tell her not to abuse us. I never heard from her again, thank goodness. Last I heard they were getting a divorce. I wish I could describe how much hate her voice had in it.)


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This Situation Is Escalating

, , , , , | Right | August 8, 2018

(I’m a ticket-taker in a major metropolitan movie theatre. It’s the opening weekend of a big superhero movie and it is incredibly busy. Our escalator is currently broken, but we offer guests our elevator. A woman refuses this offer, as she claims she can walk up stairs. I rip her ticket and then I hear a loud alarm.)

Woman: “WHY WON’T THE ESCALATOR WORK?!”

(She proceeds to keep hitting the emergency stop button, setting off the buzzer alarm.)

Me: “Ma’am, the escalator is broken and cannot be turned on. If you would like, the elevator is just across the lobby.”

Woman: “I WILL NOT BE TREATED LIKE A CHILD! MAKE THE MOVING STAIRS WORK!”

(I tell her to calm down and that our elevator is across the lobby. She decides that flapping her arms like a bird will make the escalator work.)

Woman: “MAKE THEM WORK! MAKE THEM WORK!”

(Her flapping motion eventually causes another guest to get seriously hurt and we have to call security. She refuses to move, and the police need to be called.)

Me: *to another guest after the woman is removed* “I apologize, sir. I didn’t realize we were doing a live performance of The Birds tonight.”

Guest: “Oh, that’s fine. I couldn’t get tickets to [Superhero Movie], so it made my night!”

Acting Totally Fake

, , , , , , , | Right | August 8, 2018

(I am a supervisor. It is about an hour after our peak period finishes. Two people walk into the store: one female, one male, both acting a little odd. I decide to take their order instead of the cashier. About halfway through the order, the woman pulls out a $50 note, but it is obviously fake. She tries to pay with it.)

Me: “I am sorry, but this note is fake.”

Woman: “Really? It can’t be; I just got it out of the ATM!”

Me: “It is obviously fake and I have to confiscate it.”

Woman: “Then the ATM is giving out fake notes! Give it back so I can complain!”

Me: “You have tried to pay with fraudulent currency; by law I can’t give it back. Unless you have any real money with you, I cant process this order.”

(The woman looks in her purse, and I notice that she has a large amount of similar-looking $50 notes.)

Woman: “But what are you going to do with the food?”

Me: “Unless you pay for it, it will be handed out to another customer that orders the same item.”

(She turns around and walks to the male she came in with and starts talking, while I make my way to the office to put the fake note into the safe.)

Cashier: *to me* “Hey, you might want to come out; the guy is looking really pissed off.”

(I walk out, but keep behind the bench behind the front counter.)

Guy: “Give me my f****** money back!”

Me: “We have the right to confiscate that money.”

Guy: “It’s my f****** money; get it here now!”

Me: “I can’t legally do that; it is now property of the federal police.”

Guy: “You will give it back or I will f****** make you.”

Me: “I can’t.”

(He proceeds to pick up the donation box and tug on it. Then he notices the chain attaching it to the counter, and he throws it at me. I don’t move, as there is no way it can hit me.)

Guy: “Give me my f****** money back!”

Me: “It’s fake; I can’t.”

Guy: “Well, give me my f****** fake $50 back!”

(He stormed out the front door.)

That’s The Tall And Short Of It

, , , , , | Right | August 7, 2018

(I’m a customer in this one, although thankfully not the offender. On my way home from my job, I sometimes like to stop in a convenience store to satisfy my gigantic sweet tooth with the excellent chocolate they sell there. One evening is very busy, and unfortunately the line for their register is horrendously long. I’m standing at the back of the line, when a middle-aged mom rather rudely cuts the line in front of a taller woman.)

Taller Customer: “Excuse me! That was very rude!”

(The cutter doesn’t acknowledge her complaints. The taller one huffs indignantly and raises her voice.)

Taller Customer: “Ex-cuse me! You cut the line! I demand my spot back!”

Shorter Customer: “Leave me alone, you nosy c***!”

(The taller woman is aghast at this, and she immediately starts shrieking at the top of her lungs to all and sundry.)

Taller Customer: “THIS B**** CUT THE LINE, AND NOW SHE’S SWEARING AT ME! MANAGER! I DEMAND TO SEE THE MANAGER!”

(The shorter woman begins screaming at the tall woman just as loudly in Spanish, of which only an obscenity is recognizable. One of the store employees walks over to try to break them up and calm them down.)

Employee: “Please, can we both calm down here? What’s going on?”

Taller Customer: “THIS F****** BORDER-JUMPER CUT THE LINE, AND NOW SHE’S SCREAMING AT ME! I DIDN’T DO ANYTHING! I DEMAND YOU REMOVE HER AT ONCE!”

Shorter Customer: “F*** YOU! I HAVE TWO KIDS, AND I NEED TO GET OUT OF HERE TO CATCH A DOCTOR’S APPOINTMENT!”

Taller Customer: “THAT’S NO F****** EXCUSE!”

(The poor employee is vainly trying to talk over them to get them to shut up. They’ve completely blocked up the line.)

Employee: “Please, could the two of you step out of the line so we can work this—”

(The tall customer rounds on him.)

Taller Customer: “YOU’RE TAKING THIS B****’S SIDE? I DIDN’T DO ANYTHING! WHERE’S YOUR MANAGER? I WANT TO SPEAK TO YOUR MANAGER!”

Employee: “Listen, ma’am, I honestly don’t know what happened, but you’re blocking the line and we need you to step out so we can work this out.”

Taller Customer: “F*** YOU! YOU’RE JUST REWARDING HER BAD BEHAVIOR!”

Employee: “Ma’am, if y—”

Taller Customer: “I SHOP HERE EVERY WEEK! I’M YOUR BEST CUSTOMER! WHY AREN’T YOU HELPING YOUR BEST CUSTOMER?”

(The short woman has had enough, and drags her two kids out behind her.)

Employee: “Ma’am, could you please calm—”

Taller Customer: “H*** NO, I WON’T CALM DOWN! YOU’VE JUST LOST YOUR BEST CUSTOMER! I’M NEVER SHOPPING HERE AGAIN! YOU HEAR ME? NEVER AGAIN!”

(With that, she FINALLY stomped out in a huff, leaving the poor employee utterly bewildered and a line of people finally moving again.)


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