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Complaining Incognito

, , | Right | January 25, 2008

Me: “You’re through to [tech support], can I take your telephone number?”

Customer: “No.”

Me: “Okay, can I take your postcode instead?”

Customer: “No.”

Me: “Okay, sir, I’m trying to help but I need to bring your account details up in my system.”

Customer: *rather angrily* “What the h*** do you want my details for? I can’t connect to the internet, you need to sort it out!”

Me: “I will do my best, sir, but like I explained I need to bring up your account details to verify what the problem seems to be.”

Customer: *screaming* “That’s it, I’m calling your complaints department. This is f****** ridiculous. I also want to speak to your manager NOW!”

Me: “Sorry, sir, I can’t do that as you haven’t verified any of your account details.”

Customer: “That’s it, I’m leaving your provider for somebody else!”

Me: “Thanks for calling [technical support]. Have a nice day!”

(Two minutes later my manager comes over and just bursts out laughing.)

How Cows Order Coffee

, , , | Right | January 25, 2008

Me: “Good morning, how can I help you?”

Woman: “Yeah, a small coffee with two splendas and extra milk.”

Me: “Okay, that will be $1.49.”

(She pays and I give her the change. I proceed to make the drink. I pressed the “Medium” button for milk and then gave an extra shot. When I gave it to her, she took a sip and made a face as if she had just taken a sip of liquefied dog s**t.)

Me: “What seems to be the problem?”

Woman: “I asked for extra milk! This is too strong.”

Me: “Well, I’ll put some more in for you. No problem.”

Woman: *muttering under her breath* “Idiot kid…”

(I put another “Medium” shot in. This is two mediums and one extra shot for a total of seven milks. She takes another sip, with the same face.)

Woman: “What part of extra milk do you not understand?”

Me: “I understand what extra milk means. I put in about four times the regular amount of milk.”

Woman: “Well, put more!”

(I put in more. I put a “Large” shot of milk (four more). This brings our total to eleven milks, therefore being classified as milk with a little coffee.)

Me: “Here.”

(She takes another sip, and yes. Again, she makes that freaking face.)

Woman: “Look. Extra milk means you put in the regular amount, and then you put in MORE.”

Me: “I know that! That is a SMALL coffee with ELEVEN MILKS!”

Woman: “PUT IN MORE!”

(I put in more another “Medium” shot (three more)).

Me: “Here. The coffee is almost white now.”

(She drinks it again and SPITS IT ALL OVER THE COUNTER.)

Me: “Lady, what’s your problem?”

Woman: “This coffee is cold! I ordered a hot coffee, not a cold coffee! Can you comprehend that?”

Me: “F*** this. Who’s next?”

(My shift leader was laughing in the corner the whole time. She remade this lady’s drink with one large shot of milk and gave it to her. She sipped it…”Ah, now that’s better!”)

(Everyone in line had a pretty good laugh about it.)


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Barking Up The Wrong Tree

, , | Right | January 14, 2008

Me: “Good afternoon, AV Services, how can I help you?”

Very Angry Caller: “Yeah, I just flew in on Flight [Number] from Cleveland, and you lost my luggage.”

Me: “I’m sorry, sir, but you have the wrong number. This is the [University].”

Very Angry Caller: “No it’s not! You’re just saying that!”

Me: “No, really, sir. Our phone number is very close to the airport’s number.”

Very Angry Caller: “LISTEN! YOU LOST MY D*** LUGGAGE! YOU NEED TO FIND IT!”

Me: “Sir, I don’t have your luggage.”

Very Angry Caller: “STOP F****** LYING! I WANT TO TALK TO YOUR SUPERVISOR!”

Me: “I’m pretty sure he doesn’t have your luggage either. We could probably get you a DVD player or a slide projector.”

(Very Angry Caller starts cussing randomly. I hang up.)

Insatiable

, | Right | January 12, 2008

Me: “One tall cappuccino!”

Customer: *picks up drink, opens lid and looks inside* “Excuse me. There’s a lot of room in here. The top is nothing but foam.”

Me: “Yes, that’s what a cappuccino is. It’s basically the same thing as a latte but with more foam.”

Customer: “I don’t get you guys. You guys make me think I’m buying more by calling a small drink a tall, and now you just fill my drink up with foam.”

Me: “I’m sorry. If you’d like, I could just get you a latte.”

Customer: “No, that’s alright but I will take a passion tea lemonade.”

(I do her order and she comes back.)

Customer: “WHY IS THERE SO MUCH ICE?! F*** YOU GUYS AND YOUR RIP OFF DRINKS!”

(Customer storms off with the drink and chucks it at the window outside.)

Please Let These Questions Be Rhetorical

, , , | Right | January 9, 2008

Customer: “Why don’t you have any more?!”

Me: “…because everyone else bought them all.”

Customer: “BUT WHY?!”

Me: “I don’t know… maybe for the same reason you want to buy them?”

Customer: “And what reason is that?!”