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Calling Her Bluff

, , | Right | February 25, 2008

Customer: “Yeah, this movie didn’t play right. It keeps skipping. I want a different one.”

Me: “Okay, if you want to go grab another copy off the shelves I’ll get this checked in.”

(I scan the movie and it is three days late.)

Me: “Ma’am, this movie is three days late.”

Customer: “So?”

Me: “So… I’ll have to charge you full price to rent another movie, and you’ll need to pay the late fee.”

Customer: “THE MOVIE DIDN’T WORK. I SHOULD GET ANOTHER ONE FREE!”

Me: “Well, it was a three-day rental, and you could have brought it in anytime in those three days and we would have been happy to exchange it free of charge. However since it’s late, I can’t do that.”

Customer: “THIS IS F****** BULL-S***! LET ME TALK TO YOUR MANAGER!”

Me: “I am the manager, ma’am.”

Customer: “F****** RIDICULOUS! THE MOVIE DIDN’T PLAY!”

Me: “I’m sorry, but you had a full three days to bring it back.”

Customer: “I WAS F****** BUSY!”

Me: “I’m sorry, ma’am, that’s not my fault.”

Customer: “GIVE ME YOUR BOSS’ NUMBER! I’M GOING TO REPORT YOUR A**! [Boss’s Name] IS AN OLD FRIEND AND YOU’RE GOING TO GET FIRED!”

(I give her the number and she storms out, muttering. I call my boss.)

Me: “Just so you know, you might be getting a call from your friend, [Customer’s Name] trying to get me fired.”

My Boss: “Who the h*** is [Customer’s Name]?”

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One Last Parting Shot

, , , | Right | February 24, 2008

(A man realized that he was unable to pay for his groceries a few checkouts away from mine and had to leave his cart full of items behind. As he stormed off, he let off a tirade of insults at his cashier, finally stopping as he passed my register, gaping in awe at my long hair. I’m a guy, by the way.)

Pissed Customer: “AND YOU! GET A HAIRCUT! YOU LOOK STUPID!”

Me: “…”

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F*** The Benefits, We Want Combat Pay

, , | Right | February 22, 2008

(We have this awful woman who regularly shops at our store. One day we were extremely busy and a coworker of mine is struggling to fit shoes for three children.)

Mean Lady: “Bring me this size!”

Coworker: *disappears out back for a few seconds* “I’m sorry, ma’am, but it appears we’ve sold our last pair.”

Mean lady: *throws shoebox at coworker’s head, hitting her squarely in the forehead*

Coworker: “Ouch…”

Mean Lady: “I hate you!”


This story is part of the Customers-Overreacting roundup!

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Pyromaniac In Aisle 11

, , , | Right | February 21, 2008

Customer: “What the f****; you shortchanged me!”

Me: “Ma’am, I gave you the exact amount of change that is on the receipt.”

Customer: “BULLS***! YOU SHORTCHANGED ME YOU STUPID LITTLE F***! I DEMAND THAT YOU GIVE ME MY MONEY BACK RIGHT NOW!”

Me: “I’m sorry, ma’am. I will go get a manager for you right away.”

Customer: “F*** YOU, YOU LITTLE PIECE OH S***! I WILL NOT STAND FOR THIS. YOU WILL PAY!”

(At this point the customer began to storm down the aisles. She lit a cigarette and began setting merchandise on fire. Afterward, she ran from the store because she realized that she had in fact had gotten the right amount of change!)


This story is part of the Customers-Overreacting roundup!

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Should We Send In The Marines Too?

, , | Right | February 14, 2008

(We had sent this lady’s watch to another company, and they ended up taking a very long time with it. Two weeks before this incident she called demanding that we call them and have them send her watch back whether it was fixed or not. My manager told her that it would only take two more days, but she insisted. This happened when she came to pick it up.)

Assistant Manager: “Okay, here’s your watch, I’m sorry about that.”

Customer: “It’s not fixed!”

Assistant Manager: “Yes, you told us to call them and have them send it back whether it was fixed or not. They were almost done making a new dial for it.”

Customer: *Ranting* “I CAN’T BELIEVE YOU PEOPLE! YOU ARE SO RUDE. I’M CALLING MY LAWYER!”

Assistant Manager: “I’m sorry, ma’am that’s all I can do.”

Customer: *begins to walk off, still ranting* “I’M CALLING MY LAWYER.”

(She rounds the corner and then in one last salvo comes back.)

Customer: “I AM CALLING THE NEWS!”

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