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Enough To Make You See Orange

, , , , , , , | Right | November 17, 2023

Customer: “I’d like a large [soda].”

She gets to the window, and I see three other people in the car laughing pretty hard. I take her money and give her the drink. About two seconds later, I hear…

Customer: “FIRE IN THE HOLE!”

I see a large orange grenade flying at me. I am not impressed. I am even less impressed when…

Customer: “Could I have my money back?”

Has Beef With Water

, , , , | Right | CREDIT: Mojo884ever | November 12, 2023

I work at a grocery store as the grocery department manager. During lockdown it has been absolutely insane for grocery stores all over the country. We’re out of a lot and it’s taking a while for things to get back in. We’re finding alternatives to give our customers SOMETHING to buy, even if it’s not their usual choice.

One of these is water. When crap really starts hitting the fan, the first thing to go (after toilet paper) is multi-pack water. It becomes increasingly hard to get our brand in, so I get with my Coke/Dr Pepper/Pepsi vendors and have them bring in the national brands.

The next day, an angry customer approaches me and speaks  loudly with an accusatory “GOTCHA” tone.

Customer: “So I see you guys have no problem profiteering off of this emergency!”

Me: *Genuinely confused.* “What do you mean?”

Customer: “Yesterday your water was $2.99. Today it’s $6.99.”

Me: “Well, sir, this isn’t the water we norma—”

Customer: “I can’t believe you guys would jack your prices up like this. I’m calling the…” *He turned to his wife.* “Who is it?… The… Better Business Bureau?” *He turns back to me.* “The better business bureau!”

Me: “Sir, you can call whoever you want. We haven’t changed our prices. Our cheaper brand of water is unavailable for the foreseeable future, so we brought in the national brands, so we’d have water for you to buy.”

Customer: “Well why isn’t it the same price as yours?!”

Me: “If you came in here wanting ground beef, and we were out of ground beef, you wouldn’t expect me to sell you filet mignon at ground beef price, would you?”

Customer: “…”

Me: “The national brands have always been this price, sorry it’s more expensive than you’re used to, but it’s the only water we can get in right now.”

He bought our limit of two and walked away without another word.

If You Spit Get Out Of Here Lickety-Split

, , , , , | Right | CREDIT: Icy_Jade_88 | November 10, 2023

Our girls’ clothing store is closing due to being bought out. Any purchases made after a date a few weeks ago are final sale; no returns or exchanges. The registers are also set up where we have signs saying all sales are final. We have plexiglass between the cashier and customer.

This is during a time that we require masks or face shields. A woman comes into the store with a face shield on. She also has two girls with her, around five and nine-ish. All three look nicely dressed.

They walk around for a bit before finally choosing a set of PJs. The woman walks up to my register and pays for her things, with me telling her two times verbally that all sales are final. We tell them all sales are final before they pay and again when we mark their receipt final sale. She acknowledges me, pays, and starts to walk out of the store.

On her way out she stops and looked at the PJs again. She seems to find another set she liked, so she walked back up to the register.

I assume she wants to buy the other set, but she slams the bag of purchases PJs and the other set on the counter.

Customer: “I want to exchange these.”

Me: “I’m sorry, ma’am, but as I said, all sales are final so I’m unable to do that.”

Customer: “I didn’t even leave the store. I just bought these; do it.”

Me: “I’m sorry, ma’am, I’m unable to do that. We don’t even have the option on the register anymore.”

Customer: *Visibly aggravated.* “I just bought them! They’re the same price! I didn’t even leave! You didn’t tell me it’s final sale!”

Me: “Ma’am, there are signs all over the store saying final sale and I told you two times.”

I keep telling her over and over that I can’t exchange them, but would be happy to ring it up in a separate purchase for her. She isn’t having it. She eventually slides her face shield up and spits in my direction. The spit lands on the plexiglass and not on me, but at this point I’m not taking it anymore.

I’m not sure if she knew the plexiglass was there or not, but either way I was done. I called my manager over and calmly explained the situation to her before stepping back.

My manager is very mama-bear type. If someone messes with her employees, she doesn’t take it. She takes one look at the customer:

Manager: “You have five seconds to leave the store or I’m calling security to come in here and drag you out.”

The customer was taken aback for a bit, but eventually grabbed the PJs she purchased and stormed out. Her daughters just looked scared and embarrassed of their mom the whole time.

The store closed shortly after that, so I’m not sure if anything ever came of it, but let’s just say I’m glad I don’t work retail anymore.

We All Scream For No Ice Cream

, , , , , , , | Working | November 9, 2023

I am serving customers at our fast food place.

Customer: “One medium [meal combo] with an ice cream, please.”

I type in the order but then go check on the status of our ice cream/milkshake machine. It’s cliché, but it’s always breaking down. As luck would have it…

Me: *To my manager* “[Manager], the ice cream machine is…”

Manager: “No… don’t say it.”

Me: “…it’s…”

Manager: “Don’t tell me it’s broken again!

Me: “Okay… I won’t tell you.”

I return to the customers.

Me: “I’m sorry, but—”

Suddenly, I am interrupted by some shouting from my manager at the back.

Manager: “Stupid… f******… ice cream… machine!”

Me: “Yeah, so I’m afraid ice creams and shakes are off the table.”

Manager: *Somehow even louder* “Why… you… never… work?!”

Me: “Can I offer you a free upgrade to a large for the inconvenience?

Now, pretty much all we can hear, along with some clanging noises as my manager hits the machine, is my manager shouting.

Manager: “My cheating—” *Clang!* “—useless ex-husband—” *Clang!* “—is more reliable—” *Clang!* “—than you!

Customer: *Smiling nervously* “Just… change the ice cream to a donut. That’s fine!” 

Our manager took a “leave of absence” after that.

When The Plane Should Be Doing The Zoomies, Not Its Passengers

, , , , , , , , | Right | November 8, 2023

I am on a packed flight. The plane is quite small, with two rows of three seats and a single aisle in the middle.

Shortly after takeoff, a mother releases her toddler (a boy no older than three) into the aisle, and he proceeds to zoom up and down it as fast as his little legs can carry him. Once would be fine, as the little guy probably needs to stretch his legs, but he carries on zooming up and down the plane.

Over, and over, and over again. He starts screaming and squealing as he does.

It comes to a head when he runs straight into the food and beverage cart that the air stewards have started to use.

Air Steward: “Hey there, little guy. Maybe go and sit down with Mommy now?”

The boy, having the time of his life, obviously completely ignores the air steward and turns around to start another sprint to the front of the plane. He charges back toward the back and this time slams himself into the air steward.

Air Steward: “Okay, that’s enough, little guy. Let me take you to your seat now.”

The little boy doesn’t know where he’s seated, so the steward takes his hand and asks aloud:

Air Steward: “Can a parent of this young passenger please make themselves known?”

Nothing.

The steward checks with the head steward, and they identify a woman reading a magazine as the mother.

Head Steward: “Ma’am, your son is running up and down the aisle and disrupting our operations, as well as causing a disturbance to other passengers. Please keep him occupied in his seat for as much of the flight as possible.”

Mother: *Not even looking up from her magazine* “He’s fine. He’s just burning off some energy.”

Head Steward: “Ma’am, with all respect, it is not fine. I need you to keep him occupied in his seat for the rest of the flight.”

Mother: “He’s just running up and down the runway! I don’t see what the big deal is!”

Head Steward: “Because, ma’am, the runway is what the plane uses to land and take off. It is not the strip in the middle of the plane that your son can use as his own private racetrack.”

The mother actually looks up for once to see two stewards glaring at her, one of them holding the hand of her son, who is getting ever more fussy.

Mother: “Why do you have my son? Let him go! What do you think you’re doing?! You’re hurting him!”

Head Steward: “Actually, ensuring that he stays in his seat with his seatbelt fastened is doing the opposite of hurting him.”

The mother tuts loudly but manages to bribe her son to his seat with some chocolate.

The chocolate bar is scarfed up in roughly half a second (maybe an exaggeration, but it was quick!) and he’s back to his “zoomies” in no time. The mother seems to be so engrossed in her horoscope that she’s ignoring her son’s antics again.

The head steward heads toward the front of the plane, and a few minutes later she’s escorting the little guy back to his seat… again.

Head Steward: “Ma’am. Ma’am! Please pay attention. Your son is to remain in his seat with his seat belt fastened for the rest of the flight.”

Mother: “The seat belt light isn’t on!”

As if on cue, the seat belt lights for the entire plane all activate, and there’s a “ping” on the speakers before we all hear the captain’s voice.

Captain: “I’m keeping the seatbelt sign on for the remainder of the flight. Passengers are only allowed out of their seats to use the restrooms. For those who wish to complain about my actions, please mention in said complaints that some customers were unwilling to control their children until it became technically illegal not to do so. I wish most of you a pleasant remainder of the flight.”

That little boy was forced to sit in his seat and gave his mother nothing but tantrums for the next three hours. The rest of the plane endured it, but it was nice to see the mother forced to parent for a little while!