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We Have A Feeling There Was No ID… Or Grandmother

, , , , | Right | September 4, 2020

I am a supervisor at a large supercenter that sells groceries and general merchandise. A new cashier calls me over to her register to help her. She has a woman who is trying to use a check but doesn’t have proper identification. The register will randomly ask to key in the ID number before the check can be processed. There is no way around it.

Me: “Ma’am, I’m sorry, but without showing us your ID, we cannot process your check.”

Customer: “Why? I come here all the time and I never have to show an ID!”

Me: “The registers will randomly ask for an identification number. It is a type of security feature. Unfortunately, there is no way around it. I’m sorry about that.”

Customer: *Getting slightly aggravated* “Well, I don’t have my ID because I lost my wallet in here a while back and you guys haven’t found it yet! So, what are you going to do for me?”

I’m slightly taken aback because she is acting like it is our responsibility to find her wallet in a huge store that gets literally hundreds of customers a day.

Me: *Calmly* “Well, there isn’t anything I can do. Do you have another form of payment?”

Customer: “No. This is my grandmother’s check. She’s waiting in the car. She’s an older lady and that’s why I’m doing her shopping.”

Me: “Well, if it isn’t your check, I need your grandmother here to process it. And I’ll need her ID.”

Customer: “Fine! I’ll go get her!”

She never did come back with her grandmother.

Apparently, Not Everyone Hates Needles?

, , , , | Healthy | September 1, 2020

My coworker is working registration in the emergency department. A visitor for a patient comes in, and after my coworker checks with the nurse, she tells the gentleman to have a seat in the waiting room and she will get her as soon as he can go back.

Shortly after, a nurse comes out calling the names of a few patients ready to be seen. 

She is busy helping a new patient check in when she believes she sees the gentleman sneak in with the group of patients.

She is busy and doesn’t have time to stop him and she figures staff will end up sending him back out.

After a few minutes, she has everyone checked in and a patient comes out of the waiting room enquiring how long until he can go back.

Once he tells her the name, she instantly recognizes it as one the nurse had just called. She looks up the name, and sure enough, it’s showing him roomed in the ED.

She quickly calls the nurse who is about to put an IV in the visitor’s arm.

Unlike sneaking to visit a patient like my coworker expected this guy would do, instead, he followed the nurse to the room pretending to be someone else.

I don’t know how he faked his way that far since all nurses ask for name and birthday confirmation before they do anything.

Security removed him quickly after they realized what was going on.

This Smells Reasonable To Us

, , , , , | Friendly | July 29, 2020

I spot a couple around my age in the deodorant aisle of a store. The man is clearly embarrassed. 

The woman with him is picking up deodorants, taking off the caps, sniffing very deeply, staring at them intently for a few seconds, and then replacing the caps and putting them back. She repeats this several times. Judging from the man’s reaction, she’s been doing this for a while.

He looks at me with a withering look. I decide to have a bit of fun.

I pick up a nearby deodorant and copy her. As I’m sniffing deeply, I glance at the man, who gives a shocked look that clearly says, “THEY ALL DO IT!” before running out of the aisle. 

I leave her to finish sniffing in peace.

Boys Will Be Boy Toys

, , , , , | Right | July 10, 2020

A little boy and his grandpa approach my counter and I ask to take their order. The grandpa orders his meal and then asks his grandson what kind of kids’ meal he would like. We are currently out of one kind of toy, so I mention it, offering to show him what other toys we have to offer. The boy starts repeatedly chanting loudly:

Boy: “I WANT A BOY TOY!”

Grandpa and I both had to contain ourselves and he got a “boy toy.”

So Hot The Customers Toast Themselves

, , , | Right | May 28, 2020

I work at a well-known, widespread sub shop. We are actually the busiest store in my town because of our convenient location to a hospital, a portion of our college campus, and many forms of public transportation. When the students come in for the start of school, our store can get pretty crazy sometimes.

Move-in week for freshmen was about a week ago. It’s early August and, due to a sick coworker, my manager and I are the only ones working during the morning and lunch rush.

Me: “How ya doing?! What can I get for you today?”

The customer mumbles and looks at the paper in her hands a few times.

Me: “I’m sorry, ma’am. What did you say?”

More mumbling and sighing from the customer. This continues on for a few moments before I get frustrated. I have a line out the door behind her. Finally, I pull down the protective glass separating us. She can easily see over the top of the line while I barely reach her neck. I hunch over and speak a little louder to combat the noises of the oven behind me, thinking she can’t hear me.

Me: “I’m so sorry, ma’am, but I can’t hear a word you’re saying. You have to speak up.”

Customer: *Heavy sigh* “I need three sandwiches!”

Me: “Fantastic! Can you tell me the breads first?”

Customer: “What?!”

Me: “Can you tell me the different breads for your subs first? So I can start cutting them to prepare properly.”

Customer: “Ugh, FINE.”

She goes on, giving me short, curt answers to all my basic questions. The line behind her is slowly growing and the oven behind me has bread that needs to be taken out of it or it will burn. The door is open to prevent that from happening, but our AC is busted and the entire store is stifling at this point. By now, I can send her food on to be finished with veggies and whatnot.

Me: “All right. Now, what kind of cheese do you want on these?”

Customer: “Swiss on all.”

Me: “I’m sorry, but [Restaurant] doesn’t carry Swiss. All my cheeses are labeled here.”

I point.

Customer: “Ugh! I don’t know! White!”

I am visibly upset and on the verge of saying something I really shouldn’t. I can’t help but look between her food and my selection.

Me: “But… they’re all white.”

Customer: “AMERICAN!”

My store is so hot by now, and my oven keeps beeping because the door is still open and we’re all sweating. The customers behind her are just as upset as I am at this point so I put the cheese on and send her food on its way as fast as I can.

I run to take out all my bread and nearly hit my manager with a hot pan. We’re both extremely sweaty and miserable and the lunch rush has only just started. I go back to my other customers who, thankfully, have easier orders and speak clearly, everyone just wanting to get their food and leave. I rush through about two dozen people’s orders before I have a small break to breathe. I run the register while my manager finishes wrapping up the difficult customer’s orders.

Me: “So, I have three six-inch [orders]. Did you want anything else with that?”

Customer: “Why is it so hot in here?! I can’t even think!”

Me: “I’m sorry about that. Our AC is broken right now, so there’s not much I can do about it.”

I try to joke.

Me: “If anything, you might be more comfortable eating on the sidewalk. I bet it’s cooler outside by now.”

Customer: “HOW DARE YOU?!”

She pays and stomps off.

Two hours later, a close friend and coworker comes in to start his shift and our line is efficiently taken care of. We have a temperature gauge sitting on top of our oven and the highest it reached all day was about 110F, taking into consideration whenever we had to open the oven to get any bread out.

All of us are ready to pass out and I’ve found myself sitting in the freezer just to cool down. Finally, we’ve reached a break three hours after my encounter with the difficult customer and I’ve all but forgotten her. As I’m doing dishes, my manager is doing paperwork in his office but starts to laugh loudly a few minutes in. He comes out to me at the sink.

Me: “Uh… [Manager], what’s so funny?”

Manager: “After over a year of working here, with a flawless track record and attendance, you have received your very first complaint. Congratulations.”

Turns out, that woman kept her receipt to take our survey and gave us all zeroes! In the comments sections, she went on to describe how “compliant and kind-worded” she had been while I had insulted her. She complained that the store was too hot and it was my fault because I was mean to her. She went on to say the employees looked terrible and acted like they didn’t want to serve anyone. She demanded I be fired because I was “conceited” and just a “rude teenager” who didn’t care about anything, and she said that she would never come to our store again.

My manager, who’s only been with the store a few months, immediately emailed his boss about how the woman REALLY acted and said to not give her any form of compensation common to poor reviews. Good riddance to her!