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Bread Versus Booze

, , , , , | Related | December 23, 2020

My sister and I are Christmas shopping for our stepmother. She likes scented lotion, so we’re going through the various products [Store] has to offer.

Sister: “Champagne Toast.” *Sniffs* “Well, it smells like champagne, but I don’t smell any toast.”

Me: “[Sister], that’s a champagne toast.”

Sister: “Oh!”

Everyone Knows Parking Lots Are The Most Productive Places

, , , , | Right | October 26, 2020

It’s more or less been a quiet day at work when I decide to go out and get some missing carts. There are only a few cars in the parking lot, one being a little Volkswagen bug, windows down, with an older lady looking at her cell phone. As I start to move a cart away from where it was sitting, a couple of spaces away from her car, she proceeds to yell at me.

Old Woman: “Can’t you see I’m busy?! Cut that noise out!”

Me: “I’m sorry, ma’am, I was just getting these carts. I’ll be out of your hair shortly.”

Old Woman: “No! You’re going to cause too much noise pushing them! You should carry the carts back to the store, if you need them so bad!”

I’m a small woman, and while it wouldn’t be impossible to carry the cart back to the store, I’m not gonna do that for all eight carts that are outside, each about fifty yards away from the store.

Me: “No can do, ma’am. Sorry for the noise. I’ll make it one trip and you won’t hear the noise again.”

She proceeded to yell at me while I finished getting the carts and I just ignored her.

The Trail For The Receipt Has Gone Cold

, , , , , | Right | September 29, 2020

I’m a manager of a fast food location in my city, just one of about a dozen in the area. Today, we’re short-staffed so it’s just my coworker and me running the store until our night shift shows up that afternoon. Because it’s so busy, I get behind on some things and am still in the store around five pm, over twelve hours after my day first started.

The phone rings and as I’m trying to finish to go home, my night shift worker answers the phone for me. My day shift help has already left for the day. 

Coworker: “Thanks for calling [Store at Location]; this is [My Name]. How can I help you today?”

There’s a beat of silence.

Coworker: ”I’m not sure, but my manager is still here. Do you want to talk to them?” *Pause* “Okay, let me ask.”

He turns to me in the office.

Coworker: “This lady wants to know if we have an 800-number to call?”

Me: “To make a catering order? We have one but we can just take it in the store now.”

Coworker: “No, for a complaint.”

Me: “They can call corporate but they’re closed. I can talk to them now.”

Coworker: “Okay. Yes, ma’am? We don’t have an 800-number for complaints. You’d have to call corporate, but my manager says they’re closed for the weekend already.”

It’s Friday evening now.

Coworker: “Would you just like to talk to my manager, instead?” *Pause* “Okay, one minute.”

She hands the phone to me and leaves the office to help more customers and finish prep. I answer and the woman states she was in the store earlier and got two subs and meals but isn’t happy with her subs. One was cold when she ate it and the other didn’t have enough sauce, but she isn’t in the area anymore. She got the food around one and it’s now almost 5:15 pm.

Because we started a major remodel at the beginning of the year, I’m able to get on the computer and find her order digitally to remember when exactly she came in and to also make sure she’s calling the right store with her issue, as it’s a common enough mistake. After talking for a few minutes, with her getting more and more agitated, I finally manage to find her order that matches what she say she paid. She paid and left the store right around 12:15 that afternoon. After getting more information about what was wrong, she said she had two subs toasted with a bunch of veggies and sauce on them.

Customer: “The girl who made them put too much on it. I wanted extra sauce but she didn’t even heat my meat up and it was cold when I bit into it.”

Me: “Well, I am incredibly sorry that you didn’t have a good experience at our location. I do remember my employee making your order because you wanted [5+ items] toasted on it; is that correct?”

Customer: “Yeah, but it wasn’t even hot when I ate it. We took a bus there and we live two hours away. She microwaved it first but she still didn’t cook it enough and it wasn’t good.”

Me: “So, she first microwaved your meat and then toasted everything? I’m sorry, ma’am. Did you wait the two hours to eat it or was it cold immediately after opening?”

Customer: “No, we ate it on the bus but not right away. We were almost to [Exit thirty minutes away from my store] and my steak was cold; it was awful. She kept asking me to repeat my order and it was really rude.”

Me: “I’m sorry she asked you to repeat your order. Sometimes it’s hard to hear when we have all our machines running or if the store is super crowded. But if you waited almost thirty minutes to eat your food, it would be cold. What I can do for you is you can bring back the bad food or your receipt to our store and I will replace your food for you personally. Then, I can make sure all your food is heated and toasted so it won’t be cold for you.”

Customer: “We don’t have the food; we already ate it. And I didn’t take the receipt because I didn’t want it. We were in [Town] for an appointment and I won’t take a bus to replace the food.”

Me: “Okay… Well. If you ate the food, almost an hour after it was made, it’s going to be cold. But I’m here about six days a week and I can take your information for future training so this doesn’t happen again.”

Customer: “So you aren’t going to do anything? I can’t get a refund?”

Me: “If you still had the food or took the receipt like it was offered, I could give you a refund in store with no problem. We can’t issue refunds over the phone because all refunds are in cash with the original receipt. It’s policy.”

Customer: “Well, that girl was super rude and you won’t even do anything about it. She didn’t make my food right and you won’t help me!”

Me: “I am doing everything I am able to, ma’am. I’m sorry you had a poor experience with us and assure you I will work harder with my staff to ensure it doesn’t happen again, but I can either replace your food free of charge in the store or give you a refund. But you have to be in the store for either of those to happen.”

Customer: “We didn’t eat right away and now I’m being punished for it. My food shouldn’t get cold if it was toasted right!”

Me: “Ma’am, any food is going to get cold if you let it sit in a bag for thirty to forty minutes. I can’t do anything about that. If we heated the steak before toasting, it I can promise you that steak was piping hot when it came out, even when covered and cooked with multiple other items on top, but it won’t stay hot forever.”

Customer: “Well, I’m going to call your boss and deal with someone who actually knows what they’re talking about! It shouldn’t be cold!” *Hangs up*

I had been on the phone for over twenty minutes by this point and my staff came to check on me. It was the Friday before a holiday and it was almost six pm. No one was going to answer her call. I texted my boss a quick story of the call so he knew if her complaint went through. He sent back, “I wouldn’t worry about it. We don’t have superpowers.”

Heavy Duty

, , , , , | Right | September 17, 2020

My store has just gotten used railroad ties in and they’ve gotten pretty popular with customers for use on farms. I’m a small female, and though I’m used to doing heavy loads, these can be tricky as the ties are probably about 200 pounds each. 

Today, one customer buys ten of them. I go out with the forklift and get ready to load these on a trailer. The customer — a big farmhand kind of guy — greets me, I sign his receipt, and… he gets back in his truck.

I don’t have an issue loading heavy stuff, but people normally tell me why they can’t help — bad back, not allowed to lift, etc. — but this guy said nothing else and got into his truck to talk with his wife. Okay. 

So, I proceed to load the first couple ties onto the forklift, drive it over to the trailer, and start to unload. One tie slips and falls right onto my foot. I scream in pain, keeping obscenities from bursting out of my mouth, but I keep working. 

The windows are down and I know they can hear me, so I know my pain is being ignored. 

As I limp back to the forklift to get the last few ties, my boss’s husband comes over, as he was getting something from the lot we were next to, and offers to help me out. I take his help, gratefully, and we get the last of them in the trailer. As the last one lands on top, the customer calls out, “Have a great night!”

He couldn’t be bothered with cries of pain but offers a thanks when he gets what he came for?

License To Be Difficult

, , , | Right | September 15, 2020

A woman comes up to the customer service counter to pick up an order that was shipped to the store. Where I work, we are required to fill out a form with the customer’s name and address as it appears on their driver’s license so that we can track them down in case the order is picked up by the wrong person.

Customer: “I need to sign for my order.”

I find her form in the book.

Me: “Okay. I’ll just need to see your driver’s license, and then you can sign and be on your way.”

Customer: *Groans* “I left it out in the car. Do you really need it? You guys know me; I come in here all the time.”

I don’t recognize this woman. We get lots of customers who come in all the time.

Me: “I’m sorry, but it’s our store’s policy. I have to copy your name and address on your license before you can sign for your order.”

The customer goes out to her car and comes back with her license.

Customer: “Okay, here it is.”

The customer flashes her license so I can barely get a glimpse of it.

Me: “Ma’am, I need to copy your name and address on this form. Please let me see your license.”

Customer: “I’m not letting you look at it anymore.”

Me: “I’m sorry, but I need to see your license, please.”

Customer: “Nope.”

I get a manager. After he argues with the customer for a minute, he advises me to just let her give me her name and address.

Customer: “My driver’s license number is [number].”

Me: “I don’t need your driver’s license number. Just your name and address.”

Customer: “My name is [Customer] and my driver’s license number is [number].”

Me: *Sigh* “All right, now what’s your address?”

The customer gives me her address and signs for her order.

Manager: “If she was gonna give you all the information off her driver’s license, why wouldn’t she just show it to you?”

Me: “I don’t know.”