Unfiltered Story #211843

, , | Unfiltered | October 19, 2020

I work as a host at a grill & bar restaurant in West Virginia.

Recently, the power has been going out on the other side of town, leaving our restaurant as one of the only options for diners. Being summer in a college town, it is usually slow, so I am often scheduled to work alone.

On a Wednesday night, we randomly got insanely busy, and as usual, I was alone. I was bussing tables to keep us off a wait even though it isn’t in my job description.

Enter every host’s nightmare: the middle-aged white woman. Something about this demographic in particular is prone to arguments and frustration.

The woman came in as a party of one. She wanted to sit in one particular booth in the corner of our restaurant. Not only had I just double-sat that section (given one server two tables in a row, a big no-no), but I had filled all of the open tables on that side. I explained this to the woman and tried to persuade her to sit on the other side, on which I had several open tables. She was having none of it.

Immediately following her, six or seven more parties came in. When they had requests, I explained the seating situation to them, and I was able to seat all of these groups where it was fair for the servers.

About 10 minutes later, I was finally able to get back to this woman.

Me: “I’m sorry for the wait, ma’am, I’m all alone tonight. I’m heading to clear your table right now.”

Her: “MHM. Take your time.”

Me, not missing a beat: “I’m doing my best, but thank you for your willingness to wait.”

Her: “It’s rude that you’re seating other people before me.”

Me: “Ma’am, I have open seats. When there are tables available, my mangers tell me to seat them. I’m just doing my job.”

Her: *eye roll; exasperated sigh*

Upon her ‘request,’ I took my time clearing her table. It felt amazing. She stood at the doorway and watched me seat approximately 20 people ahead of her over the course of 20 minutes, all because she was unwilling to sit elsewhere.

In the end, she was actually quite nice to her server and left a decent tip. Perhaps she was just put off that a man was hosting and not willing to go on a wait with open tables.

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Unfiltered Story #210569

, , , | Unfiltered | October 9, 2020

Customer: You guys have [soda brand] products, right?

Me: Yes ma’am, we do.

Customer: Oh, great. Can I get a [competing soda brand that we don’t carry]?

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Unfiltered Story #209840

, , | Unfiltered | October 2, 2020

As I’m working the register, I greet all my customers. This one was probably the most baffling exchange to be had.

Me: “Good evening, ma’am. How are you tonight?”

Customer blows a raspberry loudly at me with an angry look on her face.

Me: “Alrighty then.”

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The Trail For The Receipt Has Gone Cold

, , , , , | Right | September 29, 2020

I’m a manager of a fast food location in my city, just one of about a dozen in the area. Today, we’re short-staffed so it’s just my coworker and me running the store until our night shift shows up that afternoon. Because it’s so busy, I get behind on some things and am still in the store around five pm, over twelve hours after my day first started.

The phone rings and as I’m trying to finish to go home, my night shift worker answers the phone for me. My day shift help has already left for the day. 

Coworker: “Thanks for calling [Store at Location]; this is [My Name]. How can I help you today?”

There’s a beat of silence.

Coworker: ”I’m not sure, but my manager is still here. Do you want to talk to them?” *Pause* “Okay, let me ask.”

He turns to me in the office.

Coworker: “This lady wants to know if we have an 800-number to call?”

Me: “To make a catering order? We have one but we can just take it in the store now.”

Coworker: “No, for a complaint.”

Me: “They can call corporate but they’re closed. I can talk to them now.”

Coworker: “Okay. Yes, ma’am? We don’t have an 800-number for complaints. You’d have to call corporate, but my manager says they’re closed for the weekend already.”

It’s Friday evening now.

Coworker: “Would you just like to talk to my manager, instead?” *Pause* “Okay, one minute.”

She hands the phone to me and leaves the office to help more customers and finish prep. I answer and the woman states she was in the store earlier and got two subs and meals but isn’t happy with her subs. One was cold when she ate it and the other didn’t have enough sauce, but she isn’t in the area anymore. She got the food around one and it’s now almost 5:15 pm.

Because we started a major remodel at the beginning of the year, I’m able to get on the computer and find her order digitally to remember when exactly she came in and to also make sure she’s calling the right store with her issue, as it’s a common enough mistake. After talking for a few minutes, with her getting more and more agitated, I finally manage to find her order that matches what she say she paid. She paid and left the store right around 12:15 that afternoon. After getting more information about what was wrong, she said she had two subs toasted with a bunch of veggies and sauce on them.

Customer: “The girl who made them put too much on it. I wanted extra sauce but she didn’t even heat my meat up and it was cold when I bit into it.”

Me: “Well, I am incredibly sorry that you didn’t have a good experience at our location. I do remember my employee making your order because you wanted [5+ items] toasted on it; is that correct?”

Customer: “Yeah, but it wasn’t even hot when I ate it. We took a bus there and we live two hours away. She microwaved it first but she still didn’t cook it enough and it wasn’t good.”

Me: “So, she first microwaved your meat and then toasted everything? I’m sorry, ma’am. Did you wait the two hours to eat it or was it cold immediately after opening?”

Customer: “No, we ate it on the bus but not right away. We were almost to [Exit thirty minutes away from my store] and my steak was cold; it was awful. She kept asking me to repeat my order and it was really rude.”

Me: “I’m sorry she asked you to repeat your order. Sometimes it’s hard to hear when we have all our machines running or if the store is super crowded. But if you waited almost thirty minutes to eat your food, it would be cold. What I can do for you is you can bring back the bad food or your receipt to our store and I will replace your food for you personally. Then, I can make sure all your food is heated and toasted so it won’t be cold for you.”

Customer: “We don’t have the food; we already ate it. And I didn’t take the receipt because I didn’t want it. We were in [Town] for an appointment and I won’t take a bus to replace the food.”

Me: “Okay… Well. If you ate the food, almost an hour after it was made, it’s going to be cold. But I’m here about six days a week and I can take your information for future training so this doesn’t happen again.”

Customer: “So you aren’t going to do anything? I can’t get a refund?”

Me: “If you still had the food or took the receipt like it was offered, I could give you a refund in store with no problem. We can’t issue refunds over the phone because all refunds are in cash with the original receipt. It’s policy.”

Customer: “Well, that girl was super rude and you won’t even do anything about it. She didn’t make my food right and you won’t help me!”

Me: “I am doing everything I am able to, ma’am. I’m sorry you had a poor experience with us and assure you I will work harder with my staff to ensure it doesn’t happen again, but I can either replace your food free of charge in the store or give you a refund. But you have to be in the store for either of those to happen.”

Customer: “We didn’t eat right away and now I’m being punished for it. My food shouldn’t get cold if it was toasted right!”

Me: “Ma’am, any food is going to get cold if you let it sit in a bag for thirty to forty minutes. I can’t do anything about that. If we heated the steak before toasting, it I can promise you that steak was piping hot when it came out, even when covered and cooked with multiple other items on top, but it won’t stay hot forever.”

Customer: “Well, I’m going to call your boss and deal with someone who actually knows what they’re talking about! It shouldn’t be cold!” *Hangs up*

I had been on the phone for over twenty minutes by this point and my staff came to check on me. It was the Friday before a holiday and it was almost six pm. No one was going to answer her call. I texted my boss a quick story of the call so he knew if her complaint went through. He sent back, “I wouldn’t worry about it. We don’t have superpowers.”

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Heavy Duty

, , , , , | Right | September 17, 2020

My store has just gotten used railroad ties in and they’ve gotten pretty popular with customers for use on farms. I’m a small female, and though I’m used to doing heavy loads, these can be tricky as the ties are probably about 200 pounds each. 

Today, one customer buys ten of them. I go out with the forklift and get ready to load these on a trailer. The customer — a big farmhand kind of guy — greets me, I sign his receipt, and… he gets back in his truck.

I don’t have an issue loading heavy stuff, but people normally tell me why they can’t help — bad back, not allowed to lift, etc. — but this guy said nothing else and got into his truck to talk with his wife. Okay. 

So, I proceed to load the first couple ties onto the forklift, drive it over to the trailer, and start to unload. One tie slips and falls right onto my foot. I scream in pain, keeping obscenities from bursting out of my mouth, but I keep working. 

The windows are down and I know they can hear me, so I know my pain is being ignored. 

As I limp back to the forklift to get the last few ties, my boss’s husband comes over, as he was getting something from the lot we were next to, and offers to help me out. I take his help, gratefully, and we get the last of them in the trailer. As the last one lands on top, the customer calls out, “Have a great night!”

He couldn’t be bothered with cries of pain but offers a thanks when he gets what he came for?

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