Unfiltered Story #153732

, , , | Unfiltered | June 4, 2019

(I work for a fairly well known paint company in Australia. My store in particular is in a very posh area and I often get customers who want everything yesterday. This was a Saturday so I was working by myself. I’m also the assistant manager as my nametag states.)

Customer: *hands me a piece of paper* I want this colour in one of those big tubs.

(The paper had written (company name) – Low sheen, followed by a forumla for a custom colour. This is usually fine but to recreate a colour like this I need to know what size tin it was originally in.)

Me: Alrighty. What size can was this mixture from?
Customer: What? Why do you need to know that?
Me: Well you see, if it was originally a 10ltr can and I put this in a 4ltr tin, it will be a lot darker than Intended.
Customer: What are you talking about? The colour is written right there.
Me: Yes and I can read it fine. But I still need to know what size tin it was mixed into.
Customer: Don’t talk stupid. What do you know?
Me: Giving me this is like giving me a cake mixture without telling me how many eggs to add, but expecting me to get it perfectly like another cake.
Customer: That’s stupid. I’ve never known a paint company not be able to mix a colour when they have that mixture. You’re so out of touch. Shouldn’t be working here.
Me: Well I can give the other stores a call for you, and you’re welcome to ask them. They will tell you the same thing as I have. .
Customer: Stupid! This is stupid! I want to speak to your manager.
Me: It’s a saturday. I work on my own an-
Customer: Well you shouldn’t be working here at all! You can’t even do your own job correctly! Me: Thank you for that concern. I’ve been working with (company) for over a year and have been an assistant manager for half of that time. Now this isn’t going to change. I can’t mix this exact colour for you without you finding out what can it was originally in. You’re welcome to take a drive to our closest store in (place) but it is now ten minutes until closing time and they’re half an hour away.

(The customer snatches his paper and huffs. He turns to leave and all the while, cursed at how stupid it was. I spent the next week hoping that he came back but he never did. . )