Our hotel holds a lot of weddings. There was always a wedding on the weekends, and sometimes there were five to seven in a day. The wedding guests usually stayed at the hotel, as well.

The bride and groom on this occasion were both from the east coast, so all their guests were also coming in from the east coast. To me, it honestly seemed like all the guests were on the same flight.

At 10:00 am on the morning of the wedding, everyone came into the lobby trying to check in early. We were fully booked the night before, so there were no available rooms at all. Most of the guests were extremely understanding, so they checked their bags and went to the bar.

HOWEVER, some of the guests I got were the furthest thing from understanding. They couldn’t understand that there were no rooms available at 10:00. They kept screaming at me, at the desk, in front of everyone.

Guests: “Well, I have a wedding! At your hotel! How do you not have our room?!”

Me: “Unfortunately, all of our rooms aren’t clean yet due to occupancy yesterday, but I will let you know as soon as a room is available.”

They didn’t like that answer. Another guest happened to come check out, and as soon as the guest in front of me heard, “I’d like to check out,” the wife screamed:

Guest #1: “THEY’RE CHECKING OUT! GIVE ME THEIR ROOM!”

Me: “Ma’am, that room isn’t clean yet. I’m unable to give it to you.”

Finally, after ten minutes of back and forth and tons of words yelled, they finally conceded and checked their bags.

As I was walking to the bell closet, the woman and her husband followed behind me.

Guest #1: *Yelling* “This is unacceptable! This is already a horrible experience.”

Guest #2: “If we miss the wedding, we’ll come for you!”

This was definitely a threat, and I should’ve canceled their reservation. But in the moment, I didn’t even register it as a threat because it happened so often, and honestly, I knew that management would get so angry about me canceling the reservation and would take the guests’ side! That property is the reason I left customer services entirely.

At the end of the day, their room was ready at 12:00 pm, but it was the worst room in the hotel, so I mark that as a win.

We do planning for big events like weddings, conventions, etc. I receive a call from a client who has just been sent an itemized bill for a large wedding.

Client: “You’ve f****** overbilled me! I’m not paying this much!”

After she has called me every bad word in the English language, I am able to look up her bill. After going through it with her:

Me: “Actually, ma’am, I think I have found the mistake.”

Client: “I knew it! I’m gonna call your manager and—”

Me: “It looks like we underbilled you by $1,000. It seems there was a misplaced zero. I am terribly sorry this happened, and I can understand why you were so upset. I’ll just go through this bill one more time to ensure we haven’t underbilled you for any other items.

The silence on the other end of the line was so beautiful.

I’m a bridal consultant at a very popular bridal salon in my town. I have many years of experience and love what I do. Most of the bridal gowns in my shop are “special order”, meaning they must be ordered before they are made by the designer, and lead times can be anywhere from four weeks to eight and a half months. Not everyone knows this when they come shopping for a gown. That’s the whole point of me being there. I make sure we can get the dress in time, that any desired customizations or alterations are possible, and that the price is within the bride’s budget.

When this particular bride and her mother stepped into the store, they immediately went to the racks and started ripping through the neatly hung gowns.

Me: “Hi, I’m [My Name]. I will be your consultant for your appointment.”

This bride had a fairly short engagement — about four and a half months — and I knew that only some of the gowns would be available in time. As I tried to explain the process to her and her mother, she sharply cut me off.

Bride: “Just let us shop and leave us alone!”

I was STUNNED to be spoken to so rudely. So, I did as I as told: I left them alone, even when I saw them looking at dresses twice the bride’s budget that wouldn’t arrive until months after her wedding. I never took any of the gowns back to a dressing room or asked the bride if she’d like to actually try them on. Even after they stood by for a while, clearly waiting for me to take the bride back to the dressing rooms, I just continued on with my other work as if they didn’t exist.

Eventually, they realized that I had no intentions of acknowledging or helping them in any way, and they left without getting to try on any gowns.

The owner asked me about it after they left, and I told her the whole story.

Owner: *Laughing* “Good for you!”

I’m a wedding photographer, but a friend from high school asked me to film her wedding after the videographer she booked said he couldn’t make it. I don’t do video much at all, but I didn’t feel like I could say no. She was very sweet about it and said she’d pay well for my trouble.

The wedding itself went fine but the reception less so. My friend’s dad spent nearly all his time micromanaging any step I took.

Client’s Dad: “Hey, make sure you get a good shot of [Client] and the cake, okay?”

Me: “Of course.”

I had been standing RIGHT next to his daughter… as she prepared to cut the cake with her husband. I guess he thought I was just enjoying the view.

Later:

Client’s Dad: “Let me see what you have so far.”

Me: “Sorry?”

Client’s Dad: “Let me check your progress.”

He stood there until I conceded and showed him every clip I had.

Later in the night:

Client’s Dad: “Excuse me, but you’re too close to the dance floor.”

Me: “What?”

Client’s Dad: “You’re getting in all the pictures people are taking of the dance floor. Please move.”

It was almost like I was trying to get PROFESSIONAL FOOTAGE OF THE DANCE FLOOR.  I couldn’t believe this guy.

Finally, the night ended.

A while after the wedding, after I’d sent the bride a download link for the completed video:

Client’s Dad: “Hello, I can’t seem to print your video. Do you have another version of it or something?”

Me: “Do you mean you want to print some stills from the video? I can help you with that.”

Client’s Dad: “No, I want to print all of the video.”

Me: “…I don’t understand what you mean.”

Client’s Dad: “This is why I told [Client] not to book you. You were very unprofessional at the wedding. I’ll never recommend you to anyone after this.”

I didn’t hear from him again, and honestly, I’m okay with that.

I’m a woman in my early twenties, and I work as a bartender in a restaurant. It’s not a formal restaurant. We’re very casual, although we still get some “bougie” guests on occasion.

We work until 12:00. Last Saturday, a group came in at around 11:00 pm. They had made a reservation for eleven adults and one child for a small wedding dinner. They came in about an hour late without having called in advance to tell us.

As the evening went on and the alcohol kept going, they became more and more obnoxious. After their dinner, the mother of the bride took the child — who was around two or three — around the restaurant playing the “Oh, wow, look at that!” game. Things started going downhill when she walked up to our open kitchen and pointed at the kamado grill standing in the kitchen.

Bride’s Mother: “Oooh, look at that beehive!”

The kid squealed in excitement and started reaching for it.

Meanwhile, I was standing there minding my business, shining glasses and such, when the lady casually started walking toward the swinging door leading to the kitchen. I ran up to her and explained how she OBVIOUSLY wasn’t allowed to walk in the kitchen, how it was a health and safety violation, and so on.

Bride’s Mother: “Oh, it’s no biggie. We just wanna look at the beehive and we’ll be right out.”

What? 

Me: “Ma’am, you are not going in there. And it’s not a beehive; it’s a hot grill!”

The kid started getting upset, and the woman started getting snappy at me.

Bride’s Mother: “It’s not a big deal! Just let us in to check it out. [Kid] is interested to see it!”

I stood between her and the door, not letting her in, and this woman tried squeezing in from the side. I gently pushed her back by her shoulders. She snapped.

Bride’s Mother: *Yelling* “You assaulted me! You have no right to touch me. We are paying thousands of euros to eat here, and we should be allowed to at least walk around the place!”

Me: “You’re welcome to walk around the seating area but absolutely not around the kitchen or any other staff-only areas.”

Her new son-in-law came over and got her to go back to their table.

I was still standing there flabbergasted. How can a woman of her age not understand the concept of not being allowed to walk in a restaurant kitchen like it’s her own, with a child nonetheless?