A client was having issues with a site I designed a few years back.
Client: “I thought that you would cover it with a lifetime warranty.”
Me: “No, our contract stipulates a two-year warranty.”
Client: “What’s the difference?”
A client tells me about multiple problems she’s having with her website.
Me: “I recommend that you send me an email.”
Client: “Like… uh… an empty email?”
Me: “No, one that outlines all these problems so I can fix them for you.”
Client: “What makes you think I have time to figure out what my problems are?”
Me: “What makes you think I do?”
Client: “We need this done right now.”
Me: “So, does that mean you’re sending the assets and copy changes I need to make the changes right now?”
Client: “No!”
Me: “So, should I wait until you do?”
Client: “No, I need this pamphlet finished right now.”
Me: “So, there aren’t copy changes and new images to include?”
Client: “There are…”
Me: “But you’re not sending those right now?”
Client: “No, we’re not.”
Me: “So, you want me to send the previous version?”
Client: “No, we want the new version with the copy changes and new images.”
Me: “I think you and I aren’t understanding each other.”
Client: “What do you mean?”
Me: “I appreciate your business, but I’d rather you didn’t text me at midnight with your website revisions.”
Client: “My last designer didn’t care when I texted him.”
Me: “Wasn’t your last designer your husband?”
Client: “Yeah, so?”
I was interning at a company in the marketing sector. One of the big tasks I had was to build and manage a website for that company.
One day, I was finishing some pages and, suddenly, I noticed that there were some pages with different fonts. My boss told me hours ago that he liked the font family that the home page had, Poppins, so I decided to spend more than thirty minutes editing every single text box on every single page from that website.
When there were five minutes left to go, my boss came in to see my work.
I was excited to show my work and proud of it. After all, I did what he told me to do. But when I showed him my work on changing the font family to the font that he supposedly liked, he made a weird expression.
Boss: “What’s the font family you used for this page?”
Me: “Poppins, size fifteen.”
Boss: “Let me see the home page.”
I showed him.
Me: “It has the same font family as the previous page you saw.”
Boss: “That’s impossible; they’re different! Let me see the first page again.”
I showed him the first page again.
Me: “It has the same font family: Poppins, size fifteen.”
Boss: “No, it’s not the same. Let me see the [editing program].”
I showed him that.
Me: “Here’s the font I used: Poppins, size fifteen!”
Boss: “There has to be a mistake! That’s not right!”
Me: “I guarantee you, sir, that this website has Poppins as the font family, with size fifteen.”
Boss: “No, it can’t be. You’re wrong. Let me take a picture!”
Fortunately, the five minutes passed and it was time to leave. I told him that tomorrow we could see what was “wrong”. He looked at me really seriously and then let me go home.
Luckily, I’m not working there anymore. Now, I’m enjoying myself and living more peaceful days.
