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A Storm Of Protest

, , , , , , | Right | November 12, 2012

(I work at a call center for a large online distributor of high-end lighting.)

Me: “Thanks for calling [Company]; this is [My Name]. How can I help you today?”

Customer: “Hi, I was wondering where my shipment was.”

Me: “Okay, if you give me your order number, I can check on that for you.”

Customer: “I don’t have my d*** order number! Can’t you just look it up by my name?”

Me: “Unfortunately, since we have customers all over the country, I can’t look you up by just your name. I can try your email address, however.”

Customer: “Oh, okay! It’s [email].”

Me: “Okay, give me just a moment to pull that up.”

Customer: “Thanks. I’m really frustrated because this d*** thing was supposed to arrive yesterday and it’s still not here yet.”

(I pull up her order. The tracking information for her shipment says that it is being delayed because of the hurricane. I check her information: she is located in New York, a few miles outside of New York City.)

Me: “I’m sorry for the delay in shipment, but it seems that delivery to your area is on hold because of the hurricane.”

Customer: “What? The hurricane was last night. Is my furniture coming today?”

Me: “Unfortunately, the shipping company is going to have a hard time getting to your area because of the hurricane.”

Customer: “What the f***?! How is that my problem? I paid for the d*** furniture, and I want it to be delivered on time!”

Me: “I’m sorry, ma’am, but have you seen the news for your area?”

Customer: “Well, duh! Everyone’s talking about the d*** hurricane!”

Me: “Well, ma’am, would you want to be out driving right now?”

Customer: “Of course not! It’s awful out there!”

Me: “But you expect the delivery company to be able to get to you?”

Customer: *silence*

Me: “They will be out for delivery as soon as everything is cleaned up.”

Customer: *click*


Editor’s note: Although this story tells the lighter side of things, the devastation caused by Sandy is very serious. Click here to visit FEMA’s page and learn how you can donate and volunteer.


This story is part of our New York City roundup!

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Too Hot To Give A Hoot

, , , , , | Right | June 11, 2012

(I work at an amusement park where one of my jobs is to hand out 3D glasses and entertain guests before a show. A guest and his wife come up the queue on a particularly hot day.)

Me: *handing them glasses* “Here you are! Enjoy the show.”

Guest: “This is a 3D movie?”

Me: “Yep.”

Guest: “And it’s inside?”

Me: “Yeah, and it’s air-conditioned, so it’s definitely worth it.”

Guest: “What’s it about?”

Me: “It’s a ten-minute movie about dinosaurs.”

Guest’s Wife: “I don’t care if y’all got a hooters show in there. If it’s air-conditioned, we’re going!”


This story is part of our 3D Movies roundup!

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The Pot Calling The Blizzard White

, , , , , | Right | November 3, 2011

(I work for an online store that sells mostly shoes, bags, and other accessories. This particular Christmas, the weather conditions in the UK are so bad that almost all deliveries are delayed by several days.)

Me: “Hello, this is [My Name]. How can I help you?”

Caller: “My package still hasn’t arrived. I ordered it almost five days ago. This is an outrage!”

Me: “I apologize. All orders are currently delayed due to adverse weather conditions.”

Caller: “Are you telling me I paid £4.50 for shipping and you can’t even deliver them to me before the 25th? This is unbelievable!”

Me: “I apologize for the delay. We will, of course, refund all shipping and handling costs.”

Caller: “You don’t understand. I want my order now! It needs to be here before Christmas! My daughter asked for those shoes specifically.”

Me: “Your order will most likely not arrive before Christmas, but I can have a look if these particular shoes are available in any stores near you.”

Caller: “Are you kidding me? How am I supposed to get to the store? I’m snowed in!”


This story is part of our Chilly Weather Roundup!

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Storm Of Protest

, , , , | Right | April 28, 2011

Customer: “I would like to make a birthday reservation for July 12.”

Me: “Okay, we can certainly do that for you.”

Customer: “Before I do that, could you tell me what the weather is going to be like that day?”

Me: “Ma’am, that visit date is over a month away. We don’t have any idea what the weather will be like.”

Customer: “But, I thought you had one of those weather-predicting machines…”

Polymorphic Pleasantries

, , , , | Right | March 28, 2011

(I am calling a Housing Trust tenant to arrange a new time for us to re-glaze her shower screen. The maintenance centre has just called to say this particular elderly lady has several doctor’s appointments. These conflict with her original appointment time.)

Me: “Hello. This is [My Name] from [Glazing Business]. How are you?”

Tenant: *chirpily* “Oh, terrible. It’s this blasted weather, you know.”

Me: “I’m sorry to hear that.”

Tenant: “That’s alright, love. How are you anyway?”

Me: “Alright, thank you. I agree with you about the weather, though. Anyway, I was just calling about–”

Tenant: “Oh, yes. I am all dizzy, and my head hurts. And it doesn’t help that I’m allergic to the sun.”

Me: “That must be very frustrating. I just spoke to–”

Tenant: “And I’m polymorphic! If I go outside and change form, they’ll get me!”

Me: “That’s not a good situation to be in at all. Anyway, I understand you’ll be going into hospital on Tuesday morning. We need to change your appointment time. Is–”

Tenant: “I hope I win the $20mil in the lottery this weekend. Then I can move to Tasmania. Oh, the weather in Tasmania! I hear it’s beautiful and cool over there. Not like here!”

Me: “Yes, I’ve heard that too.”

Tenant: “Oh, you’ve been there? What’s it like?”

Me: “No, but I do have it on good authority that it is definitely cold.”

Tenant: “Oh, good. I hate being in this pension house. If I win this weekend, I will move to Tasmania and get rid of the pension. They can’t get me there, because it’s over the strait.”

Me: “It would be wonderful if you did win. Can we come Tuesday afternoon to fix your shower screen?”

Tenant: “Hang on darling, I’m blind.” *papers shuffle* “Sure, love. I’ll be home from the hospital by then.”

Me: “Fantastic. It was lovely talking to you!”

Tenant: “And to you, dear! When I win this weekend, you can have a share.”

Me: “That’s very kind of you. Have a lovely weekend!”

Tenant: “You too, dear.” *hangs up*