The Day A Hurricane Came Through The Drive-Thru

, , , , , , , | Right | November 2, 2017

(Hurricane Harvey is in the area. While my section of Texas is clear of the core of the storm, the rain bands cause quite a bit of flooding along with, understandably, a decline of people. We have already been allowed by corporate to shut down the restaurant early if we aren’t turning a profit for six 15-minute periods straight. We are not making profits and, thankfully, the weather isn’t getting worse in our area. Therefore, the manager has decided to close the restaurant and has already posted signs on all the doors and drive-thru window, and has slipped a sign behind the plastic of the menu board. I am still wearing the headset while helping my coworkers and manager, who is also wearing a headset, take care of cleaning, storage, and the like, when I hear a ping. I ignore this for a while until I hear the customer.)

Customer: “Hello, I’d like to—” *starts rattling off a 20+ item order*

Me: *interrupting the ordering* “I am sorry, sir, but we are closed due to the hurricane.”

Customer: “Yes, and I’d like ten large sodas—” *starts to rattle them off*

Me: “I am sorry, sir, but we are closed, due to the weather. We will be open again at 10:00 am tomorrow, and we do apologize for the incon—”

Customer: “I thought this was a 24/7 restaurant and, besides, it’s only 10:15!”

Me: “First, we are not 24/7. Second, even if we were, we are closing due to the storm, as indicated by the sign on the menu board.”

Customer: “Are you going to take my f****** order or not?!”

Me: “Sir, we are not able to make you anything as we have closed early. Please look at th—”

(I hear the car screech away and think this is the last of it until we hear a constant stream of honking from the window. As I’m the closest to the window, cleaning some of the equipment nearby, I decide to try again by pointing to the sign.)

Sign: “Due to inclement weather, the lobby will be closing at 8:00 pm and the drive-thru will close at 10:00 pm. The store will re-open at 10:00 am without breakfast menu items. We apologize for the inconvenience.”

(They just honk their horn before trying to force open the window, at which point I get my manager.)

Me: “[Manager]! GET OVER HERE, NOW! HE’S TRYING TO BREAK OPEN OUR WINDOW!”

Manager: *grabbing the store phone and her own cell phone* “Get your cell phone ready to call the police.” *yelling through the closed window* “SIR, WE ARE CLOSED DUE TO THE HURRICANE! WE ARE TRYING TO CLEAN AND GET EVERYTHING READY FOR TOMORROW! IF YOU DO NOT LEAVE, WE ARE GOING TO CALL THE POLICE!”

(The customer starts using strings of curses and insults, and almost causes a wreck getting off of our property onto the street. After a few minutes of trying to process what happened, we all start to get back to work and think this really is end of it. Sadly, a few moments later, the phone rings and my manager answers it.)

Manager: “Thank you for calling [Restaurant]. Just to let you know, we are closed right now du—” *pause* “Sir, we have several signs up on the doors, windows, and the menu board. Furthermore, we could have called the cops on you when you attempted to break and enter. Lastly, through the window we saw you speed into the street in front of another car. If you have any issues with us closing early due to this storm, then you are free to call [Corporate Phone Number], but they were the ones to inform us that we are okay to close early as needed.”

(About two days later, we heard that the customer did indeed try to make a complaint, claiming we served other customers after he left, that we were discriminating against him, and various other bulls***. However, they were all dismissed, and his phone number, along with details from the outside cameras, were given to police for them to handle.)

Well, Aren’t You A Little Ray Of Sunshine?

, , , , , | Right | October 25, 2017

(I’m a cashier at a grocery store. I’m one of those people that dislikes heat and sunlight, and our area is finally experiencing some rain and cloudy weather.)

Customer: “I hope it turns out nice today!”

Me: “Me, too. Hopefully it won’t get too hot, though.”

Customer: *suddenly acts like I’ve insulted him* “Well, why not?

Me: “I’m more for the rain and clouds. That triple digit heat a while back was killing me.”

Customer: “Well, I have to paint today, so I hope it’s sunny!”

Me: *I start to feel a little bad* “Oh! Well, okay, yeah. I hope you don’t get rained on, then. Let’s just hope for light clouds and no hard sun for you, since you’ll be out in it.”

Customer: *gathering up his items to leave, way less uptight now* “Well, it’s okay; I’m painting inside.”

That Snow Mountain…

, , , , , , , | Working | October 20, 2017

(My mother is an x-ray technician at a large hospital in Alabama, and it should be noted that she grew up in the Rocky Mountains of Nevada. One day, everyone starts rushing around frantically, and half the staff are heading home early. When she asks, she is told…)

Coworker #1: “I have to get up the mountain before the storm hits!”

Mom: “Mountain? What mountain? And what do you mean, ‘before the storm hits?’”

Coworker #1: “They just announced a snowstorm is going to hit Huntsville, starting in just a few hours. They’ve already cancelled schools and sent the kids home early. But a lot of us live on the other side of the mountain, so we need to get there before the storm hits, or we’ll never make it!”

Mom: “Again, what mountain? There are no mountains around here.”

(After a few more rounds of useless talk, and hearing the weather report for herself, she finally drags the coworker to a window.)

Mom: “What mountain?!”

Coworker #1: “Over there!”

Mom: *squints* “That’s not a mountain. That’s a hill. Maybe. More like a gentle rise.”

(Just then, another hospital employee comes up with a clipboard, looking rather harried.)

Nurse: “Okay, [Mom]… [Mom]…. Oh! Right. Your ride is [Coworker #2], and he’ll be there to pick you up at 5:30 tomorrow.”

Mom: “My ride? I drive myself, thanks. And my shift doesn’t start until 8:00, anyway.”

Nurse: “Oh, I know. But with all the snow, most people won’t be able to make it in. So, we’ve dropped to the bare essential staff, and everyone with four-wheel-drive is going around to pick up everybody else. You’re on [Coworker #2]’s route, and he’ll be there at 5:30.”

Mom: “You do realize I’m from Nevada, right? Rocky Mountains? Snow? My car has front-wheel drive. I’ll be here for my shift. You can take me off the list.”

Nurse: “But you need four-wheel-drive to drive in snow! What if you don’t make it? What if you crash? The ambulances won’t get to you in time!”

Mom: “We’re expecting ‘up to an inch.’ It’s not exactly a blizzard. I’ll be fine. Take my name off the list, because if someone comes pounding on my door at 5:30, my husband and I will not be pleased.”

(Mom left at her normal time and made it home, on the other side of the “mountain,” just fine. A little slow, due to traffic, but fine. The next morning, she likewise made it into work without incident, and was the only person who was well-rested, having slept her normal eight hours, instead of carpooling in hours early.)

Skimming Over The Facts

, , , , , , | Right | October 18, 2017

(Hurricane Irma hit our area on Sunday night, knocking out power to most of the state. On Thursday, I venture out to a [Coffee Shop] to see if maybe I can get a cold drink and sit in the air conditioning for a while. They are open, but there is a sign on all three doors, at eye level, that says “LIMITED MENU AVAILABLE. We have no dairy products at this time but can use coconut milk, soy milk, and almond milk.” As I’m sitting near the counter, this happens:)

Customer #1: *walking back from the condiment bar* “Excuse me, could I get milk in this?”

Employee: “Would you like coconut, soy, or almond milk?”

Customer #1: “Skim milk.”

Employee: “I’m sorry; we don’t have any dairy right now.”

Customer #1: “Okay, I’ll have cream, instead.”

Employee: “Ma’am, that’s made with milk.”

Customer #1: “You should tell people before they order! This is so stupid!” *takes drink and leaves*

Me: *to employee* “How many times has that happened today?”

Employee: “Too many.”

(Not even 15 minutes later…)

Customer #2: “I want a [size] latte.”

Manager: “Do you want that made with soy, coconut, or almond milk?”

Customer #2: “What?”

Manager: “Soy, coconut, or almond milk?”

Customer #2: “None of those. Just regular milk.”

Manager: “I’m really sorry, but we don’t have any regular milk in the store. We can make a latte with another type—”

Customer #2: “It’s only 1:00. How can you be out of milk?”

Manager: “Ma’am, we had no power for three days. Everything had to be thrown out.”

Customer #2: “Why didn’t you just order more?”

Manager: “We had no power. Where would we have kept it?”

Customer #2: “Fine! I’ll go to the one on [Street]!”

Me: “Do they not understand how milk works, that it needs to be in a fridge?”

Manager: “I’m not sure anymore. Want to know something funny? The [Street] location is closed because it doesn’t have power. I think we’re the only [Store] open around here.”

It’s Snow Problem

, , , , , | Right | October 10, 2017

(It has just snowed on the weekend, so our restaurant decides to close on Monday. We open the following day, and I come in for night shift. It is about 11:35 pm and I am getting ready to close at midnight. A customer comes in.)

Me: “Hi, welcome to [Restaurant]. What can I get for you?”

Customer: “Hi. Um… I’ll have the… actually, wait.”

(I give her a confused look.)

Customer: “Was y’all closed yesterday?”

Me: “Yes, ma’am. The streets were really icy and a lot of our employees weren’t able to make—”

Customer: *cuts me off* “Are you serious?!” *She starts to yell* “I placed my order several times through the app! I called 62 times and nobody answered! I even have the call list to show you! And then I had to drive up here to find out that y’all was closed!”

Me: “I’m sorry, ma’am. We didn’t realize the weather was going to—”

Customer: “NO! YOU’RE NOT SORRY! I NEEDED THE FOOD YESTERDAY! ME AND MY KIDS WERE REALLY HUNGRY AND BECAUSE Y’ALL WASN’T OPEN WE WASN’T ABLE TO EAT ANY FOOD!”

Me: “I’m so sorry about that, ma’am. Next time, I’ll let the sky know to not make it snow so you can eat.”

Customer: “Okay! Thank you!” *walks out happy*

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