He Decided To Throw In The Towel

, , , | Right | April 15, 2018

(I work as a receptionist at a water park. A customer walks in with his wife and children.)

Me: “Hello and welcome to [Water Park]!”

Customer: “Hi, I would like tickets for my family and myself. I also want to rent some towels.”

Me: “Oh, we don’t rent out towels. They are only for sale.”

Customer: *absolutely shocked* “What?! You don’t? This is the first time I’ve ever heard of that!”

Me: “I’m very sorry, sir.”

Customer: “So you just let your customers leave with wet towels?!”

Me: “Yes.”

Customer: *stares*

Me: “…”

Customer: *looks at wife* “They don’t rent out towels. We have to go home and get the towels.” *walks away*

Me: “Um…” *looks at coworker*

Coworker: “Wow, that is some serious first world problem!”

(They never came back.)

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Unfiltered Story #93138

, | Unfiltered | September 8, 2017

(I am in the customer service area sitting near where a coworker is dealing with an upset guest, whom another coworker who is also sitting near by had dealt with earlier. She is back because apparently told that we would be able to compensate her $5 on a product she purchase not covered by a coupon she had for a similar product even though it would make more sense for her to go back to where she purchased it from, this is after the conversation has been going on a while).

Coworker 1: I’m sorry ma’am but there’s nothing I can do for you, I apologize if they were out of that specific product at that location but since the coupon was not for the product you purchased, I cannot refund the difference.

Customer: It’s not my fault your park ran out of them! If my coupon was not removed from the app then I deserve to use it! I spoke to someone on the phone and they told me you guys would deal with my issue.

Coworker 1: Who did you speak with?

Customer: I don’t know, my phone is dead.

Coworker 1:..Okay but do you know who you spoke with?

Customer: Someone from member services! Call them!

(my coworker does and no one recalls hearing from the customer).

Coworker 1: Ma’am, I don’t know what to tell you, no one there now spoke to you but you probably spoke to someone who has already left for the day, if I can’t verify what was stated to you, there’s absolutely nothing I can do.

Customer: well you need to learn how to customer service better! This is ridiculous! I want your first and last name!

Coworker: You can have my first name ma’am. It’s [name] from customer service.

Customer: (as they’re walking away) Learn how to customer service… you nasty b****.

Me:… So customer service is a verb now?

Coworker 2: And [coworker 1] is a nasty b****.

Making A Boob Of Themselves

| Friendly | May 18, 2017

(I’m walking my two sons to a water slide. We pass by a row of lawn chairs on our way to the line. In one chair is a woman breastfeeding her baby, and a woman standing in the walkway in front of her yelling.)

Woman: “Just take the towel and cover yourself up already!”

Breastfeeding Mom: “I’m sorry but it’s to hot to cover her up. I just—”

Woman: “Then go inside the bathrooms. They are cool! Or beg the lifeguards to use their break room. I don’t want to see this here.”

(I have finally gotten right next to the woman. I tell my boys to wait a minute for me and they stand next to me, surprisingly patient.)

Me: “Excuse me, lady, why don’t you leave this lady alone to feed her child and move along.”

Woman: “Excuse you. I don’t want to see—”

Me: “What? You don’t want to see what exactly? Looking at this lady here she is more covered up then I am. My bikini top is exposing more breast then she is; my stomach is hanging out with all its stretch mark glory; she is covered with a towel from the waist down. Why aren’t you offended by me?”

Woman: “Well, um, you’re just wearing the attire for this environment, She’s, well—”

Me: “She’s what? Feeding her hungry child? Leave her alone and get on with your day.” *By this point the baby is finished eating and looking sleepy; the mom is now “decent” by this woman’s standards and is burping the baby* “Now, look, she’s all done, and what exactly are you still doing here? MOVE!”

Woman: “Well, I, she was being so rude.”

Me: “Just move on before I lose my mind.”

(The woman leaves in a huff and walks up to a lifeguard that just left his post and starts complaining. He escorts her to the guard shack, probably to file a complaint or something.)

Breastfeeding Mom: “Thank you. I’m just so shy and didn’t know what to do. I just couldn’t cover her up in this heat and my husband is with my nephews swimming and, well, thanks.”

Me: “No worries. I’ve been there. If you’re not flaunting it to get attention I don’t know why people like that want to make it such a big deal. Enjoy the rest of your day.”

(My boys, who had been patiently waiting for my rant to be over, wished the mom a good day and gladly rushed to the line for the slide.)

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You Can’t Control The Birds And The Bees

| Right | October 12, 2016

(I’m a supervisor at the water park. As I walk by Guest Relations I overhear a woman demanding corporate’s phone number and a copy of her complaint form. I head out to cover turnstiles. Shortly after the woman walks by.)

Woman: *loudly* “I’m going to social media with this! This is terrible customer service!”

Me: “What’s she upset about?”

Coworker: “She’s mad about the seagulls and bees. Things we literally have no control over.”

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Referring To A Different Kind Of Ride

| Related | July 23, 2016

(One of the slides at the park involves lying stomach-down or crouching on your knees on a mat. An older woman with her daughter are next in line.)

Woman: *to the lifeguard on duty* “Will I be okay on this ride? I have trouble getting on my knees.”

Daughter: “That’s not what Dad says.”

(The lifeguard could barely answer, he was laughing so hard!)

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