Allergic To Metal And Bad Customers

, , , , | Right | June 23, 2017

(I work for a large retailer. I have a metal allergy, and a necklace I wore the day before has given me a small red mark on the side of my neck. I didn’t think to cover it with make-up because of it’s size. A middle-aged woman comes to pay just as my supervisor is bringing me the change I have ordered. He waves me to ring her up first.)

Me: “Your total will be 9.72.”

Customer: *rather loudly* “Oh, my God.”

Me: “I’m sorry?”

Customer: *to my supervisor, loudly enough for everyone in line to hear* “This GIRL has a hickey on her neck! How could you even let her ring me up?! She should be fired immediately!”

(She gives me a smug, snarky look before turning expectantly to my supervisor, who looks a little lost.)

Me: *finally realizing what she is talking about* “Actually, ma’am, what you are referring to is a reaction to my metal allergy. I wore a necklace yesterday made of nickel by mistake.”

(She stares at me for a good ten seconds, then huffs.)

Customer: “Well, you ought to cover it. It’s disgusting.”

(I didn’t know what to say to that, so I just finished her transaction as quickly as I could. After she left, my supervisor turned to me and smiled.)

Supervisor: “I’m glad you handled that. The things I would have said could have cost me my job!”

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Cheating Can Be ‘Armful

, , , , , | Learning | June 23, 2017

(We are in a Spanish class.)

Teacher: *jokingly* “Anyone planning to cheat on the test today?”

(Several students raise their hands in response. Unfortunately for one student, this also causes his sleeve to fall down, revealing notes written on his arm.)

Teacher: *face palms*

(The teacher made the student go back twice to wash the ink off but let him take the exam after, since he was “honest” about it!)

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Several Ripped Holes In Your Story

, , , , , | Right | June 22, 2017

(I work at a retail store as a manager, closing one night. As we get to closing time I get a call over our headset that a sound is coming from the fitting rooms. Since this particular location is on the more sketchy side I immediately call my security personnel (male) and head back to the fitting room. The ladies fitting room is set up in a way that it is a lot bigger than what we actually use, so half of it is partitioned off. This is made apparent with a rope blocking the back half of it, and all stalls beyond that point have no curtains up to block people’s view. It is not uncommon for people to go to this back half for illegal reasons. I go back there with my fitting room associate. The security personnel stays at the entrance since there are still other women in the fitting room. As I get there I can hear one of our alarm tags going off from farther down where this ‘customer’ is ‘changing.’ We both know she’s in trouble but she tries to play it off.)

Customer: “It fell off so I threw it back there!”

(I go to pick it up and it obviously has been cut off as there is a chunk of jean fabric still between the alarm tag and the pin. Going back to her I notice the pants she’s wearing has a big hole in the side. She finally realizes she’s caught not only trying to steal from us but damaging our product.)

Me: “Please hand me all our merchandise including the one you damaged.”

Customer: *sheepishly* “Okay I’ll bring them out to you.”

Me: “Don’t worry. I will be right here.”

(I don’t move as I watch her change. She hands me the pants she was wearing with the hole, the shirt she was ‘trying on’ that has a chunk cut out of it, another two pairs of pants with holes, and another shirt with a chunk cut off. Bundled up in one of the shirts she pulls out the scissors she used and puts into her very empty giant bag. (Something shoplifters do is come in with giant empty bags and leave with them filled.) She also hands me the hard tags and alarm tags she’s cut off the items she handed me, and the other clothes she hadn’t gotten to yet. After she gets dressed I walk her out of the fitting room, past her over-filled shopping cart which has more than clothes. My security personnel walks with me as I walk her out of the store.)

Me: “I shouldn’t need to say this, but I’m going to anyway. Don’t come back.”

Customer: *apologizes over and over again and leaves*

(Thankfully she only ruined the five items, which we now can’t sell, but with those and the many other items she was trying to steal it came to above $500 in merchandise. Fast forward to a few weeks later. It’s a closing shift again, and a girl comes in that I immediately recognize as a friend of the one I kicked out of the store. We know she also steals from us but as we haven’t been able to catch her. We try to keep an eye on her but there’s so few of us versus how many people come into the store and it’s busy, so we lose track of her and she leaves. A few hours later, near closing time, police officers come into our store. Turns out this girl got caught stealing from the store next to us and they called the police on her. When going through her bags they saw a pair of pricey shoes that still have an alarm tag on them, and a price tag that says our store name, obviously not bought. They walk me out to their car where she is sitting, crying and apologizing, saying she’s never done this before (a lie).)

Customer: *saying through sobs* “I’m so sorry; this isn’t like me. I never steal!”

Me: *leaning down to better see and speak to her* “Do not come back into our store again.”

(I then went back inside and continued with my closing shift.)

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Waiting On You Hand And Barefoot

, , , , | Working | June 16, 2017

(I am a college student renting housing off campus. I am the only person in town at this point, so when I lock myself out of my house by accident, without a spare, I have to call a locksmith.)

Me: “Hi, sorry, I locked myself out of my house. I’m at [Address]. I’m so sorry to bother you.”

Locksmith: “That’s what we’re here for. Don’t worry about it. Unfortunately I’m out on another job right now so it will be half an hour. Why don’t you take a walk around the neighborhood?”

Me: “I’m not wearing shoes and it’s raining. But don’t worry about it; my porch is covered so I can wait here where it is dry and I have wifi.”

(I am wearing slippers, but I wouldn’t go for a stroll in them. Less than half an hour passes before the locksmith shows up.)

Locksmith: “I didn’t feel comfortable leaving you for so long, so I’m here early.”

Me: “Thank you so much.”

Locksmith: “Hey, I thought you said you didn’t have shoes!”

(I got back in my house, everything worked out, but don’t blame me if you decide to cut out on another job to help someone who explicitly said that waiting wasn’t a problem.)

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Can’t Refund The Police’s Time

, , , , | Right | June 14, 2017

(A customer is making a scene at the customer service counter. He wants a refund on a phone we don’t stock and has a receipt from another store with a name that sounds similar to ours but isn’t quite the same. I’ve had to call my manager over to explain we can’t refund products that weren’t purchased from us but this guy refuses to budge.)

Customer: “Listen, buddy, you are going to give me back the money I paid for this piece of s**** or I am going to dial the police right now and see how you like having to deal with them!”

Manager: “If you do that they’ll tell you they can’t do much. I’ve already explained, and my employee has already explained, that you didn’t purchase this from us so we can’t refund you for it.”

(The customer proceeds to pull out his phone and makes a show of dialing the police.)

Customer: “Yeah this is [Customer] at [Store] at [Address]… I need some boys in blue to come down and settle a dispute the s*** these employees are giving me! No… no, they aren’t armed… No, I’m not in any danger… Look, just send the d*** police, okay?! Thank you!”

(He turns and smiles smugly at us.)

Customer: “You two are in trouble now!”

Manager: “In that case, sir, please can you step aside so we can assist the customers behind you while we wait?”

(The customer does so but keeps smirking at us. Several minutes pass and he starts looking more unsure.)

Customer: “Well?”

Manager: “Well what?”

Customer: “Aren’t you going to try to get me to call off the cops?”

Manager: “Sir, I already told you they aren’t going to be able to do anything. Upholding our return policy is not a crime so all that’s going to happen is they’re going to come here, possibly take a statement, and tell you there’s nothing more to be done.”

(The customer’s smile slowly melts away.)

Customer: “You’re serious? You’re not going to do anything to stop the cops from getting involved?”

Manager: “I don’t know how else to say this, sir. You want to return something you didn’t buy here; we can’t do that because, as stated, you didn’t buy it here. If the only way you will believe me is if the police tell it to you then so be it.”

(The customer is now looking pale.)

Customer: “You… you a**-hole! I have unpaid tickets! I can’t talk to the police!”

(The customer bolted out of the store and quickly drove like a madman out of our parking lot. Several minutes later the police actually did turn up and confirmed the guy’s description and car matched that of a driver they’ve had to pull over multiple times for dangerous driving and who owed a fair amount.)

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