Working On Getting Groceries Only

, , , , , | Right | February 5, 2021

I’m out doing my grocery shopping. An older man enters the aisle I’m in, and we both browse in silence for a few moments, until…

Old Man: “Do you know where the [item]s are these days?”

I have a vague idea of where they are, so I try to be as helpful as I can.

Me: “I think they’re two aisles over.”

I point in the direction I think the items might be.

Old Man: “They’re always moving things around and putting things in weird places!”

This store has recently gone through a minor reorganization so I can understand his frustration. I just nod and make a vaguely sympathetic noise, and he wanders off in the direction I pointed him in.

I don’t think any more about it until it comes time for me to check out, and I end up in line directly behind the same man.

Old Man: *Seeing me* “Oh! I’m sorry, I thought you worked here!”

I look down at my black tank top, black skinny jeans, bright pink hair, and shopping cart full of items.

Me: “Um… no. No, I don’t.”

1 Thumbs

Not Even In Line And Already Out Of Line, Part 4

, , , | Right | February 5, 2021

My kids and I are next in line to order at a fast food place and a woman is behind us. Just as the person ahead of me is finishing and I’m about to step forward to order, a male customer enters, looks at the line, and cuts in front of me. He’s about my parents’ age; that is, old enough to know better.

Me: “I’m next.”

Customer: *Angrily* “Then you should be in line!”

I point to the sign reading, “Order Here.”

Me: “I am.”

Customer: *Stomping behind me* “FINE!”

Me: *Pointing to a woman* “And she was in line after me.”

He muttered something under his breath and took his proper place in line, glaring at me until my kids and I left with our food. He probably had to wait for all of three extra minutes, the poor man.

Not Even In Line And Already Out Of Line, Part 3
Not Even In Line And Already Out Of Line, Part 2
Not Even In Line And Already Out Of Line

1 Thumbs

Going To Have To Ap-plier A New Strategy

, , , , , , | Related | February 4, 2021

When I am about four years old, we have an old TV with knobs to change the channel and the volume, and to turn it on or off. Two of the knobs have fallen off at some point, so we use a pair of needle-nosed pliers in place of the knobs; they can grip the metal piece that used to hold the knob, and thus, we can turn it to get the TV to do what we want.

One day, Dad brings home a new TV to replace the old one. My brother and I are so excited. Dad takes it out of the box and sets it where the old one was, and we get a good look at it. No knobs, broken or intact; this model has buttons and a remote.

Confused, we turn to Dad.

Brother & Me: “Where do we put the pliers?”

1 Thumbs

A Sure Sign That It’s Going To Be That Kind Of Day

, , , | Right | February 3, 2021

I work as an associate at a shoe store that’s going out of business. Every shoe is discounted at a different percentage depending on the type. I wrote the signs myself so I know what they say and which shoes go with each percentage.

Customer: “Um, these are supposed to be 75% off.”

Me: “Sorry, ma’am, but only heels are 75% off.”

Customer: “No, these shoes were under the 75% off sign.”

Me: “I’m sure, but there are other signs above it, too. Each sign tells you which sale applies to which type of shoe.”

Customer: “No! It doesn’t say anything like that! Let me show you.”

I go over to the sign with her and it says exactly what I said it did.

Me: “See, ma’am, it says it right here.”

Customer: “Oh… Well, no one is going to read that, hun.”

1 Thumbs

Returner Burner: Outside Attack

, , , , , , | Right | February 2, 2021

I work IT for a big retail company, but we’re internal support only. We don’t support customers at all. One night, I get a call from a woman. Based on what she’s saying, it sounds like the register isn’t allowing her to process the return.

Me: “Okay, before I can look into that, I need your employee number.”

The caller then EXPLODES at me.

Caller: *Yelling* “Why do I have to give you my employee number? I don’t have an employee number! Do you have an employee number?”

I’m confused, since I still think she works here.

Me: “Um, yes, I do.”

Caller: “Oh, now you’re going to get sassy with me? Why do you have an employee number?”

Me: “Because I work for [Company]?”

Caller: *Seems to get even madder* “Don’t you take that tone with me! You know what you need to do? You need to stop talking, sit down, open your ears, and pretend you’re happily employed, and you need to help me, now!”

Me: “I’m going to have to put you on hold for a moment.”

Caller: “Don’t you put me on hold! You need to help me, right now!”

I put the phone on hold in the middle of her speech and turned to a coworker for help. He told me to call our on-call manager and conference them in/transfer the call. Before I could reach out, she ended the call. I immediately sent a message to my manager explaining what had happened. I also looked through my call logs and found that the call seemed to have come from our customer care team.

A couple of days later, my manager pulled me aside and told me what was going on. Apparently, that woman was a serial returner; she always has issues with something. She’d apparently purchased something on an account that was tied to her daughter’s name, and because of this, there were issues.

She’d apparently started dialing random numbers and had eventually gotten to an admin for the CEO.

Luckily, no one thought it was my fault, even though she was doing her best to blame everything on me, although I think that was just because mine was the only name she remembered.

I did have to go over the story with him just because he wasn’t able to get it out of her. Then, our customer care manager came over and thanked me for handling it in any way, and then explained that the gal who’d transferred it was new and had thought, like I had, that she was a salesperson having issues with the register itself.

Returner Burner: The Store Card Scandal
A Different Kind Of Returner Burner
Returner Burner, Part 8
Returner Burner: International Edition
Returner Burner: On Location

1 Thumbs