Making A Mocha-ry Of A Mocha

, , , , , | Right | November 4, 2018

(I work in a deli, which also has a full espresso bar. I have a first-time customer come in with her husband and child. They each order a sandwich, and then she orders espresso drinks for each of them; hers is a triple-shot mocha, while his is a standard vanilla latte. A few minutes after I take their drinks out to them, this exchange happens.)

Customer: “Excuse me. Could you add more chocolate to this? All I can taste is the espresso.”

Me: *inwardly face-palming but still smiling on the outside* “Sure thing, thanks for letting me know!”

(I add more chocolate and milk to it, and then give it back to her.)

Me: “Try it and let me know what you think; I don’t want you to be unhappy with your mocha!”

Customer: “Much better, thanks.”

(Two things: first, how did she not know that adding an extra shot would give it more of a coffee flavor? And second, because I don’t want to end this on a negative note, at least her husband told me that mine was one of the best lattes he’s ever had in his life.)

Unfiltered Story #124599

, , , | Unfiltered | October 30, 2018

(I work in a call center that provides technical support for several large clients. My caller works for a cruise line, and uses a computer every day.)

Me: Thank you for calling the service desk, how may I help you?

Caller: I need help, my computer is dead.

Me: Okay. Can you go into some more detail? What is it doing?

Caller: It isn’t doing anything, it’s just a black screen.

(At this point, I have an inkling of the issue, but I can’t believe that it would be what I’m thinking, so I ask for more information.)

Me: What was it doing before it went black?

Caller: I was in Outlook, and it froze, and I couldn’t get it to do anything, not even a CtrlAltDel to get to the Task Manager. I called IT and spoke with [other tech], who told me to press and hold the power button on the computer until the screen went dark. I did that, and now nothing is happening!

Me: Ah, I think I know what the problem is. Can you please press the power button on the computer again?

(The caller does, and the computer boots.)

Caller: Oh, it’s at the loading screen…I can log in…and Outlook is working now! Thank you so much, I really didn’t want to have to get a new computer!

(I honestly couldn’t believe that someone who works with a computer every day doesn’t know that you have to manually turn back on the computer if it gets powered off. It took every ounce of self control I had to wait until the caller had disconnected before I started giggling.)

Taking A Calculator Risk

, , , , | Working | October 28, 2018

I work in a casual dining restaurant that has a drive-thru. This means that often people will ask if they can do more than one order per car. I legitimately love when people do this because really it’s the easiest way to split the bill and there is no reason at all to not let them order separately.

Today, I am working and I have already agreed to work an extra half-hour on a nine-hour shift. These three girls come through the drive-thru and they each order some food. At no point do they even ask or discuss doing separate orders. When they get to my window the driver hands me three different debit cards and asks me, “Can you please split this evenly between these three cards?”

I am pretty sure I twitched hard trying not to give them a death glare. The bill is over fifty dollars, an odd number, and my register cannot split a bill.

It can apply a payment to different methods, so I can tell it, “Take six in cash and four on this card,” but it doesn’t have a way to know the amounts without me telling it to.

There is a rule at my work that if you are caught with your smartphone out on the floor you will be fired. Or at least written up. I have no calculator.

I pull out my phone to do the calculation. I see my boss make a beeline for me, and before he even opens his mouth, I say, “They want me to split this bill three ways; one of them is going to get to save a penny.”

Meanwhile, I hit him with my best “I dare you to say something about my phone” face. This supervisor refers to me as “The Face of Drive-Thru,” and I have gotten accolades for my work there.

He nods, says, “Carry on,” and walks away.

I process the payment. The girls are pleasant for the rest of the transaction and don’t complain at all about how long it took, given we are less than 20 minutes from closing down to a skeleton crew and running low on product.

This Story’s Title Is Titled

, , , , , | Working | October 23, 2018

(I am at the Department of Licensing, transferring the titles to a pickup, a trailer, a four-wheeler, and snowmobiles to my name after the passing of my grandfather. I have the “Inheritance” form filled out and a copy of the death certificate laid out on the counter.)

Worker: “Hello. What can I help you with today?”

Me: “I am here to transfer these titles after the passing of my grandfather.”

Worker: *looks at how many titles I have* “Well! Aren’t you lucky?!”

(I let her have it, instead of doing the whole, “No, I’d rather have more time with my granddad instead of his truck.”)

Unfiltered Story #123789

, , , | Unfiltered | October 23, 2018

(My friend was telling me this story on the bus. It’s right before a major day at our school program where we have to do a lot of talking and he has strep throat. So while he’s buying a waterbottle, he’s trying to find his debit card)

Friend: I can’t find my card, what the fffff…

(He notices a mother and her three year old child as he starts the first syllable, and he tries to censor himself.)

Child: F*************k!

(The mother looks down in shock)

Mother: [Son]! You’re going to get your mouth washed out for this!

Friend: I am sorry ma’am, I won’t swear around children again.

Mother: It’s fine.. This isn’t the first time this has happened.

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