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Bean There, Done That

, , , , | Right | July 18, 2010

Me: “Hello, sir, what can I get for you today?”

Customer: “I just came from Mexico. I had some good beans there. What were they? Ah, yes! Frijoles!”

Me: “Sir, frijoles is just the word for beans in Spanish.”

Customer: “No! I had special beans in Mexico and they were called frijoles! Get me frijoles!”

Me: “Sir, we only have refried beans at this deli. These are frijoles. Would you like these, or something else?”

Customer: “Frijoles! How is this so difficult to understand?”

Me: “Sir, frijoles are beans… in Spanish.”

Customer: “Then get me beans in Spanish!”

This story is part of our Confused-With-Spanish roundup!

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Playing The Name Game

, , , , | Right | July 17, 2010

(A customer calls in with a question. This is during heavy snow, so traveling to a store is a big deal.)

Customer: “Hi. I’m looking for [Video Game], but not [Game with a very similar name]. I’ve called in everywhere and no one seems to have it.”

Me: “Okay, let me just look that up for you.”

(I proceed with looking up the game and find out that they stopped making the series and that there wasn’t, in fact, even a game by the title she wanted.)

Me: “Okay, it looks like we have [Game with similar name] but they never made [Game she wanted].”

Customer: “Oh, great! I’ll come right down to pick it up! I can’t believe you have it!”

(The customer hangs up before I can repeat that we don’t have it and that it doesn’t exist. Later in the day, my boss informs me that a lady up front wants to talk to me; I dread going to the front to a woman who has driven through to snow to look for a game doesn’t exist.)

Customer: “Hi, [My Name]! I just wanted to thank you in person for helping me find [Game she wanted]. My son was looking for it everywhere!”

(As she says this, she holds up the game with the similar title.)

Me: “You’re… welcome?”

Son: “Mom! You’ve been calling it the wrong name all day!”

This story is part of our Tongue-Tied-Customers roundup!

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One Store To Sell Them All, And In The Darkness Bind Them

, , , | Right | July 5, 2010

(A customer walks up to counter and sets down a bag from a competitor’s store, pulls out the competitor’s receipt, and starts unloading books with the competitor’s sticker on them.)

Customer: “I’d like to return these.”

Me: “Oh, I’m sorry. I can’t take these back here. We’re [Bookstore].”

Customer: “So?”

Me: “These books are from [Competitor]. I can’t do this return.”

Customer: “But don’t you have a store by the mall?”

Me: “We do have a location a few blocks away from the mall, but the store inside the mall is actually [Competitor].”

Customer: “So, you won’t take these back for me?”

Me: “Unfortunately, since they weren’t purchased from us. You’ll need to take them back to [Competitor] and they’ll be able to help you.”

Customer: *surprised* “I thought all bookstores were the same!”

This story is part of the Extreme Refunders roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

23 Crazy Stories About Thrift Store Customers, From The Cheapskates To The Morons


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The Gift Of Unreason

, , , , | Right | June 21, 2010

Me: “Thank you for calling. How may I assist you?”

Caller: “I would like a gift card.”

Me: “You would like to purchase a gift card?”

Caller: “No.”

Me: “I’m sorry, I don’t understand. You said you wanted a gift card.”

Caller: “Well, yes. We’ve been shopping at your stores for so many years, we feel we should get a gift card from you.”

This story is part of the Entitled Customers roundup!

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From The Mouth Of Babes, Part 2

, , , , | Right | June 11, 2010

Me: “Can I help you?”

Child: “I don’t get it.”

Me: “What?”

Child: “Are you old or just simple?”

Me: “Excuse me?”

Child: “Cause my mom said everyone who works at [Supermarket] is either old or simple.”

(The mother came running behind him, picked him up, and ran off.)

From The Mouth Of Babes

This story is part of our “Kids say embarrassing things” roundup!

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