Unfiltered Story #167583

, , , | Unfiltered | September 20, 2019

(I work for a grocery store and sometimes find myself at the help desk. The phone rings and I pick up.)
Me: Thank you for calling [store name] in Warwick. How can I help you?
Woman: Hi, I want to know if you have this certain product in stock. One of your employees recommended it to me last time I was there and I want to make sure you have it before I come in.
(I check the inventory on the computer and sure enough, it’s in stock.)
Me: Seems I do have it in stock and it should be on our shelves right now.
Woman: Fantastic! That employee really turned me onto it.
(Suddenly she stops and laughs.)
Woman: “Turned me on.” I shouldn’t say things like that! I’m such a dirty girl!
Me: Uh…
Woman: (still laughing) I’m such a bad girl, saying things like that!
Me: Okay. Is there anything else I can help you with today?
Woman: (laughing has turned to straight-up cackling) Oh, no, I’m all set now. It was just such a dirty thing to-
(I hung up at that point. As far as I know, she never came in. I still wonder if it was a crank call or just the most immature woman in the state.)

Carting Them Out Of The Only Exit

, , , , | Right | May 30, 2019

Customer: “Where are all your carts?”

Me: “They are right outside the door.”

(I walk the customer back the fifteen feet to a large line of carts parked directly outside the front entrance and grab one for him.)

Customer: “Ah. I came in the other entrance, so I didn’t see them.”

Me: “We only have one entrance.”

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A Picture Of Retail Hell

, , , , , | Right | April 8, 2019

(At my store, if a customer is placed on hold for sixty seconds, the phone starts ringing back to alert the front end that someone is still on hold. I happen to be walking by and hear the phone ringing back, so I make the colossally stupid decision to pick it up and see if I can assist the customer.)

Me: “I’m so sorry for the wait. Who were you holding for?”

Customer: “Jesus Christ! You people have had me on hold for ten minutes! I need help, and don’t transfer me back to that guy! He doesn’t know what he’s doing! Get me someone who knows what they’re g**d*** doing!”

(First, only women are on the front end today, and second, I can see she has been on hold for a whopping 93 seconds.)

Me: “I’m so sorry about that. I’ll help you personally right now, but there’s no need to swear at me.”

Customer: “I didn’t swear.”

Me: “All right, ma’am. What can I do for you?”

Customer: “Ugh! I ordered some things off a registry last week, and one of them isn’t going to come in time for the shower! I need you to print me 5×7 color photos of the items, and I’ll come by to grab them.”

Me: “I apologize for that, ma’am. I can definitely print you pictures, but our printers only do black and white, and they will only print one size.”

Customer: “What?! When I was there last week, the pictures were in color on the screen!”

Me: “Yes, ma’am, the website is in color, but again, our printers only do black and white.”

Customer: “Ugh! Fine! It was a platter and a snow blower.”

Me: “Okay, ma’am, could I just have the email address you used to place the order?”

Customer: “What? Why? Why do you need my email?”

Me: “I’m going to pull up the order so I can see exactly which items you ordered.”

Customer: “I just told you! It was a platter and a snow blower!”

Me: “Yes, ma’am, but we sell a lot of those items online, and I want to make sure I print the right pictures.”

Customer: “Ugh! Fine, it’s [email].” *said super fast, so I have to ask her to repeat it twice, pissing her off even further*

Me: “Okay, ma’am, I’m just going to put you on a brief hold so I can step to a computer and print that for you.”

Customer: “Fine. This is taking forever!”

(I put her back on hold and step literally 15 inches away to pull up her order, when I find that the computer is frozen. I pick back up to let her know I haven’t forgotten her and that I just have to run to another computer, of course leading to another bout of b****ing.)

Me: “Okay, ma’am, I do apologize, but I’m not able to find that email address in our system. I’ll just need your name.”

Customer: “This is ridiculous! This is the worst customer service I’ve ever had! I would never recommend anyone shop or register with you!”

Me: “I apologize, ma’am—“

Customer: “Stop apologizing! Just look up the order! My name is [Customer]!”

(The email address is misspelled in the system, which isn’t surprising if she said it as quickly and rudely when the order was originally placed as she is now.)

Me: “Okay, ma’am, I’ve got those pictures for you, and I’ll have them at the front desk for you when you come in.”

Customer: *sudden change* “Oh, thank you so much! What was your name? Thanks so much!”

(And that’s why I have resolved never to voluntarily pick up the phone anymore.)

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Dealing With Stupidity: That’s A Wrap!

, , , , | Right | June 14, 2018

(I am working the board for the night, which is where all of our sandwiches are made during late-night. A customer comes in and orders a sandwich. I make it, and it is passed out to her. She takes a seat in the dining room. A few minutes later, she walks up to the counter, sandwich in hand, not looking too happy.)

Coworker: “Can I help you?”

Customer: “This sandwich is ice cold! The meat isn’t even warm!”

(I have just made a fresh pan of hamburger patties, and they had just come up before her order, so I know that this isn’t true. If anything, it should be hot enough to burn her mouth.)

Coworker: “Sorry about that. We can warm it up in the microwave for you, if you’d like.”

Customer: “Thank you.”

(The coworker brings me the sandwich, and knowing well that the meat is not cold at all, I simply unwrap the sandwich, stand there for about thirty seconds, then place it in another wrapper and hand it to be passed out.)

Customer: “See? Now it’s nice and hot. I can feel the heat through the wrapper. Thank you!”

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Was Correct To Ask

, , , , , | Working | April 16, 2018

(My store is running a clearance event with additional markdowns listed on items by way of large stickers showing 33%, 50% off, etc. I notice that several of the items that had been placed on one set of tables do not have an original price listed, so customers would have no way of calculating what the final price would be. I walk an associate over to explain what I want her to do.)

Me: “Grab a clearance sticker gun and go ahead and make sure everything on these tables is ticketed.”

Associate: “Correctly?”

Me: *laughing a little at first, because I think she’s kidding, but then a little sad when I realize she’s not* “Yes, well, that would be the point.”

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