We’re Ready To Throw A Fit On Your Behalf!
I worked for a family-owned company for about nine years. I worked the warehouse, managed the showroom, and eventually managed the warehouse before I moved on. I thought the work was easy but required effort. Summer days it was hot in the warehouse, so you’d sweat. It was a warehouse job.
We, the warehouse guys, had gone a couple of years without any kind of raise and word got back to the owner that some of us were a bit irritated. He opted to do a little something for us, but it would be based on performance; the better we did, the more we’d see in return.
Not counting the warehouse manager, there were five warehouse employees. Every warehouse employee had four stores that we were in charge of pulling, packing, and shipping orders for each week. The owner said that for each order we pulled without having any mistakes on it, he would pay us an extra $10 per order. So, every week, every warehouse employee had the opportunity to earn an extra $40. In the end, if you pulled four perfect store orders every week for a full year, you could earn an extra $2,080; that comes out to a dollar raise.
The idea was great. The other guys and I were excited. Do your work, make a few extra bucks. What could go wrong?
Most store orders took around three or four hours of your day to pull, palletize, and make ready to ship. I could tear through these store lists and get my store pulled usually an hour or more before the others guys finished. I’d move on to other tasks — receiving, shipping parcels, and so on. The other guys started going slower and slower with their lists to make sure they were doing it 100% correctly to earn that extra $10. Going slower meant they weren’t helping out with other aspects of the job, such as cleaning, receiving, and helping with customers. Then, it would come down to the other warehouse guys trying to all help each other pull all the orders — some attempt to work together.
After a store order was pulled, staged, and shipped, when one of the satellite branches received the order, they would send us a mistake sheet of any inventory shipped incorrectly or missed. Any mistake on that sheet we’d double-check against our inventory to make sure the mistake was legit.
This whole extra-$10-deal lasted just shy of forty-four weeks. I kept all the correctly shipped store orders I had done. Each one was put in my desk drawer. Up until the day this all ended, I had 168 perfect pulled orders out of 175 that I did. That was an extra $1,680 I had earned that year.
The next closest warehouse guy to me had about 30 correctly pulled orders out of 175. This wasn’t really the problem, though. The problem was that these guys, since they helped each other pull each other’s orders, would spend hours a day arguing that someone else screwed up the order and it wasn’t their fault and they should still be given $10. This was a constant issue for months, along with them not helping with other aspects of the job, which means I was doing a lot of extra work without help. I went to the warehouse manager multiple times about how it was becoming irritating that I was not getting help with other tasks and the other guys were constantly fighting amongst themselves about why they should be paid an extra $10.
After nothing was done from my complaints, I walked into the warehouse manager’s supervisor’s office. I shut his door and explained the situation over the past few months. I told him I was done with the crying and lack of help and I wanted the $10 bonus canceled even though I was the one to lose out the most.
The supervisor agreed with me. We walked out to the warehouse, and he gathered everyone and told us all that the extra $10 bonus was done. The other warehouse guys were pissed. They started yelling at me and I just snapped right back that I was one that lost out the most in this situation because they couldn’t get their crap together and do their jobs correctly. I took my stack of 168 sheets I had from my perfectly pulled orders and threw them at the guys.
Me: “I had 168 perfectly pulled orders — that’s $1,680 — and here you guys are crying over the handful of perfect orders you managed to do. I’m pissed at you for screwing up something good because you can’t stop fighting with each other and can’t do your jobs correctly like you’re supposed to.”
Not one of the other warehouse guys said anything else after that. They knew I was pissed. I gave up something good, the bonus money, just so I could get more help from them as they always should have been doing.