This Greek Cup Is Definitely Half Full
(I run my own cleaning firm. My cleaner and I are in a client’s house performing his regular clean. The client is not present. My cleaner accidentally breaks a Greek souvenir espresso cup which holds a spoon. Our policy on breakage is that we will replace any items broken. We are also fully insured. I text my client explaining the situation, and I apologise and offer to replace the item. Meanwhile, my cleaner is panicking.)
Me: “Hi, [Client]. I’m afraid that [Cleaner] had a little accident with one your Greek souvenir cups. If you can look up a replacement for it, we will pay for it to be replaced. We apologise for the accident.”
Client: “It’s really not a problem.”
Me: “Are you sure?”
Client: “Yeah, I hate that thing!”
(My cleaner had never looked so relieved in her life! Bless her!)