Unfiltered Story #120930

, , , | Unfiltered | September 13, 2018

As a requirement, we’re supposed to keep asking questions until we’re able to determine the exact system and exact issue that the person is having, because sometimes even the same family system will have different ways of resolving the same issue.

Me: Thank you for calling Nintendo, my name is Marnelli, may I have a name and email address for you?

Consumer: My name is Maya and can I give you my phone number cus I don’t have an email.

Me: Sure.

Cons: *spouts out phone number relatively quick*

Me: Oh.. I’m sorry could you repeat that one more time please?

Cons: *says number at almost the same speed*

Me: Okay. How may I help you today?

Cons: My Nintendo is broke.

Me: Uh.. okay, what exactly do you mean by “broke” ?

Cons: It’s broke! It got dropped and now it won’t turn on.

Me: Oh, okay. Which system was it?

Cons: What?

Me: Which Nintendo system was it?

Cons: I don’t know! A DS?

Me: Alright, do you know what kind of DS it is? does it say 3DS?

Cons: I don’t know!!

Me: Uh… So on the back of that system… does it say Nintendo DS? DS lite?

Cons: I don’t fuckin’ know!

Me: *small, questioning hum as I attempt to look something up*

Cons: LOOK BITCH, YOU’RE GETTING ON MY NERVES, END THE CALL, HANG UP THE FUCKING PHONE *hangs up*

Me: *stunned, pauses* …ok.

Try Our New Flavor: Entitlement!

, , , , , , | Right | January 22, 2018

(I work at a hole-in-the-wall tourist trap antique store that also sells ice cream. I am still a newbie so I am only trained to serve the ice cream. There are only two people working today. My coworker is on her lunch break and ice cream lines are out the door. Everyone has been very easy-going until my next customer and her two young boys.)

Me: “Hi, what can I get for you?”

Customer: “They will have two small scoops of rainbow sherbet in bowls, and I will have one medium scoop of chocolate, in a bowl, as well.”

(With the bowls being one size, we judge the scoop size off of the size of the cone that the scoop would have gone into and charge accordingly. Watching me like a hawk, the woman repeatedly asks me if they are the correct size every time I hand her the bowls with the scooped ice cream, and also repeatedly tells me she expects to pay a certain amount based on the prices on the menu board.)

Me: “Yes, ma’am, your total is [amount larger than she expected].”

Customer: “No, no, that’s not right. I expect to pay [amount].”

(She appears to be getting more angry by the second.)

Me: “All right, let me go back and do it again.”

(It turns out I have gotten so worked up with how many people there are that I accidentally charged her for three medium scoops. I apologize and run the transaction again, and it turns out to be less than what she was expecting to pay. This still doesn’t please her.)

Customer: “Um, no. I am expecting to pay [amount]! You will charge me for the right amount, now!”

(At this point, the line is way out the door and my coworker comes back and asks me to move on to the next customer, who is being very polite and waiting very quietly with the other customers in line. While I help the next group, I overhear my coworker and the other woman.)

Coworker: “Ma’am, the register does not make mistakes, and it turns out it is less than what you were expecting to pay, even with tax. Now, with all due respect, we do have more customers that need to be taken care of, so will you please take your change?”

(Meanwhile, her two boys have been eating their ice cream during this entire ordeal, and before they leave, their mother looks at their half-eaten ice cream and looks back at us.)

Customer: *very loudly* “Excuse me! My sons’ ice cream has melted; they need a new scoop.”

Coworker: “I’m sorry, ma’am, but your boys have been eating their ice cream; it has not melted. We need to move on to customers who have not been helped yet.”

Customer: *yelling* “Are you serious?! You guys are f****** pathetic!” *pointing at me* “F*** you, b****!”

(I could feel the shocked expression on my face, and could see that her two boys had the same looks on their faces as they walked out with their mother. Thankfully, we got a lot of sympathy tips that day.)

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Unfiltered Story #93132

, , | Unfiltered | September 8, 2017

My boyfriend and I have to go the the store to pick up my prescription and some groceries. Occasionally, I will use the motorized cart because of some back issues.
A different customer parked his in front of some of these carts, but I am able to get to one that’s not obstructed and my boyfriend had already said that he would move the other cart in my spot.
As soon as I sit down, the store greeter comes up and starts to grab the cart left behind by the other customer.
My boyfriend: You don’t have to do that. I was going to move it.
The greeter proceeds to ignore him and anytime he tries to say something, manhandled the cart into an open spot. She ended up creating more work for herself by not just letting him take care of it.

Unfiltered Story #92599

, , , | Unfiltered | September 2, 2017

We sell gift cards at our small business. About 3 years ago, we added point-of-sale software that was more advanced than our old system and allows us to load/redeem gift cards, bypassing the fees that were associated with our old standalone credit card system we used to use for gift card transactions. Rather than purchasing brand new gift cards during the software switch, we were able to continue using our old gift cards however, we had to use a permanent marker to black out the information to check your balance so a customer wouldn’t go onto the website and think they had a $0 balance. This has never been an issue until now.

Customer: Do you offer gift cards?

Me: Definitely! We can load them in any dollar amount you like.

(The customer then asks about pricing, etc. so she can load a proper amount)

Customer: Let’s do one for $40.

(I ring up the gift card as normal, give her the card in an envelope, she thanks me, and I assume everything went well until she asks me a question.)

Customer: Do you have a gift card that doesn’t have writing on it?

(We try to recycle gift cards if they are in great shape when they get redeemed but I assumed one of our staff didn’t toss a gift card that had been written on.)

Me: Oops, let me switch that out for you. (I then notice that she is talking about the marked out spot on the back.) Sorry, all of our gift cards will have that mark on the back.

Customer: But it just looks tacky.

Me: Unfortunately, we have to black out the balance inquiry information as we have switched systems and the recipient will think they have a $0 balance if they check it. If it’s an issue, of course, we can refund your money and return the gift card.

Customer: (sighs) It’s just so tacky. I just don’t know. It looks tacky. Let me ask my daughter and see what she thinks. It’s for her boyfriend.

(The daughter, who looks to be in her late teens, returns from the restroom)

Customer: So they have gift cards but they have this black mark on the back and it just looks so tacky. Do you still want it?

Daughter: Yeah, it will be fine.

(I’m sure the teenage daughter’s boyfriend was barely concerned about a mark on his gift card.)