Unfiltered Story #160172

, , | Unfiltered | August 20, 2019

Me: Good afternoon, thank you for calling [Company], my name is [my name]. How can I help you?
Customer: “Who runs your company out of North Carolina?”
Me: “Hold on one moment while I check on that for you.”
(I put her on hold, so she can’t hear me talk to my supervisor.)
Me: “There’s a Mrs. [Customer] asking who runs the company out of North Carolina?”
Supervisor: “Mrs. [Customer]?”
Me: “Well, she didn’t identify herself, but it’s on the caller ID.”
Coworker: “Did you say Mrs. [Customer]? She owes us money.”
Me: “Uh. What do I tell her? Doesn’t [Manager] run that office?”
Supervisor: “We’ve already transferred her case to [Admin]. Tell her to talk to [Admin].”
Me: *taking her off hold* “Thank you for holding, Mrs. [Name]. Your case is being handled by [Admin]; I can give you her contact information–”
Customer: “I don’t want to talk to [Admin]. And I don’t want to talk to [Manager]. I want to talk to whoever runs your company out of North Carolina.”
Me: “Ma’am, all I can tell you is that your point of contact is [Admin]. Again, I can give you her contact information–”
Customer: “I already have that. I want to be put in contact with whoever runs the company out of North Carolina.”
Me: “I’m sorry ma’am, your case is being handled by–”
Customer: “My attorneys will be handling it.” *click*
(I opened her file to make a case note; it turns out she owes us over 8,000 dollars. Also? Our company is run out of Chicago.)

Unfiltered Story #160166

, , | Unfiltered | August 19, 2019

I was working the drive-thru at McDonald’s when I had this conversation with a customer. There is a Chick-Fil-A on the exact opposite side of the intersection right outside my store.

Customer: “Can I have a Chick-Fil-A Chicken Sandwich?”
Me: “Do you mean a McChicken?”
Customer: “What??? NO!…Where am I?…OH!!!…Yeah, a McChicken!”

That was the second time that had happened to me.

Liquor Is Quicker!

, , , , | Right | August 18, 2019

Customer: “Boy, you guys remodeled quick. I was just in here yesterday and it wasn’t like this. Looks pretty nice.”

Me: “Nope, it’s been like this for a while.”

Customer: “Well, you weren’t in here yesterday, so you wouldn’t have known.”

Me: “Sir, I was working here yesterday and the day before that and the day before that. And by the way, you are probably looking for the liquor store that’s next door.”

(Go home, dude; you’re drunk!) 

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Unfiltered Story #160146

, , | Unfiltered | August 17, 2019

I worked at a VA international airport as a ramp agent. It was one of those evenings when flights were delayed and we had to stay a few extra hours to get everything out. It was after 1AM, I should have been home asleep, but there I was, tired and not in a good mood.

At one point I was instructed to go to one of our gates and get the flights going. For some reason I walked through the terminal instead of going directly outside. I was in full uniform: blue shirt with the airline logo, navy blue pants, black shoes, (rather over-sized) yellow reflective vest with the company name in big letters on the back, billed cap with “777” on the front, and my SIDA badge strapped to my arm. As I was making my way to the gate, I hear someone behind me calling out. I turn to face a passenger who was looking worried.
Me: “Yes, sir?”
Passenger: “Excuse me……do you work here?”

Don’t Know Sandwich Way This Will Go

, , , | Right | August 12, 2019

(The franchise owners I work for recently bought another location from a fellow owner, and the store was shut down for about a month while we cleaned out the new place. I was transferred to the new store and promoted to shift manager. This is my third day in this new position. A customer ordered food ten minutes ago, and has come back to the counter.)

Me: “Yes, ma’am, what can I do for you?”

Customer: “I just had the [food item]? You need to tell whoever made my order—”

Me: *internally freaking out that I have to deal with my first complaint*

Customer: “—that they need to go over to [Nearby Franchise Store still owned by aforementioned owner], and teach them how to make a sandwich!”

Me: “Well, thank you! I appreciate it.”

Customer: “You made my order? Best sandwich I’ve had at a [Store].”

(My bosses were thrilled to hear that we were doing a better job than the previous staff.)

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