Freeze, Turn Around, And Go Back

, , , , | Right | November 2, 2018

(I’ve worked at a convenience store for almost three months, and a common problem we’ve been having is the customers not closing the sliding door to the ice-cream display freezer when they’ve chosen their treat. Because of this, I have to close it quite often, which is annoying to have to constantly do. Today, I close the door while a customer in their mid-30’s is browsing the popsicle freezer next to me.)

Customer: “Oh, that must be such a hassle, having to close that after some careless idiot!”

Me: “It’s really no problem, though I wish people would think about what they’re doing a bit more often.”

Customer: “Well, I hope it gets better!”

Me: “Thank you!”

(The customer then left the freezer door open and walked away.)

Unfiltered Story #122350

, , , , | Unfiltered | October 5, 2018

(I am doing an online/web-call training with my manager and supervisor.  Supervisor is manning the desk and has to leave to answer the front desk phone)

Supervisor:  OMG I just got the dumbest question ever.

Manager:  What Happened?

Supervisor:  Guest is due to checkout and wanted to know if she needed to extend another night if she had to pay for it.

Me:  Let me get this straight, she wants to stay an extra night for free just because she doesn’t want to drive due to the snow that we all knew was coming over 4 days ago.

Supervisor:  Yes, and she got irate when I told her that she had to pay, since she is saying she doesn’t have any extra money.

Manager and Me:  She should have planned ahead better.

Unfiltered Story #117855

, , , | Unfiltered | August 8, 2018

(I’m working in a small family-run Chinese restaurant where I’m the only non-family employee and am also the only white employee. An African American customer comes in with his wife and children to pick up a take out order. Unfortunately, there was an error made in their order; we were busy so mistakes do happen. The customer has been beligerent since coming to the counter. Regardless, it is our screw up and I want to do everything I can to make it right:)

Me: “I’m very sorry about the mix up! I’ve got the kitchen fixing your order and made sure it’s getting done first before anything else being made. It should only be a few moments; if you’d like to have a seat it’ll be out shortly.”

Customer: “Well I think I should get something since you people screwed up!”

Me: “Yes, sir, we’ve already included some free egg rolls with your order to hopefully say sorry.”

Customer: “What about while we’re waiting? What about something to drink?”

Me: “No problem. I can get you some ice tea for you all.”

Customer: “Fine, you do that.”

(I go get iced tea for him, his wife, and his three kids – who by the way have been tearing up our seating area. As I’m walking away to go get their order the customer decides to add this parting zinger.)

Customer: “Yeah, a white boy like you must not be used to dealing with black people!”

Me: *as calmly and politely as I can manage* “Sir, I’ve never had any problem with a person because of race, religion, sexuality or other. I’m sure our other customers would agree—” *indicating our dining room with a fairly diverse crowd* “—I’m sure the people who know me would agree! Please enjoy your drinks and I’ll be right back with your order.”

In Receipt Of Every Complaint

, , , , , , | Right | July 23, 2018

(We are the customers in this story. My husband and I are rushing to pick up some last minute props for our maternity photoshoot. We are next in line behind an older lady with a very unhappy look on her face.)

Cashier: *politely* “Receipt in the bag okay for you, ma’am?”

Customer: *abruptly* “NO! It is absolutely not okay!”

(She then goes on to mumble into her purse as she slowly folds the receipt, about how everything in the store was horrible; it was too crowded, and the music was too loud. It is 10:30 am on a Saturday, there is barely anyone in the store, and you can barely hear the soft music.)

Cashier: “Have a nice day!”

(The customer waves her off and stomped away.)

Me: “Well, that was different.”

Husband: “And you stayed smiling the entire time! How did you manage that?”

Cashier: “Oh, you wouldn’t believe the things we see in here sometimes.”

(There are some individually-wrapped chocolates at the cash register. I pick one up and add it to the pile, intending to surprise the cashier with it. My husband then picks it up and makes like he’s unwrapping it.)

Me: “NO! Put that back. It’s not for you; it’s for this nice girl for dealing with that horrible lady and keeping a smile on her face.”

Cashier: “Oh, thank you so much!”

(She brightened considerably and looked a little happier as we leave. Hubby still couldn’t believe how rude the lady was. Sadly, having been a bartender, I can totally believe it.)

Won’t Be Digging Your Nails Into This

, , , , | Right | January 6, 2018

(My friend and I are at a nail salon where I am a regular, getting our nails done. We are chatting with the nail technicians when a young girl about four or so comes in with her high school-age sister. They are greeted and go to pick their nail colors. The four-year-old breaks several bottles of nail polish and starts yelling at us to clean it up.)

Four-Year-Old: “Clean it up! Clean it UP!”

(The staff do so, with the four-year-old and her sister glowering. Neither of them says sorry or apologizes. The sister starts getting her tips done, and the four-year-old waits for her. After about ten minutes, their mom shows up. She blazes into the store with her son in a shopping cart, crashing hard into the glass door and nearly breaking it, too.)

Mom: “I understand I owe you for some nail polish that got broken?!”

Staff Member: “Oh, no, it’s fine. It’s okay. No charge.”

Mom: “No, I would like to pay.”

(She goes over to examine her little girl, and notices the several colors of nail polish streaked down her leg. One is glitter pink and one is a deep blood red.)

Mom: “Oh, MY GOD! She CUT HERSELF and you didn’t even do anything?”

Sister: “Yeah, mom, she asked for a bandage and they said NO!”

Four-Year-Old: “Yeah, mom!” *starts to cry*

Mom: “I’m so sorry that she broke your PRECIOUS NAIL POLISH. How could you deny her a bandage, though? You’re more worried about the nail polish than my little girl?!”

(The staff attempt to explain but she does not let anyone finish a sentence.)

Mom: “You bunch of stupid immigrants don’t even speak enough English to know what I’m saying anyway!”

(She wheels out of there and the staff begin speaking quietly to each other in Vietnamese. Mom comes blazing back in.)

Mom: “You have something to say to me? Huh? You can say it to my face; we’re all adults here. Huh?! HUH?!”

(She is screaming and red in the face. Her kids are bawling. Finally I have had enough.)

Me: “Ma’am—”

Mom: “I cannot BELIEVE—”

Me: “MA’AM! Your child did not ask for a bandage. They already said they won’t charge you for the polish she broke.”

Mom: “Of all the nerve! You’re telling me all my kids are lying?”

Me: “Ma’am, no one asked for a bandage. Even if she did, this is not a pharmacy. They’re not obligated to have one. IF she had, I have several and would have given her one. Besides, this is not a daycare. We’re not obligated to watch your child.”

Mom: “Rude. All of you are rude and selfish, and I’m going to sue all of you.”

Me: “Ma’am, this corner of the mall is covered by several security cameras including one right behind your head. We can certainly review the footage.”

(Mom realizes she is beat and wheels out of there, but not before giving us the finger. The employees were very nice and gave me and my friend a 10% discount! Stupid indeed?)