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Don’t Discount The Customer’s Ability To Discount, Part 20

, , , | Right | December 12, 2021

A guy comes into the store, yelling, handing in a game for a trade-in.

Customer: “My sister is a store manager and I get a discount!”

He’s very clearly not sober, but I’m not sure what he’s on.

Me: “Do you have her employee number?”

Customer: “No!”

Me: “I will not be giving you a discount, sir.”

Customer: “Why the f*** not?!”

Me: “Aside from not having her employee number, also she isn’t here.”

I know for a fact she quit her senior manager job a couple of years ago and then came back as an entry-level part-timer. We complete the trade-in but then he later comes back in SCREAMING.

Customer: “You didn’t give me the employee discount! And the game you sold me was filthy!”

Me: “Sir, I disinfected it with gloves on when I took the trade-in.”

He threw the game disc at my store manager, who had just clocked in, and yelled at him to clean it. We did not and we made him leave!

Related:
Don’t Discount The Customer’s Ability To Discount, Part 19
Don’t Discount The Customer’s Ability To Discount, Part 18
Don’t Discount The Customer’s Ability To Discount, Part 17
Don’t Discount The Customer’s Ability To Discount, Part 16
Don’t Discount The Customer’s Ability To Discount, Part 15

Let’s Hope He’s Better At Videogames Than He Is At Trying To Intimidate Employees

, , , | Right | December 11, 2021

Customer: “I need to return this.”

Me: “Can I see your receipt?”

Customer: “I don’t have one, but it was $300.”

After checking his item (a home arcade cabinet) I can say that we’ve never had it in stock.

Customer: *Intimidating.* “You will be refunding me!”

I’m 5’3 and 21 years old so he thinks he can intimidate me, but…

Me: “Unlucky for you, sir, I am the assistant manager and I have worked all the way through [Health Crisis]. Nothing can faze me anymore.”

He did not expect that… or get his refund!