In Spock We Trust

| Uncategorized

Customer: “Why is Star Trek on the wall?”

Me: “It’s a new release sir, interested in renting it?”

Customer: “Son, Star Trek is a tool of the Devil. I demand that you remove it from your shelves!”

Me: “I can’t do that.”

Customer: “God forgive you for corrupting the youth of America!”

Learning By Example

| Awesome Customers, Top

Coworker: “Whoops, looks like there’s a 30 cent late fee on here for [movie]. It was returned a day late, so your total will be $6.25.”

Customer: “What?! That’s impossible! I returned it the day after I rented it!”

Coworker: “Well, it was a seven day rental, and it shows here that you returned it a day late at 6:13 pm.”

(The customer continues to argue very loudly with my coworker, yelling out things like, “Do you know who I am?!” However, I tune it out because a regular customer comes up to my register.)

Me: “Hi, Mr ***!”

Regular: “Hey ***, love the hair. What’s the damage?”

Me: “Oh boy, $43.76 in late fees? Where did you go this time?”

(The regular leans way over into the other customer’s face and speaks loudly.)

Regular: “$43.76 in late fees, you say? Here is my debit card, miss!”

(He pulls his debit card out of his wallet with a big flourish.)

Regular: “Boy, I should learn to return my movies on time, which is clearly not the fault of this establishment!”

(The other customer shuts up, quickly pays, and leaves.)

Me: “You’re my favorite.”

Regular: “I know.”

(We waived half his fees and gave him a free rental.)

Not Thinking Outside The Box – Part 2

| Uncategorized

(I’m on the phone with a customer who had returned an empty box with no tape to our video rental store.)

Customer: “…I f***ing DID return that tape this morning!”

Me: “Sorry, but you actually only returned an empty box.”

(The customer continues yelling at me and calling me names. I patiently wait until he stops.

Me: “Could you do me a small favour? Go over to your VCR and press the eject button.”

(The customer curses me out again, but I hear him rest the phone down and then hear a VCR ejecting a tape. There is a silence, then the phone is picked up.)

Customer: “Um…I’ll be round in ten minutes.”

Related:
Not Thinking Outside The Box