Modern Technology Can Pass By In A Blur

| Michigan, USA | Right | July 9, 2010

Customer: “I had a question about this one movie.”

Me: “Okay, what’s up?”

Customer: “How blurry is it?”

(I am surprised for a moment, but then think maybe she is referring to movies in 3D, sometimes those look a little blurry.)

Me: “Pardon?”

Customer: “Well, it says here that it is blurry and if its too bad I do not want to rent it.”

Me: “Oh, let me see it.”

Customer: “Do you have any other copies?”

Me: “Ma’am, this copy isn’t blurry. It is in Blu-Ray, the new format designed to replace DVD movies.”

Customer: “Oh, alright.”

Me: “Do you have a Blu-Ray player?”

Customer: “What is that?”

Me: “I’ll just grab a DVD copy of the movie for you.”

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A Complete Avatard

| Phoenix, AZ, USA | Right | May 25, 2010

Customer: “Do you have any copies of that new Avatar movie?”

Me: “Sorry it looks like it’s not available anywhere right now. I could call you when a copy comes in if you like.”

Customer: “You didn’t check the back room. Do you have any there?”

Me: “No, we don’t keep movies in the back. Company policy says we have to have all available copies on the shelf.”

Customer: “So, why don’t you have any on the shelf?”

Me: “Because we’re all checked out. There are none present at this store or any other in this area. It’s an extremely popular movie since it just came out a few days ago. We have no more copies at any nearby store.”

Customer: “Why not?”

Me: “Well, they all got checked out by other people.”

Customer: “Well, why the h*** did you let them do that? What kind of video store lets people just take whatever movie they want?!”

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(D)efinitely (V)ery (D)umb

| Pittsburgh, PA, USA | Right | May 21, 2010

Me: “Thank you for calling [store], how may I help you?”

Customer: “Yeah, you just rented me this movie, and it doesn’t work.”

Me: “I’m sorry, sir. What seems to be the problem?”

Customer: “It keeps playing the same scene over and over again.”

Me: “The same scene keeps playing?”

Customer: “Yeah, and it has these words written on it. ‘Play’, ‘Scene Selection’, ‘Language’ and ‘Special Features’.”

Me: “Uh, sir, that’s the DVD menu. You just have to click ‘Play’ and the movie will start.”

Customer: “Well, that’s the first time I’ve heard of that. How do I do that?”

Me: “Uh, just hit the arrow buttons on your remote until you get to ‘Play’, then hit ‘Enter’ and the movie will start. Or, if you have a ‘Play’ button, just hit that.”

Customer: “OK, where is that on my remote?”

Me: “I’m sorry, sir, I don’t know what your remote looks like.”

Customer: “Never mind, I found it. OK, I’m clicking ‘Play’. Well now it just went black! Oh, now it has something different. Can you stay on the line with me for a little to make sure that scene doesn’t start repeating again?”

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The Point Of No Return

| Ann Arbor, MI, USA | Right | May 6, 2010

Me: “Thank you for calling. How can I help you?”

Customer: “You charged my credit card forty five dollars. Can I get a refund?”

(I pull up his account.)

Me: “Okay. I see that you rented two movies that were never returned and you were charged the sale price of the movies.”

Customer: “Well, I was on vacation and I forgot to return them on time.”

Me:“Let me go check the shelves for them; it’s possible that they didn’t get checked in properly. If I find them I can put a credit on your account that you can use whenever you’re in the store next.”

Customer: “I didn’t return them.”

(It’s been over two months since the movies were originally due.)

Me:“You didn’t return them?”

Customer: “Nope.”

Me:“Sir, you would like me to pay you for renting movies and never bringing them back?”

Customer: “Uh huh.”

Me: “I’m not going to do that.”

Customer: “Okay…I just thought I’d ask.”

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Not Thinking Inside The Box

| Nashville, TN, USA | Right | May 2, 2010

(This takes place when people still primarily use VCRs. A customer comes in, rents three tapes, and leaves. He comes back in the store, very upset.)

Customer: “You rented me the wrong size tapes!” *slams three video boxes onto the counter*

Me: “Sir, we only carry VHS tapes. Did you get a BetaMax?”

Customer: “I know what a VHS is! But, these don’t fit!”

Me: “Okay, let me check them.”

Customer: “Go ahead, try to put them in your machine!”

(I take the first box, open it, and begin to insert it into the front of the VCR.)

Customer: “Oh, you mean you have to take them out of the box first?”

Related:
Thinking Outside The Box
Not Thinking Outside The Box, Part 3
Not Thinking Outside The Box, Part 2
Not Thinking Outside The Box

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