(D)efinitely (V)ery (D)umb

| Pittsburgh, PA, USA | Uncategorized

Me: “Thank you for calling [store], how may I help you?”

Customer: “Yeah, you just rented me this movie, and it doesn’t work.”

Me: “I’m sorry, sir. What seems to be the problem?”

Customer: “It keeps playing the same scene over and over again.”

Me: “The same scene keeps playing?”

Customer: “Yeah, and it has these words written on it. ‘Play’, ‘Scene Selection’, ‘Language’ and ‘Special Features’.”

Me: “Uh, sir, that’s the DVD menu. You just have to click ‘Play’ and the movie will start.”

Customer: “Well, that’s the first time I’ve heard of that. How do I do that?”

Me: “Uh, just hit the arrow buttons on your remote until you get to ‘Play’, then hit ‘Enter’ and the movie will start. Or, if you have a ‘Play’ button, just hit that.”

Customer: “OK, where is that on my remote?”

Me: “I’m sorry, sir, I don’t know what your remote looks like.”

Customer: “Never mind, I found it. OK, I’m clicking ‘Play’. Well now it just went black! Oh, now it has something different. Can you stay on the line with me for a little to make sure that scene doesn’t start repeating again?”

The Point Of No Return

| Ann Arbor, MI, USA | Uncategorized

Me: “Thank you for calling. How can I help you?”

Customer: “You charged my credit card forty five dollars. Can I get a refund?”

(I pull up his account.)

Me: “Okay. I see that you rented two movies that were never returned and you were charged the sale price of the movies.”

Customer: “Well, I was on vacation and I forgot to return them on time.”

Me:“Let me go check the shelves for them; it’s possible that they didn’t get checked in properly. If I find them I can put a credit on your account that you can use whenever you’re in the store next.”

Customer: “I didn’t return them.”

(It’s been over two months since the movies were originally due.)

Me:“You didn’t return them?”

Customer: “Nope.”

Me:“Sir, you would like me to pay you for renting movies and never bringing them back?”

Customer: “Uh huh.”

Me: “I’m not going to do that.”

Customer: “Okay…I just thought I’d ask.”

Not Thinking Inside The Box

| Nashville, TN, USA | Uncategorized

(This takes place when people still primarily use VCRs. A customer comes in, rents three tapes, and leaves. He comes back in the store, very upset.)

Customer: “You rented me the wrong size tapes!” *slams three video boxes onto the counter*

Me: “Sir, we only carry VHS tapes. Did you get a BetaMax?”

Customer: “I know what a VHS is! But, these don’t fit!”

Me: “Okay, let me check them.”

Customer: “Go ahead, try to put them in your machine!”

(I take the first box, open it, and begin to insert it into the front of the VCR.)

Customer: “Oh, you mean you have to take them out of the box first?”

Related:
Thinking Outside The Box
Not Thinking Outside The Box, Part 3
Not Thinking Outside The Box, Part 2
Not Thinking Outside The Box