A Complete Avatard

| Phoenix, AZ, USA | Uncategorized

Customer: “Do you have any copies of that new Avatar movie?”

Me: “Sorry it looks like it’s not available anywhere right now. I could call you when a copy comes in if you like.”

Customer: “You didn’t check the back room. Do you have any there?”

Me: “No, we don’t keep movies in the back. Company policy says we have to have all available copies on the shelf.”

Customer: “So, why don’t you have any on the shelf?”

Me: “Because we’re all checked out. There are none present at this store or any other in this area. It’s an extremely popular movie since it just came out a few days ago. We have no more copies at any nearby store.”

Customer: “Why not?”

Me: “Well, they all got checked out by other people.”

Customer: “Well, why the h*** did you let them do that? What kind of video store lets people just take whatever movie they want?!”

(D)efinitely (V)ery (D)umb

| Pittsburgh, PA, USA | Uncategorized

Me: “Thank you for calling [store], how may I help you?”

Customer: “Yeah, you just rented me this movie, and it doesn’t work.”

Me: “I’m sorry, sir. What seems to be the problem?”

Customer: “It keeps playing the same scene over and over again.”

Me: “The same scene keeps playing?”

Customer: “Yeah, and it has these words written on it. ‘Play’, ‘Scene Selection’, ‘Language’ and ‘Special Features’.”

Me: “Uh, sir, that’s the DVD menu. You just have to click ‘Play’ and the movie will start.”

Customer: “Well, that’s the first time I’ve heard of that. How do I do that?”

Me: “Uh, just hit the arrow buttons on your remote until you get to ‘Play’, then hit ‘Enter’ and the movie will start. Or, if you have a ‘Play’ button, just hit that.”

Customer: “OK, where is that on my remote?”

Me: “I’m sorry, sir, I don’t know what your remote looks like.”

Customer: “Never mind, I found it. OK, I’m clicking ‘Play’. Well now it just went black! Oh, now it has something different. Can you stay on the line with me for a little to make sure that scene doesn’t start repeating again?”

The Point Of No Return

| Ann Arbor, MI, USA | Uncategorized

Me: “Thank you for calling. How can I help you?”

Customer: “You charged my credit card forty five dollars. Can I get a refund?”

(I pull up his account.)

Me: “Okay. I see that you rented two movies that were never returned and you were charged the sale price of the movies.”

Customer: “Well, I was on vacation and I forgot to return them on time.”

Me:“Let me go check the shelves for them; it’s possible that they didn’t get checked in properly. If I find them I can put a credit on your account that you can use whenever you’re in the store next.”

Customer: “I didn’t return them.”

(It’s been over two months since the movies were originally due.)

Me:“You didn’t return them?”

Customer: “Nope.”

Me:“Sir, you would like me to pay you for renting movies and never bringing them back?”

Customer: “Uh huh.”

Me: “I’m not going to do that.”

Customer: “Okay…I just thought I’d ask.”