The Point Of No Return

| Ann Arbor, MI, USA | Uncategorized

Me: “Thank you for calling. How can I help you?”

Customer: “You charged my credit card forty five dollars. Can I get a refund?”

(I pull up his account.)

Me: “Okay. I see that you rented two movies that were never returned and you were charged the sale price of the movies.”

Customer: “Well, I was on vacation and I forgot to return them on time.”

Me:“Let me go check the shelves for them; it’s possible that they didn’t get checked in properly. If I find them I can put a credit on your account that you can use whenever you’re in the store next.”

Customer: “I didn’t return them.”

(It’s been over two months since the movies were originally due.)

Me:“You didn’t return them?”

Customer: “Nope.”

Me:“Sir, you would like me to pay you for renting movies and never bringing them back?”

Customer: “Uh huh.”

Me: “I’m not going to do that.”

Customer: “Okay…I just thought I’d ask.”

Not Thinking Inside The Box

| Nashville, TN, USA | Uncategorized

(This takes place when people still primarily use VCRs. A customer comes in, rents three tapes, and leaves. He comes back in the store, very upset.)

Customer: “You rented me the wrong size tapes!” *slams three video boxes onto the counter*

Me: “Sir, we only carry VHS tapes. Did you get a BetaMax?”

Customer: “I know what a VHS is! But, these don’t fit!”

Me: “Okay, let me check them.”

Customer: “Go ahead, try to put them in your machine!”

(I take the first box, open it, and begin to insert it into the front of the VCR.)

Customer: “Oh, you mean you have to take them out of the box first?”

Related:
Thinking Outside The Box
Not Thinking Outside The Box, Part 3
Not Thinking Outside The Box, Part 2
Not Thinking Outside The Box

Saw The Wrong Dust

| London, UK | Uncategorized

Customer: “Is this movie one of those violent ones?”

(Customer shows me a copy of ‘Stardust’.)

Me: “No sir, that’s a family fantasy movie.”

Customer: “Are you sure? I thought Sawdust was violent and gory?”

Me: “Sir you’re think of the ‘Saw’ movies. You have a copy of ‘Stardust’, which is completely different.”

Customer: “I was looking for something really disturbing and violent.”

Me: “Well ‘Stardust’ has a scene with Robert De Niro in a dress doing the can-can.”

(Customer mulls this over for a few seconds.)

Customer: “I think you’d better show me where those ‘Saw’ movies are.”