It is New Year’s Day, so it’s holiday return season at our video game store. I am opening the store by myself as my coworker is running late. The line fills the store rather quickly since it’s a rather small store to begin with.

Fifteen minutes into opening, this guy comes up to me and puts a few games on the counter. The games check out fine; they aren’t open or anything of the sort.

Me: “These look fine. Can I have your receipt?”

He hands me a [Electronics Store Chain] receipt.

Me: “Sir, we can’t do this return because it wasn’t purchased at [Game Store].”

Customer: “The guy told me I could return it at any store!”

He still didn’t understand what “any” meant when he finally left the store.

It is Christmas Eve and, unsurprisingly, our store is very busy. A mom is doing some shopping.

Mom: “I need a Nintendo PSP for my son for Christmas.”

Me: “You can get either a Nintendo DS or a Sony PSP.”

Mom: “Get me someone else. You have no idea what you’re talking about. I know what my son wants!”

Me: “Ma’am, that item doesn’t exist. It’s two separate things.”

Mom: “Ugh, just say they’re out of stock if you’re too lazy to look for it.”

Me: “Ma’am, that’s like asking for a Nintendo PlayStation.”

Mom: “Oh, are you out of stock of those, as well?”

I’m working for a small-town videogame store during the holiday season of 2003. A lady comes in and buys an Xbox and a few games. About an hour later, she calls in:

Customer: “This Xbox is broken! I’m not getting a picture!”

Normally, we try to troubleshoot what we can over the phone, but we’re slammed and I can’t help her right here and now.

Me: “Please bring the Xbox back in and we’ll test it out for you and replace it if need be.”

She comes into the store, and I start hooking it up to our demo television.

Customer: “What the h*** are you doing?!”

Me: “I’m plugging it into the TV.”

Customer: “You didn’t tell me I needed to have a TV!”

Me: “How did you think you were going to see the game?”

Customer: “It should make its own picture!”

She got a refund.

I’m working in a video game store, and a woman comes in with her young grandson.

Customer: “I need Halo.”

I grab the game and hold it up for her to visually confirm. She sees the Xbox logo.

Customer: “No! For the GameCube.”

Me: “Halo is for the Xbox and is not available for the GameCube.”

Customer: *Looks down at the child* “Does Halo work on your GameCube?”

He just nods. She turns back to me.

Customer: “My grandson knows what he’s talking about. I would like Halo for the GameCube!”

I told her to try Walmart.

I work in a video game store. I take a customer call.

Me: “Thanks for calling [Video Game Store]. How can I help you?”

Customer: “I have a really… really stupid question. Umm, yeah, have you played Call of Duty: Modern Warfare 2… for PS3?”

Me: “Yes, sir, I have.”

Customer: “Okay, well… is there a part of the game where… everything goes black, and the Nation Alert System comes up saying the Russians are attacking?”

Me: “Uh… yeah, after the EMP goes off, yeah.”

Customer: *Massive breath of relief* “Oh, thank God. Okay… okay, thanks.” *Click*

His first thought when faced with a Russian invasion? “S***… I’d better call [Video Game Store].”