‘X’ Marks The Spot-Box

| Toronto, ON, Canada | Right | May 10, 2015

(I’m working in a mall at a well-known video game store and I’ve been there for a few years. We have a policy that if someone buys a warranty for their system we will replace it, no questions asked.)

Customer: “You know the system warranty?”

Me: “Yep, covers everything, no questions asked.”

Customer: “No questions asked… Are you sure?”

Me: “Sure, that’s the policy.”

(Customer reaches into his bag and pulls out an Xbox with an axe embedded in it.)

Customer: “I’d like a replacement.”

Me: “How did that happen?”

Customer: “You said no questions.”

Me: “Uuuh… would you like to take back the axe?”

Customer: “No questions!”

(He proceeds to attempt to yank out the axe, but fails to do so.)

Customer: “New one?”

(I look at him incredulously.)

Me: “Yep”

(I replaced his Xbox. Later, I brought it up with a coworker from another store. He beat my story with a Dreamcast that he replaced that had bullet holes.)

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Playing The Bad Customer Game

| Toronto, ON, Canada | Right | April 30, 2015

(An older man comes in to buy some games for his grandson. He picks out three games, buys them, and leaves. The next day, when I’m working, an older woman comes into the store.)

Female Customer: “I’m looking to buy some games for my grandson. My husband came here yesterday and bought him some, so I don’t want to get the same ones.”

Me: That’s understandable. Which games did he buy?”

Female Customer: *gives me a look like I just spoke to her in another language* “How do I know?! Look it up on your computer!”

(We have a computer system that is able to go through past transactions, so I tell her I can look it up, but since I wasn’t there the day before, I had no idea what to even look for.)

Me: “I just need to know what system the games were for, and what time approximately he came in.”

Female Customer: “How am I supposed to know any of that?! That is YOUR job!”

Me: “Well, I wasn’t here yesterday, so I have no idea what to even look for. Maybe you can call him and ask him if he can tell you which games he bought, or at least the system and what time he came in to buy them?”

Female Customer: *making sighs of annoyance and looking super frustrated* “Fine, hang on.”

(She proceeds to call her husband, and he tells her the system he bought them for and around what time he bought them. I start going through the system and find a transaction that matches that, so I help her find a few games for the system that are different from the ones her husband bought, but with the same kind of theme. She buys the games and leaves. A few hours later she comes back with the games and her receipt.)

Female Customer: “I want to return these.”

Me: “Okay, that’s fine. But can I ask why you’re returning them?”

Female Customer: “I found a better deal on them at [Big Box Store]. They were all $44.89 as opposed to your $44.99. You guys have the worst prices.”

(I return the games for her and she leaves.)

Coworker: “Did she actually come all the way back here to save 10 cents a game…?”

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A Pre-Ordered Chip On His Shoulder

| USA | Working | April 22, 2015

(I’m preordering a video game for myself. The staff at a popular video game store know me well, but when I go in, a new hire is at the cash register. I walk up.)

Me: “Hi, I’d like to preorder [Game].”

New Hire: “Okay, that’ll be $40.”

Me: “…I was only going to put $5 down for now.”

New Hire: “You got to pay it in full now.”

Me: “They didn’t tell me that, and the other guys haven’t said anything about changing policy.”

New Hire: “Well, you either pay it all up-front or wait until it comes out.”

Me: “Can you check? I think [Employee] is working today.”

New Hire: “Whatever. Let me go get her.”

(I wait for a while before the new hire comes back.)

New Hire: “She said the same thing. Now give me $40 or leave.”

(I decide not to get the preorder. I wander around, looking at various games and consoles. I finally pick out two cheap games, and bring them up to the counter.)

New Hire: “That’ll be $20.”

Me: “The games are only $4 each. There’s no way that it’s anywhere near $20.”

New Hire: “That’s not what they ring up as. $20, now.”

Me: “I’m not paying that. Get [Employee], and make sure she comes up here.”

New Hire: “Ugh, fine.”

(He goes to the back room. After a couple minutes, the front door opens. The employee the new hire is supposedly looking for walks in and sees me. She comes over.)

Employee: “Hey, [My Name]. What’s up?”

Me: “Being lied to by your new hire. Want to get him from the back room?”

(The employee goes into the back room and comes out with the new hire.)

Employee: “Okay, what all happened?”

New Hire: “This girl—”

Employee: “You keep quiet. I’m asking [My Name].”

Me: “He argued that I have to pay [Game] in full for the preorder, then tried overcharging me for the two games I was going to buy.”

Employee: “[New Hire], this is the third time this week. Go sit in the back room. We’re going to have a talk.”

(I got my preorder and the games, with the employee discount. The new hire was fired.)

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Rated ‘M’ For Mother

| PA, USA | Right | April 6, 2015

(I decide to stop at my favorite video game store at the mall the very day that the final entry to an insanely popular video game trilogy is released. It’s reasonably crowded due to this and nearly everyone in the store is purchasing this game.)

Customer #1: *speaking loud enough that half the store can hear her over the chatter* “This is the game he wants?”

Customer #1’s Husband: “Yeah. He has the other two, so I told him we’d get it.”

Customer #1: “What’s this rated?” *she looks at the back* “There’s blood and violence in this! I’m not buying our son a murder simulator! He’s going to think it’s okay to shoot people!”

(That part of the store gets quiet quickly and everyone who heard what had been said turns to look at her, some of them holding a copy of the game of which she was referring.)

Customer #2: “Ma’am, I respect your decision not to buy your son something you feel is inappropriate for him and applaud you for looking into things before you buy them for him, but I’d like to point out that it’s generally not a good idea to vocally imply a room full of strangers are murderers for liking a game.”

Customer #1: “Oh… um… sorry…”

(She couldn’t have gotten out of there quick enough. The rest of the store laughed and things quickly went back to normal. A few minutes later, her husband comes back to buy the game.)

Employee: “Oh, are you the one who was in here with that woman earlier? You’re buying this for your son, right? I trust you’re already aware that this game is rated ‘M.'”

Customer #1’s Husband: “Yeah. You don’t have to give me the spiel about that, though. She forgot that he’s 23…”

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Failed On The First Rung

| Sweden | Right | March 23, 2015

(I’m working at a known computer games chain, and one day I get this call:)

Caller: “Hi, it’s me.”

Me: *not recognising the voice* “Hello? I’m not sure I kn—”

Caller: “Look, I bought a game from you yesterday and now I need help.”

Me: “Okay, what game wa—”

Caller: “The one you sold me. You know. Yesterday. I’m stuck now at the ladder. How do I get up?”

Me: “Ehm, I sell lots of games everyd—”

Caller: “Look, it’s just the ladder!”

Me: “I’m sure there are online guides. If not, we sell hint books for mos—”

Caller: “God, are you slow?! I don’t want a hint book, and I don’t have time checking things up online! Just tell me how to get up the d*** ladder!”

Me: “I’m sorry; I don’t even know what game you are playing, and—”

Caller: “How hard can it be! You sold me this game! Just tell me!”

Me: “Sir, I’m sorry but I don’t play every game there is and I wasn’t even here yesterday, but it’s—”

Caller: “Never mind!” *click*

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