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Doesn’t Understand The Custom Part Of Customer, Part 7

| Houston, TX, USA | Extra Stupid, Technology

(I work at a video game store who allows customers to trade in games. I answer the phone.)

Me: “This is [Store]; how can I help you?”

Customer: “Yeah, I bought a copy of Grand Theft Auto V and it’s all scratched up and won’t work. Can I trade it in for a new one?”

Me: “Did you get the warranty? If not you can trade it in for something but we will mark it as defective.”

Customer: “No. I bought it at [Different Store]. I just wanted to trade it for another one.”

Me: “So you want a straight trade for another copy? Even though you bought it at [Different Store]?”

Customer: “Yeah. I need a new one since mine doesn’t work.”

Me: “Yeah… that’s not going to happen.”

Customer: “Really? Why not?”

Me: “Have a good night.” *hangs up and turns to my manager* “I think I have had my daily dose of stupid for the day…”

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 6
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 5
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 4

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The Mother Is The One That Got Burned

| Pasadena, CA, USA | Bad Behavior, Family & Kids, Health & Body, Popular

(I work at a large chain video game store and my girlfriend will come into the store close to the end of my shift almost every day. About six years ago she got into a really bad car wreck and had about seventy-five percent of her body burned and has some pretty bad scarring on her arms and face. A woman with a boy and girl, both under ten, has been staring at her for a while before she walks up to me.)

Woman: “I would like to ask for that girl to be removed.”

Me: “Why do you think she needs to leave?”

Woman: *scoffs* “Her face is scaring my kids!”

(I am fighting back the urge to scream at her because my girlfriend can clearly hear her and is very self conscious about her scars.)

Me: “I can’t tell her to leave if she hasn’t done anything.”

Woman: “I’M IN HERE TO BUY THINGS! SHE HAS JUST BEEN STANDING HERE FOR TEN MINUTES!”

(By now my girlfriend looks like she’s about to cry.)

Me: “If your kids are scared of someone who almost died then you are clearly not doing the best job at teaching them to accept people who are different!”

(We left as my girlfriend started crying. It took me almost an hour to get her to calm down.)

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Should Have Called Ahead For Duty

| Santa Ana, CA, USA | Technology

Me: *answering the phone* “Hello, how can I help you?”

Customer: “I’m looking for the game Call of Duty.”

Me: “Um… sure which one?”

Customer: “I don’t know! Black something!”

Me: “Oh Black Ops! For which console?”

Customer: “I DON’T KNOW! IT’S BLACK SOMETHING! NINTENDO!”

Me: “Okay, for the Wii or DS?”

Customer: “YOU KNOW WHAT? JUST, F*** YOU!” *hangs up*