Can’t Help Those Who Won’t Help Themselves

| CA, USA | At The Checkout, Bad Behavior, Technology

(The entire network for my store and the stores in my district have gone down, preventing us from looking up customer accounts and values for electronic devices. A customer comes in to have an estimate for selling an iPhone.)

Customer: “How much can I get for this?”

Coworker: “Our system is down right now, so unfortunately we cannot look it up.”

Customer: “You can’t even try?”

Coworker: “Well, let’s give it a shot.”

(My coworker starts loading the screen, and the system only loads about halfway before failing.)

Coworker: “Since it’s still not working, I can give you the number of another store that does have their system functioning so they can give you an estimate.”

Customer: “So you mean I have to call them, and you can’t tell me here?”

Coworker: “We cannot.”

Customer: “Why not?”

(I have just clocked off, but decide to interject to help explain the situation.)

Me: “Our system is down, preventing us from looking up the estimate. However, this store can give you an estimate. Additionally, you can go onto our store website and find an estimate there.”

Customer: “So you’re telling me you can’t help me?”

Me: “Through our system we cannot, but I have provided you two alternatives to help you out.”

Customer: *starts leaving* “Dumb-a** b****, won’t even help me out and look it up for me.”

Another Customer: “Their system is down lady! Gosh, what is her problem?”

Grand Theft Promises

| Oxford, MS, USA | Family & Kids, Technology, Theme Of The Month

(I am a customer at a video game store, when a mother and her child, who can’t be more than seven, walk in.)

Kid: “I want these games, Mom!” *hands her several sports games*

Mom: “Okay, well, we’re gonna get them used because they’re cheaper.”

Kid: “I also want this game!” *hands her ‘Grand Theft Auto IV’*

Mom: “Well, here’s a used copy, so I guess it’s okay.”

Me: *quietly, so the kid doesn’t hear* “Ma’am, I hate to interrupt, but Grand Theft Auto isn’t a game for children. In that game, you can buy a hooker, beat her up with a baseball bat, and steal her money.”

Mom: “You can do what now? What’s this game about?”

Me: “It’s about stealing cars and killing people. It’s not a game for children.”

Mom: *to kid* “Hey! You promise you ain’t gonna do none o’ that?”

Kid: “YEAH!”

Mom: “Well, okay then!”

Mass Defect

| Copenhagen, Denmark | Bigotry, Technology

(I’m a female employee in a video game store. The latest edition to the ‘Mass Effect’ series has just come out, which I happen to be a great fan of. A customer approaches my coworker.)

Customer: “Hello, I’d like to get this game for my son. I heard it is the new one?”

(The customer holds out a copy of ‘Mass Effect 2’ for PC, which is not the newest one.)

Coworker: “Yeah, I think so, I am not sure. Let me ask my coworker.” *refers to me* “Is that the right one?”

Me: “No, that’s the previous one. Please follow me, and I’ll show you where they are.”

Customer: *snorts* “That’s alright missy; I’ll take your coworkers word for it. Why don’t you go back to your Pokémon?”

Me: “I promise you, sir, that’s not the game your son wants. If I can just—”

Customer: *to my coworker* “Can you ring this up for me, please?”

(My coworker seems a bit unsure at this point, but decides to ring it up for him anyway. The customer walks away happily with his purchase, and I make nothing more out of it. A few hours later, the customer comes storming back in, literally SLAMMING the game on the desk.)

Customer: “What the f*** is wrong with you people? Have you NO knowledge whatsoever about what you’re selling?! You got me the wrong game! My son already has this! Talk about a f****** rip off!”

(I quickly snatch a copy of ‘Mass Effect 3,’ and join them at the desk.)

Me: “Excuse me, sir, but I believe this is the game you were looking for.”

(The customer stares at the game case, clearly getting more angry.)

Customer: “Well, why the h*** couldn’t you have showed it to me earlier?!”

Me: “Because you wouldn’t allow me to. You told me to go back to my Pokémon.”

(At this point, the customer blushes greatly, but before he can say anything else my coworker intervenes.)

Coworker: “Let’s just make a return on that game and ring you up the right one.”

(The customer agrees, and is acting much calmer during the transaction. I’ve gotten quite used to prejudices at this store because of my gender, but at this point I was just happy his son could finally enjoy the right game!)