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Ducking Out Of The Guilt Trip

| Tampa, FL, USA | At The Checkout, Bad Behavior, Family & Kids

(I’m in line at the register behind a woman who is carrying a baby on her hip and has a young boy who is exchanging his old video games for store credit. The cashier, who is a young woman around my age, has a small clip in her hair that looks like a little rubber duck.)

Woman: *pointing at the hair clip* “Oooh! It’s a ducky! It’s a ducky! Do you see the ducky?”

Baby: *the baby is too young to talk, but sees where she’s pointing and smiles and babbles happily*

Woman: “Awww, you love duckies! Duckies are your favourite, aren’t they? I bet you wish you had that ducky! Do you want that ducky?”

(This goes on for an increasingly uncomfortable length of time. The cashier keeps inspecting the games being traded in and doesn’t react other than to give a polite smile and laugh, while the woman keeps pointing at the hair clip and essentially goading her baby.)

Woman: “Aww, you don’t have the ducky! I bet you want that ducky! Poor baby loves duckies!”

(The baby, who was previously behaving perfectly, is clearly starting to get confused and upset. It begins to cry. Meanwhile, the cashier has finished with the transaction.)

Woman: “Oh, oh! I guess we have to say goodbye to the ducky! But you love duckies, don’t you? I guess it’s too bad! You have to leave the ducky! It’s so sad!”

Little Boy: *looking embarrassed* “C’mon, Mom, I’m done.”

(The woman stands there for a moment longer, staring at the silent cashier who is still smiling politely, then throws up her free hand in disgust, and turns and storms out with her boy and crying baby, muttering loudly about how “unbelievable some people are.” The cashier gives me a disbelieving look.)

Me: “Was she seriously trying to guilt you into giving your hair clip to some random stranger?”

Cashier: “I don’t even know. I’m just so tired.”

(I just felt sorry for the little boy who was clearly embarrassed by his mother’s behaviour, and the poor little baby who had no idea what was happening and being deliberately upset by its own mother.)

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The Falling Price Of Decency

| AK, USA | Bad Behavior, Crazy Requests, Popular

(I work at a new and used video game store. The old corporate phone number had at some point been changed or disconnected and has since been picked up by some adult hotline.

I make an offer to a customer on a video game that the customer doesn’t agree with, so he declines and says he will take his game to the competitor down the street. While he is gone, the store owner runs an update in their system that updates some game prices and values. About a half-an-hour or so later, the same customer returns and approaches my coworker who is starting his first day.)

Customer: “Hi. I was here a little while ago and your store is offering me more than [Competitor] so I would like to take you up on the offer.”

Coworker: *scans the game, which due to the update, now is worth half as much as when the man first arrived*

(The customer is predictably angry and proceeds to argue with the new employee. He becomes increasingly aggressive until I step in.)

Me: “Is there a problem I can help with?”

Customer: “YEAH! You offered me 28 dollars earlier and now this guy only wants to offer me 10 dollars!”

Me: “Sir, there is no need to speak to my new hire this way and I’ll be happy to assist you. I was the one you spoke with earlier, but we updated our systems after you had left. You did not want our first offer, but now that the update has taken place, this is what we can offer you.”

Customer: “I WANT TO SPEAK TO YOUR MANAGER!”

Me: “I am a manager at this store.”

Customer: No, I want the manager’s phone number! Their personal cell number!”

Me: “You want their personal number?”

Customer: “Yes!”

Me: “Very well” *gives my own number*

Customer: “I’m gonna go call right now!” *leaves for car*

(The coworker is looking nervous at this point and sure enough my phone rings and I answer. After a brief exchange the doors fly open again and in walks the customer.)

Customer:” You think you’re real funny don’t you, you little punk?!”

Me: “Sir, I tried to tell you.”

Customer: “Well, now I want your corporate number. Prepare to be fired, you little s***!”

Me: “Sir, there is no corporate number. Just the store owner. We carry the [Store] title but we are independently…”

Customer: “No more of your bull-c**p! I want that number right now! Prepare for unemployment!”

Me: “Very well.” *coworker’s eyes widen to panic as I give the customer a card with the old corporate number*

Customer: “Thank you! You just wait!” *goes back to car*

(My coworker is frantically asking me why I did that and I patiently wait until the customer returns yet again.)

Customer: “I JUST GOT CHARGED 25 DOLLARS FOR SOME PORN NUMBER! WHERE IS THE OWNER!?”

Me: “Oh, she will be by around 6:30.”

Customer: “She had better be because I’m waiting right outside until she does!”

(Sure enough 6:30 rolls around and the customer is outside when the owner arrives. She has already been filled in and watched the video/audio footage of what happened. The customer comes in and begins to tell his story to which she interrupts.)

Owner: “I’ve seen the whole thing. You were made an offer you didn’t like and decided to go to the competitor. After we ran the updates, you returned and bullied my new hire. My employee tried to tell you the corporate number was no good but you were having none of it. I would like for you to leave now before I call the police.”

(The customer became enraged and began cursing and yelling at the owner before acting like he was getting ready to tower over her. She then pulled out pepper spray and gave him a final warning before he finally left, grumbling angrily.)

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Give Him Free P&P For A Brain

| UK | Extra Stupid, Money

(A couple of customers walk into the store:)

Customer #1: “Hey, they have that Star Wars Expansion you want but is never available on-line!”

Customer #2: “How much is it?”

Customer #1: “Same price.”

(The second looks thoughtful for a moment…)

Customer #2: “Yeah, but it’s free P&P on-line…”

(He didn’t buy it.)

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These Items Are Literally A Steal

| KY, USA | Criminal & Illegal

(The pawn laws in my county require that any item sold to our store must be held for ten days before it can be sold, to make sure it isn’t stolen. To cover ourselves, we hold everything for two weeks. Even though we abide by pawn laws, we work on a more consignment-style basis, meaning that once you sell your items, you cannot get them back.)

Me: “Thank you for calling [Store]. How can I help you?”

Man: *already annoyed, but understandably so* “Yes, I recently had items stolen from me. I have filed a police report, I know who stole them, and I know that they were sold to you. Can I get my items back?”

Me: “I’m really sorry that happened to you. But yes, you’ve done everything that we needed you to do, so we can totally get those things back to you. You will have to come in with the officer who’s been working on your case, but it’ll be no problem.”

Man: *sighs* “Well, can you at least gather my things together so that they’ll be ready when I get there?”

Me: “Of course. Just let me know the name of the person who sold them, and when they were sold to us, and I’ll set them aside with your name on them.”

Man: “His name was [Name] and he sold them at the beginning of June. Around the third.”

Me: “Ohh… well, it’s the end of July. We hold everything for two weeks before we put it out on the floor to sell. I’m happy to go and find anything that is left, but there’s a possibility that your things have already been sold, since they’ve been here for almost two months.”

Man: “Well, how do I go about getting those things back?”

Me: “I mean, you can’t. They’ve been sold to people.”

(He then proceeded to yell at me, telling me the policies of my store, which I tried to explain to him, but he just told me again what kind of store I work in and then tells me to “f*** off,” at which point I hung up. Maybe you should have less sketchy friends?)

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Retail Makes You Unbreakable

| Kansas City, MO, USA | Bad Behavior, Bizarre, Money

(The video game store in the mall I work at isn’t very big and we usually only have two people working at any given time. Since it is slow I decide to take my lunch break and am sitting in the back room eating when a customer slaps open the door to the backroom that is clearly marked “Employees Only”.)

Customer: “Hey! Can I get some help out here?”

(I’m immediately annoyed that he came in our back room and that he’s asking for help while I’m off the clock, but I figure that if he was desperate enough to do that, the sales floor must have gotten extremely busy while I was eating, and decide that I don’t want to leave my coworker stranded with all those customers. So I offer to help and come out to the sales floor. When I get out there I see that there is actually only one other customer in the store, whom my coworker is busy helping. But still, I manage to keep a smile on as I follow Customer to our video game accessories section.)

Customer: “Yeah, I wanted to know how much this controller is.”

(I point to the clearly marked price on the front of the package.)

Me: “It’s $49.99.”

(The customer points a thumb in the general direction of my coworker.)

Customer: “Yeah, that’s what he said when I asked him.”

Me: “You asked him too?”

Customer: “Yeah, but I didn’t believe him.”

(Losing my patience now.)

Me: “Well, the price on the price tag is the actual price.”

Customer: *disbelievingly* “Okay….”

(I turned around and went right back to the back room and my lunch. The real kicker? The controller he was asking about was a name brand controller which has the prices set by the video game company that makes them, so they are the same price at pretty much every store that sells them!)

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