Unfiltered Story #161914

, , | Unfiltered | September 4, 2019

(My family’s caravan park has been around for 20+ years. Among other amenities, a tennis court has been there since it opened. We’ve only owned it for two years and in that time we’ve had a lot of thefts, including tennis rackets for hire. A large family came in, but I mostly dealt with a child and her mother)

Child : I want to hire some tennis rackets please

Me: Sorry, we don’t have any at the moment

Child : (Leaves and comes back with her mother)

Mother: What’s this (Child) says about you not having any rackets for hire?!

Me: I am very sorry, but as I said to her we don’t have any at this time.

Mother: Why on earth don’t you have any rackets if you have a tennis court?

Me: Unfortunately the rackets we did have were stolen and we are unable to replace them at this point in time.

Mother: If you don’t have any rackets, why do you have a tennis court?

Me: I’m sorry? The tennis court has been there for over 20 years…

Mother: So why don’t you have any rackets for hire?

Me: They were unfortunately stolen.

(This went on for 10 minutes. The whole time she was saying we shouldn’t have a court without rackets and that we should close it down/get rid of it)

Wish You Could Bury Your Head In The Sand

, , , | Right | September 3, 2019

(I work in a major Australian hardware store chain. We have a hire shop where customers can hire out large tools or machinery they wouldn’t want to purchase, or only need to use once, like panel lifts and wallpaper steamers. I have only been trained to hire the machines out and don’t have the knowledge yet to tell people how to use them. Most of the time, there is another person in the store who can advise them, or the customer already knows how to use it. In this instance, however, I am alone with no one on-site to help me.)

Customer: “I would like to hire the parquetry sander.”

(Parquetry sanders are used for detailed sanding, usually on parquetry floors.)

Me: “All right. Just so you know, there’s no one here who can advise you on how to use it. What are you looking to sand?”

Customer: “I’m using it to sand back the old floorboards in my spare room.”

Me: “So, it’s not a parquetry floor and you’re just stripping it back?”

Customer: “Yes.”

Me: “I think you should hire one of our basic floor sanders, then; they’re easier to use and cheaper.”

Customer: “No, I know how to use the parquetry sander.”

Me: “Okay.”

(A coworker passes by who knows a lot about flooring.)

Coworker #1: “Hey, why are you hiring out the parquetry sander?”

Customer: “I want to sand back some old floorboards in my spare room.”

Coworker #1: “I think it would be better if you used the basic sander for that.”

Customer: “No, I want to use the parquetry sander, and I know how to use it.”

Coworker #1: “Okay, but just so you know, there’s no one here who can show you how to work it.”

(My coworker leaves, and I start to put the hire paperwork together. Any sander needs sandpaper, and there are a few more bits that need to go with the parquetry sander, and I’m not sure what is best for the job. I decide to ring another store in our chain and check in with their hire shop person there for advice.)

Coworker #2: *on the phone* “So, what does she want to sand?”

Me: “She wants to strip back some old floorboards in her spare room.”

Coworker #2: “Sounds like she needs the basic sander. Like, she could do it with the parquetry one but it will take much longer and be a lot harder.”

Me: *to customer* “He says you should consider using the basic sander. It will be easier.”

Customer: “No, I want the parquetry sander, and I know how to use it.”

Me: “Okay.”

(Over the phone, the coworker tells me all the bits and bobs I need to give her along with the parquetry sander itself. He tells me how to attach the sanding pads and paper to the machine, a basic rundown of how to use it — nowhere near enough to teach someone else how to use it though. I thank him and hang up. I relay all the information he gave me to the customer, and even attach the sandpaper and pads to the sander for her.)

Me: “Okay, so, just one more time, before I take your deposit, are you sure you don’t want the basic sander? It will be quicker, and once again, no one here can help you use the parquetry sander.”

Customer: “No, it’s fine.”

Me: “Okay.”

(I take her deposit, her payment, and her personal details and log them. All up, it comes to well over a hundred dollars.)

Me: “All right, I’ll just get a coworker to help you take this down to your car and load it in, and then you can get started!”

Customer: “Yes, just, before we do that… is there anyone here who can show me how to use it?”

(I stare at her and consider calling the other store back. Then, I give up.)

Me: “Yeah, he’ll be on his shift in about half an hour. Excuse me, I have to help another customer now.”

(I did think the next person came in then for the mid-shift, but it turns out he was on the close that day and didn’t come in for three hours. Hope her floors ended up okay!)

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With No Money, Comes No Parental Responsibility

, , , , , | Right | September 1, 2019

(I’m on holiday and stop at a popular fast food restaurant for lunch. The dining room is pretty busy but I find a free table in an area with only a man and his five-year-old son. I sit down to eat as they get up to leave, but the father leaves his wallet behind. The wallet is clearly visible outside through the windows. I figure if they don’t come back I’ll hand it to staff when I leave. After a couple of minutes, they come back.)

Man: *picking up his wallet and looking inside* “You b****, you stole my money.”

Me: “Excuse me? I haven’t touched your wallet.”

Man: “Don’t lie, you little s***. I had $100 in here. Now it’s gone. Give me my money back.”

(His son pipes up.)

Son: “But Dad, you said I could only have some chips because you don’t have any money.”

Man: “Quiet, [Son]. Listen here, you b****. Give me my money back before I take it back.”

(By this point, a staff member has come to see what all the fuss is about. This employee has been cleaning tables outside the whole time the wallet was left on the table.)

Employee: “Sir, your wallet hasn’t been touched. I could see it the whole time. You need to leave.”

Man: “Listen here. Someone stole my money and I want it back.”

(He goes to grab my handbag when another customer steps in and restrains him, pulling him away.)

Customer: “[Man], you’ve been warned not to pull this stunt again.” *lets the man go* “Now, get out of here before you’re locked up.”

(The man ran out, leaving his son behind, who was now crying. It turned out the man had tried this in a few places and the other customer was a local off-duty cop. The cop called the station to get the boy’s mum’s information. I stayed with the boy until she came to get him. The staff got the boy a kids’ meal and threw in some extra toys. It turns out the father was a drug addict but the courts had given him access visits with the boy.)

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A**hole Mode: Activated  

, , , , , | Right | August 30, 2019

(A man walks up to my register with an iTunes gift card. It’s worth noting that when I started work in retail, gift cards had to be manually activated by the cashiers during purchase, but at the time of this story, this hasn’t been the case for years. Now gift cards activate automatically when purchased.)

Customer: “Make sure you activate the card for me.”

Me: “Don’t worry; they activate automatically.”

Customer: *suddenly looking very annoyed, and talking to me like I’m a five-year-old* “No, you have to activate them; otherwise, they don’t work.”

Me: “I assure you that it’ll activate automatically. It’ll be good to go once you’ve paid for it.”

Customer: “Look. I came in here the other week and bought one of these, and when I got home, it wouldn’t work. I came all the way back to the store, and the lady told me it was because whoever sold it to me had forgotten to activate it for me, so she did it for me, instead.”

Me: “We had to activate them manually once, but that was years ago.“

Customer: “Well, this was just the other week.”

Me: “I don’t know what to tell you, sir. I know for a fact that it’s automatic now. I’ve sold hundreds without complaint. I’ve even bought them for myself and never had an issue using them.”

Customer: “Okay, fine, sell it to me. Just tell me your name.”

Me: *pointing to my name badge* “I’m [My Name].”

Customer: “Okay, [My Name], here’s what’s going to happen. I’m going to purchase this gift card. Then, I’m going to go all the way home and try using it. When it doesn’t work, I’m going to come all the way back and get someone else to activate it. I’m going to explain to them how, despite my constantly telling you otherwise, you refused to activate it. Then, I’m going to make sure you get fired for your incompetence, okay?”

Me: “Sounds good.”

Customer: “Well, okay. I’ll take it, then.”

(He pays for the gift card and it activates. It even prints off the second receipt that says as much, which I show to him.)

Customer: “Thank you. I’ll be back soon; don’t you worry about that.”

(I never saw that customer again, and years later, still have my job.)

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One Final Dessert

, , , , , , | Hopeless | August 17, 2019

I was a young adult dining with my parents at a small Classique French-style fine-dining restaurant. The restaurant seemed to have fallen out of favour. When we arrived, there were only two other tables, both well into their meals. By the time we had finished our mains, we were the only table in the restaurant. We discussed quietly if we should order dessert; we felt guilty keeping the staff there for longer.

Just then, our waiter, who could not have overheard our conversation but had presumably guessed at it, came over with the dessert menus and offered us a complimentary glass each of “noble rot” wine to accompany it if we ordered. There couldn’t have been a nicer way to say “we want you to stay for dessert and continue to enjoy your meal.” We, of course, accepted it, and took our leisurely time over it, as the wine offer implied. The meal was excellent, the service impeccable.

Sadly, fashion had moved on, and the restaurant closed a short while later. 

Salut to the hard-working front of house staff, and the chef and his underlings. I hope they went on to bigger and better things.

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