I Have The Power To Grant You Power

, , , , | Right | February 23, 2020

(I work in a department store. Today, I am the door greeter; I also check bags on customers leaving, direct customers to areas, and answer general questions they might have.)

Customer: “Hi, darl, I know I should be at the customer service desk but there is a long line and you might be able to help here. I just bought this iron but the plug won’t fit into the power point.”

(The customer holds up the iron. I see the plastic cover on the plug and take it off.)

Me: “There you go! Most products come with this cover now.”

Customer: *stares for a moment* “My husband is not going to let me forget this; he was insisting the product was fine and I didn’t believe him. Thanks, darl!”

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Unfiltered Story #187002

, , , | Unfiltered | February 23, 2020

(In BC, up until a few months ago, the liquor stores would display prices with the tax included included, so you would just pay [display price]+deposit. Then new legislature changed that, in order to be ‘more transparent in pricing’, so now it’s [display price]+tax+deposit. Personally, I just find it annoying because it’s harder to add it up in my head before I get to the till. I’m the idiot customer in this story, as I had known about it for at least a week or two before this. I have come in with my girlfriend and grabbed a single beer priced a little above $3, and have already gotten out exact change for it and deposit.)

Cashier: “Okay, that’ll be [amount over $4].”

Me: “Wait, what? How much of a deposit are you charging on that thing?!?”

Cashier: “Well, you see, there’s this new legislation…”

Me: “Ohhh riiight, the TAX. Dammit. Okay, here you go,” *I get out another dollar* “I liked it better the old way…”

Cashier: *laughs* “Me too. I have to explain it all the time to people.”

Girlfriend: “Oh, and I bet at least a couple of them are already a bit buzzed when they get here.”

Cashier: “Yeah. sometimes. Well, here you go, have a good night!”

A Bad Spell Of Upsell

, , , , , | Working | February 19, 2020

(I work for a store that demands we try to upsell, like asking about pillowcases if the customer has bought pillows. I have been asked by a customer for silver spray paint.)

Me: “I’m sorry, but we don’t carry spray paint.”

Customer: “Can you get it in for me?”

Me: “No, it’s not legal for us to sell it; we don’t have a license.”

Customer: “All I want is silver spray paint. You have paints; you have to have it.”

Me: “I’m sorry, but perhaps you can try [Hardware Store]. All we have is this silver paint in our non-toxic kid’s range. Would you be able to use this, instead?” *picks up a bottle off the shelf we are standing next to*

(A few days later, our area manager comes into the store and calls me to the office.)

Manager: “I’ve been sent to give you a written warning because you have a customer complaint.”

Me: “What for?”

Manager: “A customer complained that you tried making her buy non-toxic silver paint when she wanted silver spray paint. And she didn’t appreciate that you tried making her feel guilty for not caring about the environment.”

Me: “What? She was demanding spray paint; all I did was show her that we only had the silver in the non-toxic kid’s range and asked if she might be able to use it, instead.”

Manager: “Well, make sure you don’t do this again.” *pulls out warning pad*

Me: “I’m not going to accept a written warning.” 

(She looks at me and realises I am serious and am about to walk out.)

Manager: “Uh, how about I skip the written warning and just class this as a verbal warning?”

(I am not impressed with a verbal warning.)

Me: “So, if a customer asks for a product that we don’t have, but we have one that they might be able to use, what are we supposed to do?”

Manager: “Just don’t make the offer.”

(For the record, customers complain all the time if we don’t offer them a substitute and I spent the rest of my employment wondering when I was going to get written up for not offering substitutes. I quit a couple of months later.)

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Their Mistake, Period

, , , , , | Working | February 14, 2020

My partner and I have ordered some new doors for our house. The salesperson was excellent; knowledgeable and friendly. He arranges for someone to come measure up our place.

A man comes out to our house to do the measuring; he turns out the be the owner. He, too, is very friendly. He advises he’ll go back to his office, draw up a quote, and let us know the price. 

He calls the following day and we are happy with the cost, so he says he will email an official quote through for us to pay a deposit. After a few days, we haven’t received anything, so I give him a call and he resends it.

The next day, I still haven’t received anything, so I give him another call and confirm my email address with him. It turns out he’s been putting a period in it (i.e jane.doe) when there shouldn’t be one. He says he’ll send the quote again.

I still receive nothing, so this time I email the owner, hoping he can just reply directly to me. Still nothing.

Another few days later, he calls me; I think he must want to discuss the emails, but nope! His shop carpenter has looked at the measurements he came and took from my house and told him they make no sense. He needs to come back out to the house and measure them again. So, we make a time and out he comes. 

When he is back in my house and in person, I discuss the email situation. He adamantly tells me he fixed it and shows me the order form he has in his hands to prove it… and what do you know, it’s still wrong. I write on his form my correct email address, even writing “NO DOT” next to it. Off he goes again.

Finally, he successfully sends me the quote, I pay it in full, and I email him remittance. I’m sure you can guess where this is going, but no receipt is returned. I call, ask for the receipt, he says he’s sent it. He reads the email address out to me on the phone…

“J-A-N-E-DOT-D-O-E…” and around we go again.

Our doors have finally been installed and are excellent — and thankfully the right size! — and the staff were nothing but friendly, but wow, what a trip to get there! And before you say I should have taken my business elsewhere when it started going wrong… I know. Hindsight is a b**** like that.

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My Only Preference Is To Annoy You

, , , , , | Working | February 12, 2020

(Over the next few weeks, we have to complete some mandatory paid training at work. It’s being run at various times on Tuesdays and Wednesdays for the next three weeks. My supervisor approaches me during one of my shifts.)

Supervisor: “Hey, are you working Tuesday or Wednesday next week?”

Me: “I’m working both days.”

Supervisor: “Do you think you could come in an hour earlier on one of those days and do the training?”

Me: “Sure. Which day?”

Supervisor: “Take your pick, Tuesday or Wednesday. Which would you prefer?”

Me: “Either or. It makes no difference to me really. Whatever’s easiest.”

Supervisor: “Both work. Just pick one.”

Me: “Okay, I’ll take Tuesday, then, and get it out the way sooner, I guess.”

Supervisor: “Oh. Is there any way you could do it Wednesday, instead? The Tuesday group is full.”

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