Present Email, Prepare Fail

, , , , , | Working | September 19, 2019

(I need one of my car headlights changed, so I pop into the nearest auto parts store to get them to do it for me. As I enter the shop, I take note of the many promo banners hanging from the ceiling, stating that if you sign up online using your email address for a store loyalty account you’ll get 10% off your next purchase. I quickly pull out my phone, sign up on their website, and then approach the counter. It should be noted that there are no codes or barcodes in the email I receive that would need to be surrendered; it’s just a generic “show this email in the store for 10% off” email.)

Me: *ready to pay, but before any services have been rendered* “I have this email here for 10% off, too, please!”

Worker: *looks at me like I’m stupid* “You can’t use that. You have to print it out and show it to us on paper.”

Me: “Oh, I’m sorry. I assumed because all these signs say to sign up online and on the spot, I could just show you the email? The email says to present it in the store; it doesn’t mention printing it.” 

Worker: “No, you have to print the email. You can’t just show the email.” *calls a manager over* “She wants to get the discount without printing the email.”

Manager: *also looking at me like I’m daft* “Okay… How about you forward us that email, and we’ll print it out ourselves?”

(I understood that perhaps they just wanted some physical evidence to balance their register, so I forwarded the email while the manager went out the back to retrieve it. And then, I waited. And waited. I waited for ten minutes while nothing happened and no one acknowledged me further, even though I was still standing at the register. Eventually, I walked out of the store and headed to the next nearest shop, whose staff were a breath of fresh air and went above and beyond to help me. They have earned my loyalty for good even without any discount offers!)

Related:
Email Fail, Part 23
Email Fail, Part 22
Email Fail, Part 21

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That’s Why They Call It A Day Job

, , , , | Right | September 19, 2019

(I work part-time as a cashier at a major grocery store. I am also completing my second university degree. A rather posh-looking, middle-aged woman approaches my register and unloads her basket.)

Customer: “Is this what you do all day?”

Me: “Sorry?”

Customer: *gesturing to my register* “Is this what you do all day? You stand here scanning things. Is this what you plan to spend your whole life doing?”

Me: “No, I do… other things.”

Customer: “Well, I should say so. Hmph!”

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Take Council In Your Words

, , , , , , | Right | September 12, 2019

(I work as a receptionist in Melbourne for a company with multiple branches, one of which subcontracts to a [Nationwide Telecommunications Company] upgrade which is rather unpopular, meaning I’ve dealt with a fair few disgruntled callers, but this one really takes the cake. An upset woman calls up demanding to speak to a manager of our telecommunications branch, demanding that a piece of equipment just outside her home be replaced or upgraded because it’s not been done properly. Our staff have spray-painted a big cross on it as we can’t proceed with the upgrade due to the equipment being unsuitable or damaged. Unfortunately, we have no control over the equipment, as it’s previously installed by [Telecommunications Distributor] and is outside of our scope of work and is the property of [Distributor], but the woman is refusing to listen to me and demanding to speak to a manager. Technically speaking, she is not our customer, as our customer is [Distributor] and not the end user.)

Me: “I’m sorry, but the best thing I can do for you is forward you to the [Distributor] faults line to handle…”

Woman: *snappily* “Well, I’m not even their customer; I’m the customer of [Telecommunications Provider], so I want to talk to your mob, instead.”

Me: “Hang on. Have you spoken to [Provider] about your concerns about this yet?”

Woman: “No, but your mob are in the area doing work on the equipment, so you can repair and replace it while you’re there. My concern is that your mob won’t do the work which means I’ll be unable to use phones and Internet when [Nationwide Telecommunications] upgrade is complete, meaning I’ll be left without Internet or phone lines.”

Me: “Well, technically, that’s not accurate, since wireless options exist, as well. Anyway, we still aren’t involved and you’ll need to speak with—”

Woman: *cutting me off* “Well, don’t take this personally, but I feel like your mob just aren’t going to do the work because it’s in the ‘too hard’ basket, and then you’ll be gone, and I’ll be stuck!”

Me: “I understand, but—”

Woman: “So, let me speak to a manager already!”

Me: *sighing inwardly* “Again, unfortunately, our customer is [Distributor], meaning you’d need to speak with them about any issues you may have. We have no control over what may exist or not; we’re just in the area doing upgrades.”

Woman: “In that case, I want to talk to your manager as your staff have defaced my property!”

(I’m a bit perplexed; our staff are trained to not do any sort of damage to private property. It’s also important to note here that in Australia, anything past a dwelling’s driveway, such as the pavement and the nature strip, belong to the local council, and not the individual homeowner.)

Me: “Hang on. I thought you said that the markings were on the pavement.”

Woman: “Yes! It’s on the pavement and the equipment; they’ve defaced my nature strip!”

Me: *deadpan voice* “Technically, that doesn’t belong to you. That belongs to the council.”

(Pause.)

Woman: “You know an awful lot for a receptionist. Fine, I’ll call the council, and call [Distributor] and the ombudsman to sort this out!”

Me: “That’s fine. You have a nice day, then.”

(I hung up the phone on her at that point. I honestly don’t know what she expected the company I work for to do, especially when I kept telling her she had to contact [Distributor] to sort it out, as we had no control over it!)

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Cabin Filters Can’t Filter Out The Duds

, , , , , , | Right | September 12, 2019

(I am an assistant store manager at an auto retail store. I have worked for the company for eleven years, four of them in management; I am also female. Our parts guide won’t give you the parts unless you pick the car out, down to the specifics.)

Me: “[Store], [Location]. This is [My Name] speaking.”

Customer: “Hi. I’m after a cabin filter.”

Me: “Yeah, no problems. What’s it for?”

Customer: “A cabin filter.”

Me: “Yes, what’s it for?”

Customer: “A cabin filter.”

Me: “Yes, a cabin filter. What car is it for?”

Customer: “Oh, sorry. A 2008 Mitsubishi Lancer.”

Me: “No worries. Is that the 2-litre or the 2.4?”

Customer: “A cabin filter. Not a regular air filter.”

Me: “Yes, mate, I’m well aware of what a cabin filter is. I need to know what car it’s for so I can tell you if we have it.”

Customer: “Oh, ah… 2.4.”

Me: “No worries. It’s [price], and I have three in stock.”

Customer: *click*

(The store manager looks over at me and raises an eyebrow.)

Me: “Guess he couldn’t hear me over my ovaries.”

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Maybe He Overheard There Were “Fine People On Both Sides”

, , , , , | Related | September 10, 2019

(My six-year-old son is reading a book about “boys who dare to be different.” He is going to take it to school for share time, so we’re looking for one of the stories he can explain to his classmates.)

Son: “I want to talk about this one!”

Me: “Oh, that’s Hans Scholl [WWII resistance fighter]. I don’t think your class is ready for learning about Nazis.”

Son: *excitedly* “But I like Nazis!”

Me: “Nooooo, we don’t like Nazis…”

Son: “No, I really like the Nazis!”

(I explained that Hans Scholl was fighting against the Nazis and gave him a brief rundown on why we really, really don’t like the Nazis.)

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