Don’t Judge A Thief By Its Cover

, , , , , | Legal | December 21, 2018

(My manager and I are discussing a few matters, including the fact that she doesn’t think I take customer theft seriously because I didn’t follow a customer around that she didn’t like the look of. Another supervisor has come to us.)

Supervisor: “There’s a woman who wants a refund, but I think there’s a problem with it and need someone to check it.”

Manager: “You’re a supervisor; just give her the refund and bring it to me later to authorise it.”

Supervisor: “She also wants $300 in gift cards.”

Manager: “Well, just sell them to her, and give her a refund for the sheets and sewing machine.”

Me: “Wait, what? Show me the receipt.”

(She gives it to me, and I notice it’s for some items I recognise, even though it’s from another store and also has $300 in gift cards on it.)

Me: “Oh, s***, [Manager], you need to come down for this; I think it’s that wom–“

Manager: *cuts me off* “I have other things to do;do what you have to.”

(I quickly head to the counter and find that the customer has left, leaving all of the items she is returning on the counter.)

Me: “Where’s the customer?”

Coworker: “She said she would be back; she just went next door.”

Me: “Okay, thanks. I just need to pull up a couple of sales from a couple of weeks back on the register before she comes back.”

(I pull up the sales, which were reported by the bank as credit card fraud. I note that the customer has joined our store incentive scheme for the sales and cross-check the latest receipt to see if the name matches. Two letters in the name are transposed. I quickly call our security officer so I can gain access to our CCTV footage, tell the staff to let me know when she returns, and race back to the office with the supervisor.)

Manager: “So, are you done wasting time doing something [Supervisor] should have done? What do you think you are doing with that? ” *indicating the CCTV system* “You can’t touch that without permission and a passcode.”

Me: “I have it; you need to look at this now.”

(I pull up footage that shows me turning a corner, and the customer spotting me coming and pretty much running out the door as she says something to the counter staff.)

Supervisor: “That’s her.”

Manager: “What’s her? It’s just a normal customer, nothing up there.”

Me: “It’s the credit card fraud woman.”

Manager: “Doesn’t look anything like her; she looked shifty and this lady looks fine.”

(I pull out my phone and show a picture I took of the CCTV monitor the last time she was in.)

Manager: “Oh, it is her. How did you know?”

Me: “She always buys the same things: sheets and sewing machines. Oh, and also $300 worth of gift cards.”

(I checked our outside cameras and found she’d driven off in a car that clearly showed the number plate. She had scammed our company for over $10,000, and other companies, as well.  She usually would hit each store once, but for some reason came back to our store. She ended up going to prison for five years.)

As You Please

, , , , , | Right | December 19, 2018

(I am driving through the drive-thru of a popular fast food chain, when I reach the order speaker.)

Me: “Hello! Can I please get two frozen [Soda]s?”

Cashier: “You sure can!”

Me: “And can I please get two frozen lemon, lime, and bitters?”

Cashier: “I dunno…”

Me: “Pleeeaaasse?”

Cashier: “All right, but only because you said ‘please’!”

(At the payment window.)

Cashier: “That’s $4, thanks, and only because you said ‘please’!”

Me: “Well, my mother always told me manners would get me far in life. She wasn’t wrong!”

Kind People Don’t Have System Errors

, , , , , , | Hopeless | December 16, 2018

I’ve been going through a bit of a rough time lately and living from paycheck to paycheck. The day I get paid, I can’t sleep, and I head to the ATM at 4:30 am leaving my partner at home with our two kids.

Since I’m with a bank that has recently shut most of their branches, I have to use a different bank. The ATM gives my card back without the cash before displaying a system error. I check my online banking to find it has taken the money from my account but not actually given me the cash.

I call my bank to find out I have to go into a branch to dispute it and it will take up to two weeks. By the time the bank opens, I’m a complete mess, I have two kids that need nappies and formula, we have no food in the house, both my partner and I need medication, and we have rent to pay.

The first employee fills out a dispute transaction form and then tells me there’s nothing else they can do as I’m receiving government benefits — which actually is this bank’s policy on overdrafts. She then gets the branch manager. The manager spends over an hour on the phone but reassures me that if they can’t sort it out today, she will give me $100 out of her own account to make sure we at least have the basics until it’s sorted out or until my partner gets paid in a few days.

In the end, she manages to get an overdraft for the full amount I am due. I truly believe she would have given me the money from her own account, too. Before I leave she gives me a hug.

To the manager of the branch of a small, out-of-state bank in Melbourne City, if you’re reading this, thank you for going above and beyond for a very stressed-out, crying woman. Your kindness and understanding are amazing.

Shouting At Terrified Teenagers — THAT’S What I’ll Do Today!

, , , , | Right | December 16, 2018

(I am fourteen and have just started my first job at a fast food place. I am a few orders into my first shift, still unsure about what to do.)

Customer: “I want a [meal] with [drink].”

(I put the order into the register, without needing help finding anything for the first time ever, but I’m still extremely nervous, as it’s my first day.)

Me: “Sure, that’s [total].”

Customer: *hands me cash*

Me: *whilst handing change* “That’s [amount].”

Customer: *glares* “YOU COULD HAVE AT LEAST SAID, ‘THANK YOU,’ WHEN I GAVE YOU THE MONEY!”

Me: “I’m… sorry?”

(A few minutes later, after bagging his order and making drinks myself without any mistakes, but even more nervous now…)

Me: “Here you are, sir, enjoy your night.”

Customer: “YOU COULD F****** SMILE!”

Me: *forces terrified smile* “Sorry.”

Customer: *storms out*

Unfiltered Story #132743

, , , | Unfiltered | December 13, 2018

(I am getting groceries my friend, who is ahead of me at the register.)

Cashier: “Hi, how are you today?”

Friend: *distracted* “Fine.”

(I move up.)

Cashier: “Hi, how are you today?”

Me: “Good, thanks. How are you?”

Cashier: “Oh my god. Somebody finally asks me!”

(We chatted as she scanned our items. Turns out she had nearly finished her shift and not a single customer had asked how she was or really acknowledged her. Be kind to retail workers!)

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