It’s The Prescribed Law

| OH, USA | Crazy Requests, Criminal & Illegal

(One of my coworkers is relatively new and often sounds unsure when repeating information or instructions. Clients tend to try to take advantage of that, and my coworker isn’t confident enough to know when to put her foot down.)

Coworker: “Can you help me with this call? [Client] wants a prescription refill for [Patient]. I checked with [Doctor] and she said we need to do an exam since we haven’t seen [Patient] in so long, but [Client] isn’t liking that answer.”

Me: “Yeah, sure.” *picking up phone, to [Client]:* “Hi there, this is [My Name]. [Coworker] said you had some questions about a prescription refill for [Patient]?”

Client: “Yes! I need a refill of [medication] for [Patient], but the other girl said that [Patient] needs to be seen first! She HAS been seen!”

Me: “According to our records, we haven’t seen [Patient] in almost 18 months.”

Client: “No, no! I took her to a vet in [State]! She HAS been seen!”

Me: “Well, ma’am, pharmacy law states that in order to write a prescription we have to have physically seen a patient within the last 12 months.”

Client: “That’s ridiculous. I can’t believe that!”

Me: “I apologize, but the law is the law.”

Client: “Well, what am I supposed to do, then?!”

Me: “I can either set up an appointment to get [Patient] seen–”

Client: “But she HAS been seen!”

Me: “—or you can contact the vet in [State] that saw [Patient] to see if they will send over a prescription.”

Client: “Can’t you call them and get the visit history?”

Me: “I could, but that doesn’t change that we need to physically see [Patient], here, in the office, for an examination, before one of our doctors would even consider writing a prescription.”

Client: “I just don’t understand why you won’t write a prescription!”

Me: “Because it is illegal. You are asking us to break the law.”

Client: “Well, you’re useless, aren’t you!?” *hangs up*

Some Customers Just Need A Hug

, | Minneapolis, MN, USA | Language & Words

(The idiot in this case is myself.)

Vet Clinic: “Is this an emergency or can you hold?”

Me: *flustered because I was expecting the standard ‘Can I help you’ greeting, and realizing I was in trouble halfway through* “Sure, you can hold… me.”

Making A Dog’s Dinner Out Of It

| Chattanooga, TN, USA | Extra Stupid, Food & Drink, Pets & Animals, Popular

(It was a usual problem, client comes in with an adult dog that has been vomiting and having some diarrhea. I start to go over a few basic questions with him.)

Me: “So, has everything else been normal before this started? Nothing out of the ordinary?”

Client: “That’s right; it just started randomly yesterday.”

Me: “And there’s absolutely nothing he could have gotten into, like chemicals or sweets?”

Client: “Nope, not that I can think of.”

Me: “Okay, what kind of dog food does he eat?”

Client: “Oh, he doesn’t eat dog food.”

Me: “Oh? So you make his meals? Boiled chicken and the like?”

Client: “Not exactly. I feed him what he likes to eat.”

Me: “…and what might that be?”

Client: “Well, yesterday I gave him two blocks of Colby Jack cheese and some leftover chocolate donuts, and the day before he had a few chicken wings and some ice cream.”

Me: “…”

(Needless to say, we did some X-rays to make sure there were no chicken bones, gave the owner a list of things you should not feed your dog, and sent him home with some actual dog food.)

Dead Bird-Brained

| VA, USA | Crazy Requests, Pets & Animals

(I work at an all species vet clinic. The receptionist pages back, in a worried tone, for a tech to come up to discuss issues with bird food with a client.)

Me: “I understand you have some questions about bird food?”

Client: “Yes! I keep this bag of chicken scratch in my barn and there’s a dead bird in it!”

Me: “Oh, my. That certainly isn’t right! I see the bag has a label from—”

Client: “Who put it there?”

Me: “Excuse me?”

Client: “Who put it there? Who’s trying to poison my chickens?”

Me: “I’m sure no one’s trying to poison your chickens, sir. It’s possible a bird flew in—”

Client: “You sell tainted food to get chickens sick. That’s how you make money!”

Me: “Sir, I can assure you we would not risk an animal’s health to make money. I see the bag is from [Farming Supply Company]; we do not even sell that food. It may be a quality control issue on their end, so I would definitely contact the company to report it. Their number is right here on the bag. I would not use this bag to feed your chickens.”

Client: “So, you didn’t put the sea bird there?”

Me: “No.”

Client: “Okay, have a nice day.”

Need Some Ma’am Malm

| MD, USA | Extra Stupid, Pets & Animals

(I’m a technician, going over discharge instructions for a dog with an eye injury. I have a reputation for getting more and more polite the more difficult or foolish the clients become.)

Me: “So you’ll need to put these drops in his eye three times a day for the next two weeks, and make sure he wears his E-collar.”

Client: “Will it make him not want to eat?”

Me: “You can take the collar off while he’s eating, but put it right back on afterwards and don’t let him scratch the eye.”

Client: “No, the drops. Will they make him sick to his stomach?”

Me: “No, ma’am. They don’t cause nausea.”

Client: “Do they taste bad? Can I mix them with peanut butter? That’s what I do for his other pills.”

Me: “NO! Ma’am, these are EYE drops. He shouldn’t eat them. They go in his eye. It’s a topical medication.”

Client: “Ohhh. Do I put them in both eyes or just the squinty one?”

Me: “Just the squinty one, ma’am.”

Client: “Are you sure? What if his other eye gets squinty?”

Me: “Yes, ma’am, I’m sure. He has a scratch on his eye. Those aren’t contagious. I promise.”

Client: “Well, I’ll put them in both eyes anyway, just in case.”

Me: *gives up* “Sure, ma’am. Just make sure to keep up with the drops in the affected eye for the full two weeks. If you run out early just come in and we’ll get you some more.”

(The client leaves, and the practice manager comes out from behind the desk where she’d been sitting trying not to laugh.)

Manager: “I bet [Veterinarian] five bucks she would be a seven Ma’am-er, at least!”

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