Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

If I’m Lyin’, My Son Is Dyin’

, , | Right | CREDIT: HenriquesDumbCousin | August 11, 2021

I work for a car rental company as an escalation agent. Basically, when a customer demands a supervisor, I take the call.

Customer: “I was going to cancel this reservation, and much to my surprise, when I clicked the cancel button, it said that I was going to be charged a fee.”

Me: “Can you please tell me why you’re cancelling the reservation?”

Customer: “I was going to take my son to a soccer tournament, so I paid for this rental, but another parent offered to take us to the tournament, so I don’t need the vehicle anymore.”

Me: “Is there a possibility that instead of cancelling the reservation, we could reschedule it for another location or time?”

Customer: “I would, but I don’t travel too often.”

Me: “I do apologize, ma’am, but if I were to cancel the reservation, there would be a cancellation fee.”

Customer: “But your agent never said there would be a cancellation fee. I specifically asked if I could cancel at any time and he said yes.”

Statements like that make me think that the customer isn’t being honest. She insists that she made all the “necessary” questions and that the agent never warned her about the consequences of cancelling the reservation.

Me: “I’m truly sorry, but my hands are tied.”

Customer: “Your hands aren’t tied. I’ve worked for customer service for like a million years. Well, maybe not that long, but I know you can do something about the fee.”

Me: “Uhhh…”

Customer: “I used to work for Customer Service in [Rival Rental Car Company].”

Me: “Different company, different policies, ma’am.”

Customer: “Yeah, but your hands aren’t tied. I could say that my son just died and you’d have to give me my refund.”

I’m unable to believe what this woman just told me.

Me: “If that was the case, I’d require you to send a death certificate, ma’am.”

The customer laughs in disbelief.

Customer: “Oh, my God… What’s the number for corporate?”

I give her the number.

Customer: “Thank you, goodbye.” *Hangs up*

We Wouldn’t Believe You Either, But We Work For NAR

, , | Right | CREDIT: HenriquesDumbCousin | August 4, 2021

I work for a car rental company as an escalation agent. Basically, when a customer demands a supervisor, I take the call.

Me: “Thank you for calling [Company]. My name is [My Name], supervisor. May I have your name?”

Caller: “Hello, my name is [Caller] and I requested to speak to you because I didn’t believe what your agent told me.”

Me: “What seems to be the issue?”

Caller: “Excuse me?”

Me: “The issue, what happened? What did the agent say that you don’t believe him?”

Caller: “I called to make a reservation, and he’s telling me that you don’t have any cars available. I don’t believe that.”

I get some flashbacks to all the reservations I had to refund (with many customers insulting me) a few weeks ago because Texas and Florida were completely sold out.

Me: “And where are you looking to rent a vehicle?”

Caller: “San Diego.”

Me: “I’ll check all locations available.”

Caller: “I’m looking for a standard size SUV or something bigger.”

Me: “I’ll check. One moment, please.”

I check all locations available, and unsurprisingly, most of them are sold out. While checking, I mumble the address so that she knows I’m looking at every location available.

In the end, the only locations with cars available are the San Diego Airport and a shopping center. I inform the customer of this.

Caller: “Well, I don’t believe you.”

For f***’s sake.

Me: “You didn’t believe my agent, so you requested to escalate the call to a supervisor. I’m telling you that we only have vehicles available at the airport and the shopping center, and you don’t believe me?”

Caller: “What locations did you check?”

Me: “All locations in the area.”

Caller: “Which are…?”

There’s no way in h*** I’m going to quote her all the locations in the area. Granted, it’s not too many, but I’m not going to give her that satisfaction after checking each individual location just for her to tell me that she doesn’t believe me

Me: “All locations available in San Diego.”

Caller: “But you’re not telling me which ones. Have you seen what type of vehicles they have? Anything like that? I don’t believe you.”

Me: “Then we have nothing to discuss, have a beautiful day.”

I hung up.

If you’re going to request a supervisor, always be prepared to receive a “no” for an answer.

Was The Whole Thing Just An Attempt At Insurance Fraud?!

, , , , , , | Legal | July 16, 2021

My spouse and I are traveling in San Francisco. We decide to use a car rental service that lets people rent out their personal or spare car. Since I’m most familiar with a particular kind of car, we pick that kind to rent. We buy the optional extra insurance on our vehicle, just in case. One of the things I’ve noticed with [Car]s is that there’s a tendency for the back latch to fall off.

So, we use the app and rent someone’s old used [Car]. The back latch is loose, and I know it’s going to fall off. I warn my spouse and mark it in the damages. No problem.

Sure enough, the latch falls off partway through the trip.

This story, though, isn’t actually about the latch. It’s about what we discover when we are cleaning up the car to return it. In the driver’s side pocket, there is a glass tube with brown residue in it, wrapped in tin foil. And underneath the driver’s seat is a mysterious triangular hole cut in the floor of the car for no readily apparent reason.

My spouse and I figure that it is probably a crack pipe and that the car is probably used in some sort of drug smuggling, hence the triangular hole in the floor.

We debate reporting it to the cops. Ultimately, we decide not to because we are on vacation and we are afraid of what would happen if they got involved.

When we get home, they don’t charge us for the latch… but we charge the insurance we got for the hole in the floor.

It’s Like A Trailer But With Legs

, , , , | Right | June 10, 2021

I work at a gas station. We rent out trailers, and as a result, some people seem to think we rent out other things, as well. I’ve been asked about rental cars or even rental boats; we have neither. This is by far the weirdest question about rental items I’ve ever had — at least, I think she wanted to rent one.

Customer: “Excuse me, do you have horses?”

Me: “…horses?”

Customer: “Yes, horses!”

Me: “As in betting on horse races? Because no, we don’t have betting here.”

Customer: “No! Horses!”

Me: “No, we don’t have horses, either.”

Customer: “Oh, okay, thank you!” *Leaves*

Cheap-Skating Around The Safety Laws

, , , , | Right | May 31, 2021

Caller: “What’s the cheapest vehicle you have available for rent?”

Me: *Checking the computer* “We have a two-door coupe for [price] a day. Did you want to reserve one today?”

Caller: “Yeah, I’ll take it! Is there, like, a passenger limit?”

Me: “There are only seat belts for up to five people.”

Caller: “Is that a strictly enforced rule or like a guideline?”

Me: “Well… it’s really safety and plain common sense not to have passengers riding without seat belts, especially in such a small vehicle. How many passengers do you have?”

Caller: “Well… there are twelve of us total.”


Yes, I suggested our vans. No, he wasn’t interested. And no, I didn’t book his reservation.