They Should Aspire To Do Better

, , , | Right | October 16, 2018

(I work at an electronic cigarette store. The amount of people who know nothing about their devices astonishes me. An e-cigarette tank requires a coil to heat up the juice in order to make it into vapor.)

Me: “Hey there. How can I help you?”

Customer: “I need a coil.”

Me: “Okay, for what kind of tank?”

(The customer points at a battery device, not a tank.)

Customer: “It’s for something like this.”

Me: “Well, that’s just the device that powers the tank; which one do you have for that device?”

Customer: “A tank.”

Me: “What kind of tank?”

Customer: *starting to get mad* “A tank for e-juice.”

Me: “Okay, do you remember the brand of the tank?”

Customer: “It’s an Aspire tank.”

Me: “Okay, which kind of Aspire tank?”

(We have about six different tanks from that one company.)

Customer: “Aspire.”

Me: “Which one?”

Customer: “ASPIRE!”

Me: “Okay, let me show you all the coils we carry from that company.”

Customer: *looks at them* “I don’t know what one goes into it.”

(He finally just picks one and leaves. About an hour later he comes back, screaming at me for a refund.)

Customer: “YOU SOLD ME THE WRONG ONE, AND I WASTED ALL MY JUICE, AND IT POURED ALL OVER THE PLACE!”

(He brought his device in, and it wasn’t even the Aspire brand.)

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Raspberry Lie, Part 2

| Right | October 6, 2015

(I own a vape shop that sells about 200 flavors of e-juice, which customers can sample before purchasing. My employee working today is doing his best to help a difficult elderly customer.)

Customer: “What does the strawberries & cream taste like?”

Employee: “Well, it has a fresh strawberry flavor with a taste of sweet cream.”

Customer: “Does it taste like strawberries?”

Employee: “Well, yes…”

Customer: “Does it have berries in it?”

Employee: “It is an artificial flavoring, so not actual berries, but it does have the flavor of…..”

Customer: “Ew, no! I hate berries! No berries! Take the berries out!”

Employee: “Sir, we have plenty of other flavors you can try. I can not take the berries out of this one”

Customer: “Well why the h*** not?! I want the strawberries & cream without the berries!”

Employee: “I do have a plain cream flavor if you’d like to try it.”

Customer: “NO! I want this one without the berries! You don’t even listen… You know what… This one here says raspberry lemonade. I’ll just take that”

Me: “Sir, a raspberry is a… Never mind. Great choice. Your total is [total]. Have a great day!”

 

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