(I’m a patient sitting in the waiting room of a walk-in clinic. Although I try not to, I overhear the following conversation, as the patient is being extremely loud.)
Patient: “I want to see [Doctor].”
Receptionist: “I’ll see if I can get her for you, but if it’s urgent, we try to send patients in to doctors as they become available, and [Doctor] will be off the clock in twenty minutes. You’ll probably be waiting longer than that.”
Patient: “My friend told me [Doctor] is the best one, and I came on a Thursday because he said she works on Thursdays!”
Receptionist: “I’m sorry you were inconvenienced, ma’am. In future, if it’s urgent, please come in right away. All our doctors are fully qualified to help you.”
Patient: “Well, what about next Thursday? Will she be in, then?”
Receptionist: “Again, if you come late in the day, she may not be able to help you.”
Patient: “I can’t come any earlier! I’m at work until five, and I’m sure as hell not going to take time off if you can’t guarantee that I’ll even get to see the right doctor! This is absolutely ridiculous! I’m coming in next Thursday at 5:30, and I expect to see [Doctor]!”
Receptionist: “Ma’am, it doesn’t work like that.”
Patient: “Well, why the hell not?!”
Receptionist: “Because asking to see a specific doctor at a specific time is called an appointment, and this is a walk-in clinic.”
Patient: *glares at the receptionist, crumples up her sign-in sheet, and stalks out the door*
