It Kart Be Any Clearer
I used to work overnight “graveyard” shifts at a popular Canadian hardware/automotive/everything else store. Because of the hours I worked, chatting with the other staff was pretty much the closest I came to having a social life. As such, I would usually show up somewhat early for my shift to catch up and socialize.
One particular evening, I’m hanging out near customer service, and notice that they seem rather harried. A customer is waiting at the customer service desk, and it turns out he’s there to pick up a go-kart that he’d ordered and had been phoned and told had arrived.
It transpired that he’d been there waiting for some time (quite patiently!), while both of the young women working in customer service were searching for his go-kart.
This particular store had a “hold” room behind customer service, where 95% of customer orders were put when they came in. The remaining 5% ended up being left in the warehouse at the back of the store. (No real rhyme or reason, I guess some warehouse staff couldn’t be bothered to bring those items up to the front.)
When I started paying attention, one of the customer service women had just come back from checking the hold room for the second time. The other one had checked the hold room once and had also searched the warehouse. They were just in the process of explaining to the customer that he must have been phoned in error, when I stepped in and offered to have a quicker search. It’s a go-kart: it can’t be that hard to find, right?
I headed to the hold room and quickly found the go-kart. It turned out that, being a large item (this was a fully rideable one, not a little remote control), it was, surprise, surprise, in a large box. This box was lying across the doorway, literally blocking the access to the rest of the hold room.
Between them, the customer service women had CLIMBED OVER the go-kart six times (three in, three out), without being able to find it.
I hauled it out to the very happy customer, and took my opinion of our customer service staff down a level.
