Last year, my family all flew to Chicago to spend Christmas with my brother. Because my brother lived in a smaller apartment that wasn’t really made to accommodate four other adults for an extended period of time, my dad reserved a rental for the rest of us using a popular website/app where people can list rooms and houses they own.
The place was nice and everything, but it was right across the street from a couple of clubs. They were closed at Christmas but opened right back up. After we left, my dad left a review.
Dad’s Review: “Decent place, not quite downtown, but easy access to various tourist areas. The stairs were a little steep, so be aware. The biggest issue was the clubs right across the street. The unit is probably best for people who are trying to have a guys’ or girls’ weekend but probably not ideal if you’re a family with young kids who are trying to sleep because of the lights of the clubs and the noise.”
That was it. He only pointed out that if someone had young kids, having them stay right across from the clubs might not be conducive.
Apparently, the owner of the rental wasn’t happy with the review. He started messaging my dad and demanding that he update his review. My dad wouldn’t because there wasn’t anything wrong with the review. The owner then started blasting my dad and complaining to the rental company about it. They reached out to my dad.
Company: “We’ve received a report that some items were missing from [Location] after your stay.”
Dad: “And?”
Company: “The owner is claiming you took them. So, you need to cover the replacement costs.”
Dad: “Can we get a breakdown of what was taken?”
The list of items taken? A carbon monoxide detector. That was it.
My dad got into a fight with [Rental Company], one, because he had specifically purchased the extra coverage/insurance for just such a possibility — not that we go around taking random detectors but just in case something happened — and two, because we didn’t steal the detector.
They finally settled things, and my parents didn’t have to cover anything. But my dad was extremely frustrated, especially because when [Rental Company] reached out, it was the middle of January and the owner was claiming he’d found the detector missing sometime in the first week of January. We’d all left by about the 28th of December. So, he either didn’t rent out his unit or even visit it at all during that time, or he was just trying to be a pain because of my dad’s review.
It definitely made sure my dad wouldn’t use that location again.