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Check The Sign

, , , , | Right | March 7, 2022

I work at a place that can’t cash checks; I don’t even have a function on my register. I haven’t been here very long — just a few months. An older man comes to my register and pays for his items. He then puts down a rebate check from a cable company and doesn’t say anything. I pick it up.

Me: “I’m sorry, what did you need?”

Customer: “I need cash.”

Me: “Um, I’m sorry, but we can’t do that here.”

I point out the big sign behind me that says, “No third-party checks”. I put it back on the counter but he pushes it back toward me.

Customer: *Rather rudely* “Then I want to pay for my things.” 

Uh… you already paid…

Me: “I’m sorry, we can’t do that here.”

I point again to the big sign behind me. The man abruptly picks up his check and starts walking out.

Customer: “What a crappy place. I might be back, no thanks to you.”

I actually started laughing.

Give These Customers A Wide Clearance

, , , , | Right | March 7, 2022

We sell farm and ranch equipment, as well as western wear. We have pretty good clearance in our clothing department most of the time. We’re running some boots on clearance, and all the boots that are on clearance are marked. A lady comes up to buy some boots.

Customer: “No, that’s not right. Those are on clearance.”

Me: “Unfortunately, they aren’t on clearance, because they would have a red sticker.”

Customer: “Well, they must have missed them. That whole aisle was marked on clearance.”

Me: “Let me check.”

I call on the radio, and a coworker in the clothing department tells me that they are not marked on clearance.

Customer: “Give me your manager. That whole aisle is on clearance!”

The manager came up and told the customer that those boots were not on clearance. The customer didn’t believe her, either, and left without the boots. I went to check and wouldn’t you know it? The whole aisle was NOT marked, only certain boots, and it was pretty obvious which ones were on clearance.

Pho Fries

, , , , | Right | February 15, 2022

I work at a Vietnamese Sandwich shop where we sell a variety of sandwiches, salads, and soup (called Pho).

A regular comes in: an older Vietnamese woman with her two grandchildren aged maybe eight to ten years old, a boy and a girl. The girl sits patiently at the table as her grandmother orders, while the boy is happily munching on food brought in from a burger-and-fries fast food place. We’re located in a mall, and while it isn’t within the food court but rather its own attached building outside the mall, it isn’t uncommon for people to bring in food we don’t serve, so this isn’t an issue.

This customer is usually pretty pleasant when she comes in, if not a little blunt and strict in her demeanor, but she’s usually super nice in her intent, and she once bought me a scarf because she noticed I take the bus to work in the freezing, snowy weather. Today, however, she seems a bit miffed.

Grandmother: “I’ll take two orders of the beef pho, please. One adult, one small.”

Me: “All right! Is there anything else I can get you?”

Grandmother: *Scowls* “No… that’ll be all.”

I silently put in the order with a smile, wondering if she is angry at me for some reason. I notice she’s still hanging around the cash register, but before I can ask if something is wrong, she starts venting.

Grandmother: “My family, we love Pho, you see. My granddaughter grew up with it before our family move here so she will eat Vietnamese food. But my grandson…”

She turns to eye her grandson obliviously eating his French fries.

Grandmother: “Oh, no. My grandson no like our family’s food. I tell my daughter to make him our food, but she complains because we in America now! American…”

She shakes her head and rolls her eyes, looking back at me. I’m a little too stunned at the awkward conversation to say anything.

Grandmother: “So I have to buy him [Fast Food Restaurant] before we come here. He won’t eat Vietnamese food.”

She leans closer, her face serious.

Grandmother: “That’s why he so fat.”

I didn’t get the chance to say anything (not that I could) before she shook her head and walked away, mumbling to herself in Vietnamese.

Some People Just Want To Watch The World Burn, Part 14

, , , , , | Right | February 4, 2022

One crabby old lady has gained a little reputation among us for her insane nastiness. Despite coming back again and again, she ALWAYS finds some tiny thing to raise a huge stink over.

I am taking her breakfast order in the drive-thru. She holds up her phone just as I’m taking her card and about to pay her out.

Customer: “I’ve got a $5 reward here.”

Me: “Okay, one second.”

Luckily for her, it’s not too late, so I apply the $5 reward.

Me: “That’ll be [total under $10].”

Customer: “What? That’s still too expensive!”

Me: “Well, you did order our breakfast combo with the coffee, and that includes tax.”

Customer: “That’s still too much money! Let me see the receipt.”

I pass her the receipt along with her card. She studies the fine print intently.

Customer: “Your prices shouldn’t be this high! I shouldn’t be paying this much for this kind of food! I’ll be calling corporate about this today!”

Me: “Okay.”

I hand over her food and coffee.

Customer: “Is there cream and sugar in this coffee?”

Me: “Yes, I believe so.”

Someone else prepared the coffee for me, but I trust my coworker.

Customer: “There’d better be!” *Gazing into her bag* “And there’s only one napkin in here, and no knife to spread the mustard. They never give me enough napkins here!”

The utensils and napkins are right behind me.

Me: “Hold on. I’ll grab you some.”

I give her a full knife, fork, and spoon set, along with a small handful of fresh napkins. She doesn’t thank me as she takes them. These are her final words before she drives off.

Customer: “You people are always giving me a hard time, every single time I come here!”

Me: *Biting my tongue like a piece of gum* “Have a nice day, ma’am.”

Guess some folks really have nothing better to do… and I wouldn’t want to deprive them of one of the few pleasures they’ve got left.

Some People Just Want To Watch The World Burn, Part 13
Some People Just Want To Watch The World Burn, Part 12
Some People Just Want To Watch The World Burn, Part 11
Some People Just Want To Watch The World Burn, Part 10
Some People Just Want To Watch The World Burn, Part 9

Failing To Understand The Situation

, , , , , , | Learning | February 4, 2022

I work as a test proctor at my college in between classes. Finals are upon us, and the testing center is completely swamped. We have a high volume of students taking the final for a general education class that uses a third-party software.

A student taking one of these tests gets up from the computer and approaches my coworker.

Coworker: “Do you have a question, sir?”

Student: “I need to retake it.”

My coworker thinks something may have gone wrong with the software.

Coworker: “What happened to your test?”

Student: “I failed. I need to retake it.”

Coworker: “I’m sorry, sir, but retakes can only be approved by your instructor, and even then, only for emergencies.”

Student: “But I failed. I need to retake it.”

Coworker: “We are truly unable to schedule another appointment for you.”

The student picks up his bag and marches out of the testing room. He heads straight for me at the front desk.

Me: “Finished with your test, sir?”

Student: “I need to retake it.”

His face is emotionless. His voice is completely monotone.

Me: “Hmm, it looks like you were in here to take the [class] final. We cannot schedule retakes for that test, but—”

Student: “But I failed. I need to retake it.”

Me: “But your instructor is the one who handles retakes. You must get in contact with them. However, they aren’t likely to issue a retake unless—”

Student: “I failed.”

Me: “Unless you missed the test due to an emergency.”

He just stands there, completely still, face unreadable.

Me: “Do you have any other questions?”

As mechanically as a robot, he picked up his bag and stiffly walked away. 

Poor guy.