I Want A Hot Chocolate, But Confused

, , , , , | Right | April 10, 2018

Me: “Hey! How are you today?”

Customer: “Great! Hey, do you have hot chocolate, but like… over ice?”

Me: “We can do a chocolate milk for you, absolutely!”

Customer: “No. Hot chocolate, but over ice.”

Me: *sigh* “Yeah, we can do that for you.”

Customer: “Awesome!”

Me: “What size would you like?”

Customer: “Uh, medium.”

Me: “Okay! Anything else for you today?”

Customer: “Nope! That’ll do it!”

(I hand him his drink in a cup we typically serve hot drinks in; we make an exception for cold milk.)

Customer: *drink is already in his hand, so he’s felt the temperature, which is very well cold* “Oh, sorry, but I wanted this iced.”

Customers Come First As Long As They’re You

, , , , , | Right | April 9, 2018

(I work in a coffee shop. My coworker is on her break, leaving me alone. I am helping somebody in the lobby as a lady comes by the drive-thru.)

Me: “Thanks for choosing [Coffee Shop]; I’ll be with you in a moment.”

(I finish serving the lobby guest, and go back to talking on the headset.)

Me: “Thanks so much for your patience; I do appreciate it. What sounds good today?”

Customer: “Can I get a 16-ounce hot chai?”

Me: “Absolutely! Anything else?”

Customer: “No, that’s all.”

Me: “I’ll see you at the window!”

(The customer gets to the window.)

Customer: “I don’t see why I had to wait when there’s no one in front of me.”

Me: “I’m so sorry about the wait; I was helping someone in the lobby, and we are short-staffed at the moment.”

Customer: “There’s absolutely no reason I should be waiting like that! Customers come first!”

Me: “I’m very sorry, but, like I said, I was helping another customer in the store.”

Customer: “This is horrendous service! I’m very close with the owner and her family. I’m going to call her and see to it your employment is terminated!”

Me: *laughs* “You do that, ma’am! Have a fantastic night, and here’s your chai!”

(My coworker happens to be the owner’s daughter. I ask her about this lady.)

Coworker: “I have no idea who the f*** that lady is; she can f*** off.”

(She never did call the owner.)

Unfiltered Story #108253

, , | Unfiltered | April 6, 2018

(It’s fairly late and I am checking in an older couple when an extremely drunk girl in her 20’s comes in. I start giving the rundown on breakfast and how to get to rooms when the girl interrupts.)

Girl: Go to your room!!

(all three of us pause at glance over at her and i continue on while she gives me a nasty look. she tells them to leave a couple more times but I power through and finish with the guests and she comes up to the desk.)

Me: *giving my most professional ‘bring it on’ smile* How can I help you?

Girl: *with a cartoonish slur to her speech* oh I see how it is here. help the rich people first, huh?

Me: That’s really not what I was doing. I was just already helping them when you got here. How can I help you?

Girl: no you just ignore girls screaming for help to help your rich people.

Me: I’m really sorry if I have. I promise I wouldn’t mean to do something like that. are you hurt? are you in trouble? do I need to call-

Girl: No a girl can just scream for help as she’s dragged off right in front of your hotel and you won’t even try to help!?

(I hadn’t been on for very long and there had just been a rush but other than that it had been very quiet outside)

Me: I promise I wouldn’t though. But that sounds extremely serious, did this already happen or are you worried that it might?

Girl: *keeps glaring at me*

Me: Is there anything I can do now for you? are you or a friend in trouble?

Girl: Oh no! you better just keep dealing with your rich people!

(She storms off but on her way out she throws down a large, tall vase and stand and then proceeded to rock our bell desk (probably weighing 3 times what she does) until it too tipped over a little bit into the wall spilling everything out. I was still recovering from a broken leg and the lobby was empty so I just let her have at it until I crutched up and took pictures and locked the door. The next night I looked up to see her and a friend standing at the window straight across the lobby from the desk both staring at me. They stayed there a good 5 minutes before they walked off, while the first girl kept watching me as she walked)

Bad Parenting, No Bones About It

, , , , , | Right | April 2, 2018

(A mother comes up to my register with her young daughter, who looks no more than two years old. Everything is going normally until the customer’s daughter starts to wander toward a candy display a few feet away.)

Customer: “Hey! Do I hear a skeleton?”

(The little girl freezes and turns to her mother with a look of terror.)

Customer: “Do you see any skeletons? You’d better stay by Mommy!”

(At this, the little girl runs back to her mother and clings to her leg, on the verge of tears as her eyes keep darting around the store looking for “skeletons.”)

Customer: *laughs and turns back to me* “She got really scared by a Halloween decoration a few weeks ago. It’s the best for keeping her from misbehaving!”

(I looked back at the shaking toddler and had nothing to say… That poor, traumatized little girl!)

Unfiltered Story #108208

, , , | Unfiltered | April 2, 2018

(In my job I often lose hope for humanity when people come in like this guy. I was up on the teller line when a member walked in:)

Me: Good Morning, how are you?

Customer: Good, I have a question.

Me: Sure, how can I help you?

Customer: Can you fix my T.V.

Me: What?…

Customer: My T.V. is broken, can you fix it.

Me: Um sir, this is a bank…

Customer: So you cant fix it?…

Me: No, we can’t fix it, you’re gonna have to take it somewhere else.

Customer: Well this was a waste of time. (he then stormed out of the building)

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